Netduma Fraser

Could you make a new topic please and we can help you there

You just need to replace the cables connecting the devices to the router

Okay that explains it, two of the ethernet cables you're using are limited to 100Mbps so you won't be able to get higher than that until you change them to cables that can support 1000Mbps so that is Cat5e or higher

¿Podría usar Google Chrome y ver si tiene el mismo problema, por favor? DMZ debería estar bien, no hay necesidad de probar el puente.

Are you using Armor? If so could you disable it and see whether it works better after that please?

What web browser are you using to access? Are you using routerlogin.net? If so use 192.168.1.1 instead, do you get the same thing then? When did this issue start to occur, after settings changes, an upgrade etc?

They would have experimented with this and determined what works best on their network, usually a bigger MTU is more efficient, if it's a smaller ISP than the big players for example then their hardware/infrastructure may not be as up to date and therefore slower, in which case a smaller MTU would make sense. I would recommend you set the XR500 to use the same MTU as the ISP router so you don't risk fragmentation.

The only thing there that could have caused it is DHCP. It looks like you've set a lot of devices with reserved IPs, double check you've done every device, then disable the DHCP server completely, reboot from the interface, wait 2 minutes then see if the disconnections continue please.

Posiblemente, me parece que puede estar bloqueado para descargar desde nuestro servidor en la nube, lo que también podría estar contribuyendo al primer problema si no tiene la última actualización. ¿Ha configurado alguna regla de reenvío de puertos o DMZ en el propio R2?

Is that all that was in the log? There should be a lot more than that. The disconnect happened with the last entries of the last log?

Eso sería útil gracias. Entonces, ¿la IP WAN del R2 (en la página Información del sistema) es la misma que la IP en su módem DMZ?

On the Device Manager page, click the icon and switch to the table view, then take a screenshot and post it here please

DHCP renews itself according to the lease time in DHCP Settings - a reboot would essentially reset that timer

Si puede proporcionar los ID de los servidores que parecen estar mal ubicados en el mapa, podemos moverlos fácilmente a la ubicación correcta. ¿Cómo tiene configurado el módem/enrutador de su proveedor de Internet para permitir un NAT abierto para el R2? ¿Está en modo módem, usando la DMZ, etc.? Si no ha configurado esto, es probable que esté bloqueando nuestro servidor en la nube.

If you rebooted between the disconnect and now then it won't have any useful information in it and so would need it after the disconnect before a reboot. If you didn't reboot then the log will have the information in, just let us know the rough time it occurred so we can match it to the log.

You would still have to apply the VPN to the device you want and you would still not get an Open NAT so I don't think it's a solution. You're using the VPN for IPTV though so not having an Open NAT shouldn't negatively affect you too much, just disable it when you want to use it for gaming.

Yes please! Then just upload it here and we can take a look at it and see what may be happening.

Hey, welcome to the forum! Sorry to hear you're having this issue. There are no specific settings for ethernet vs WiFi and so any settings you may apply, Geo-Filter, QoS etc would apply to both connection methods - could you try a different ethernet cable and see whether you get the same issue?

Could you grab the log file from the System Information page when the disconnect happens please and hopefully there will be some more information there

That is what happens when you use a VPN unfortunately which is one of the reasons we don't generally recommend them for use on a gaming device

If you're just using the VPN for the whole device you don't have to select a service - just leave it on Do NOT VPN these services. If you want to try to just apply it to the IPTV aspect then select Only VPN these services then add service and choose the advanced option to add ports

What is it that drops by over half? If it is upload then that makes based on your settings - it's likely happening when gaming as Congestion Control will then be enabled

Can you provide a screenshot of your QoS page please?

It'll be what the device appears as on the Device Manager page then once you know what it is you can add it

Mirror Mode/Smart Connect will be re-enabled so it combines 2.4/5GHz into one WiFi network, you can disable this to manually connect to 2.4 or 5GHz. What are your QoS Settings - can you provide a screenshot of the page?