Netduma Fraser

What is the modem/router the XR is connected to and how have you set that up? You'll likely need to put the XR WAN IP from the System Information page into the modem DMZ to get an Open NAT.

Leave it unplugged over night and try it again in the morning that has helped people with similar issues in the past. Is it connected direct to a wall outlet or via an extender? If an extender use the wall outlet instead.

Unplug it for 10 minutes, that lets residual power drain then plug in, wait 2 minutes then perform a reset and see if you can access

Did you end up disabling Armor before? A new firmware version isn't far off but may be worth installing the firmware via TFTP, followed by a factory reset for the freshest install possible in case there are any issues in the boot process. https://kb.netgear.com/000059634/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-from-the-Microsoft-Windows-Command-Prompt?article=000059634

Could you take out the hyphen and see if it happens again please?

Merci beaucoup pour les rapports, je vais les transmettre à l'équipe

What are you changing on WiFi exactly? If you're changing the WiFi name, how long is the new name, are you using any symbols?

That won't work, you'd need to adjust the range on DHCP then set a value outside that under 256

Comment le définissez-vous, comme 0,5 par exemple ? Comment s'affiche-t-il ?

I've just approved you so you can now access it here: https://forum.netduma.com/forum/144-netduma-r2-early-access/

Sign up for Early Access: https://forum.netduma.com/topic/39415-introducing-early-access/ once approved download the firmware from there, then do the same process and upgrade to this version, then just do another factory reset straight away from the interface, wait 2 minutes, access, complete the wizard and see if it stays up

What was the IP that you set exactly? No not really unless you're having issues with DHCP specifically

Do it again, get through the setup wizard as fast as possible and try to upgrade the firmware as soon as you get a chance to

Hold the reset button for 30 seconds, then wait 2 minutes and then try accessing the interface

Okay so it was a faulty power adapter, we don't sell the adapter directly but it should have all the information on the plug itself.

Do you have another power adapter with similar voltage that you are able to try with the router?

It's certainly something we can look into, thanks for the idea, I'll add it to the list!

Without access to the interface we're unable to remote in and really there isn't anything else that can be done except us flashing the router again in house but I'm not sure if we have that functionality anymore as we haven't sold the router for quite a few years. You can email [email protected] and they may have some more suggestions but likely to be the same as I have said.

Only needs to be held for 30 seconds, then you can release it

Unplug the router from power for 10 minutes, plug in, wait 2 minutes then try accessing and see if it loads

You'll need to sign up here for Early Access: https://forum.netduma.com/topic/39415-introducing-early-access/ then once approved you can try out the firmware

You'll have to keep trying resets, unplug the router from power for 10 minutes, plug in, wait 2 minutes then reset the same way as above

Do you know what firmware version you were on? It indicates it may not be resetting correctly. The beeps on startup is normal.

Je détecte IPv4 maintenant, donc tout va bien, nous ne pouvons malheureusement pas accéder en utilisant IPv6, nous essaierons donc d'accéder lundi en utilisant l'IP que nous pouvons voir maintenant, sinon nous publierons un retour car cela peut changer d'ici là.

This is something we're aware of, it's something we've managed to fix on the R2 according to a user having the same problem so possible it'll be fixed in the XR500 build. I'll add your name to the list so you can try it when we expand the group.