Netduma Fraser

Could you post again from a PC connected to the network - the IP has changed again

We're working on it right now so hopefully it will be sorted for the next version!

I just think the dev is really busy, we had a similar issue for a handful of users on the R2 that was fixed by a dev remotely connecting so I'm pretty sure it will be the same issue. I am chasing as much as I can

I'd suggest unplugging the router from power for 10 minutes, then plug in, wait 2 minutes then perform a hard reset using the pin in the back, hold for 30 seconds, release, wait 2 minutes then access and see whether that stops the crashes occurring. The bandwidth shouldn't affect it too much and share excess should be better on so it gets the bandwidth it needs when it needs it? I will badger the dev all week to get it done, sorry about this!

As in everyone in the lobby disconnects from the game? Are you playing with people that experience this as well?

The getting kicked from a game, there will almost certainly be something that is blocked causing it, so if you weren't zoomed out on the Geo-Filter Map zoom out and hopefully you should see it

Are you zoomed out fully on the map?

We did do an update so it should be better but I've already instructed them to do another

No there isn't, that doesn't require a firmware update, just a cloud update. Do you see anything blocked on the map when you get kicked?

Great thanks, did you put them in the form?

Great thanks, I've passed that on, will get back to you as soon as I can

Sorry for the delay, dev tried to access today but wasn't able to, I suspect your IP has changed. Could you post here again using your broadband connection please?

To answer your questions: Use Ping Heatmap to find out where the servers are then use that to inform your Geo-Filter settings to force those servers. Click the ? icon at the top of the Geo-Filter page and choose the Rapp specific tour. If it uses OpenVPN then yes you can use it with the HybridVPN feature on the router and apply it to the TV

Hello, welcome to the forum! Ping Heatmap just pings the servers for the specified game - select the game, select ping and it will show them on the map. You will need to use a VPN to change your IP address to a German one if you want to do that.

Sorry about this, I know the dev is really busy, I'll see if I can get someone else to do this on Tuesday once they're back in the office.

It could just be as simple as the timing of when you're trying to play, I suspect if you played the same time tonight you would be able to get games as its the weekend

Hey, welcome to the forum! Sorry to hear you're having this issue. We have to verify there is a fault before we can authorize a replacement so we'll have to go through steps you may have already tried first. If you could make a new topic that would be best so we can focus on your issue. If you could let us know the modem/router model the R2 is connected to in that post that would be a good starting point.

Well done for figuring it out and thanks a lot for letting us know!

I've responded to your topic

¿Puede aclarar por favor que no puedo seguir la traducción?

Glad to hear it is resolved, do keep us posted on how you get on. Great thank you, hopefully we can get this done early week for you.

¿Cuáles eran los problemas que tenías con él?

One of the ports there are limited to 100Mbits, try with a different ethernet cable and see if you get better speeds

The Connection Benchmark speeds we're still improving on so you can ignore that for the moment. Speedtest.net is odd though, can you take a screenshot of the Device Manager table view please and post here? How did you disable QoS exactly?

Nothing yet unfortunately we're working on it this sprint I believe