Netduma Fraser

Once they have a firmware from us it goes through testing, then they may decide to make their own changes as well which can add to the delay, we're going to start pushing for updates to go out with just our changes so it is faster. We're already conducting a small beta test for the 500, the new year should see some more updates getting pushed out.

Can you provide a screenshot of your QoS page please? That will give me a good insight into why it may be happening. Are you also using: PPPoE/VLAN/IPv6/DHCP identifiers for a connection Traffic Controller DMZ to PC or lots of port forwarding rules

Yes it does!

I'd recommend signing up for Early Access https://forum.netduma.com/topic/39415-introducing-early-access/ and once approved you can try any firmware there to see if that resolves any of your issues.

Hey, welcome to the forum! Are you definitely referring to the R7800 and not the XR500?

Thanks for you're interest, I'll add your name to the list and once we expand the group you'll have a chance to test it.

As the link mentions we're currently conducting a small beta test for the XR500, once we're happy with the results and iron out any major bugs we can get that publicly released and then get the XR700 underway.

À quelle fréquence cela se produit-il et quand cela se produit-il y a-t-il un schéma, par exemple chaque fois que vous essayez de télécharger ou de diffuser une vidéo par exemple ? Avez-vous toujours accès à l'interface lorsque la déconnexion se produit ?

That is a good idea, we would then have to verify the accuracy of the translations though as any incorrect translations wouldn't be professional. I'll float it to the team though!

Great to hear that, I'm surprised you were able to opt out, they usually force you down the static IP route for an additional price. You're very welcome!

Okay thank you, in that case can you follow the section at the bottom of this guide to see if you have CG-NAT please? https://support.netduma.com/en/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat

What does the XR connect to, the wall, an ONT or another device?

Interesting okay, what does the IP end with? Does the WAN & public IP both show the outdated address?

Great to hear that, thanks for the update!

È bello sentirlo, grazie per l'aggiornamento!

That's our recommended starting point but it won't work for everyone so it is worth changing them to see what works best for your connection. Unloaded isn't affected by the router, that's your baseline ping essentially, the other two yes, your download percentage may be fine, the ping hasn't risen much for that but upload will definitely need tweaking.

Try 70% instead for Download/Upload on Congestion Control, that is usually one of our recommended values. Also on the Geo-Filter you'll need to add the console to it, just click add device and it should add. Then reboot the console and see if that makes a difference.

You'll need to experiment with the Congestion Control percentages more to try and get that down, when doing the test though disable Traffic Prioritization as it may alter the results

Collegato a entrambi, l'icona grande è l'host del gioco, l'altro un server richiesto per il gioco online che non influirà sul ping del gioco

It isn't possible to use .255 for a device IP, that will be the same for any router as it is the broadcast address

L'icona più grande sarà sempre l'host del gioco, quindi l'altra è probabilmente un server per il gioco online

@JustinCase thank you for your feedback, to address your points, does the IP on Sys Info update after a reboot? The Rapp panel is intentionally unable to be used for the moment but that may come into play in the future. We are actually planning/working on merging the Geo-Filter and Ping Heatmap together so they will be more useful together, that will be a ways off. Allowing manual additions to allow/deny has been requested before so it's on our list to potentially add. I'd recommend signing up for Early Access so you can try any new builds there: https://forum.netduma.com/topic/39415-introducing-early-access/ Glad to hear you're enjoying it overall though!

Great thank you very much, I'll pass that on, it is a general topic for mislocated servers so you've posted in the right place!

Hey, welcome to the forum! First of all, Telstra has some good information on their support site including a user guide for Game Optimiser, that will help you get to grips with the features and understand what they do and how they can help: https://www.telstra.com.au/support/home-internet/set-up-internet-optimiser Can you provide a screenshot of your QoS page please? Are you using the Geo-Filter? Our own optimal settings guides are also a good resource to help you get started: https://support.netduma.com/en/support/solutions/folders/16000090646

What speeds are you getting through speedtest.net? The Ping Under Load graph indicates you need to fine tune your QoS settings, experiment with the Congestion Control percentages while set to Always to see what lowers the graph as much as possible.