Netduma Fraser

There are limited reasons you could be getting this error: Username / password is incorrect, either typed incorrectly or incorrect credentials used HMA are limiting the amount of active connections, in which case trying again at a later time or trying another server may work The whole config or the certificate in the config is out of date, in which case contacting HMA for the config files should give you the latest files and then work (they have removed direct links to their config files so if you're using files you got from there before that could be it) An issue with the server you're trying to connect to, in which case trying another server should work

If you want to have full speeds then yes, given your speeds as well it will be harder for bufferbloat to affect you so as long as you don't have any downloads happening while gaming you should be okay!

Does it provide the same log entries or has that changed?

Could you provide some more information about what happened when you saw this error? Did it happen when you loaded the page, after adjusting a setting etc?

Could you post in the Early Access section/message in the test cloud topic please and either that will fix it or we can properly investigate it

Image 1 would allow the router QoS to work most effectively so that is what I would recommend. Use this guide while downloading big files, streaming etc to saturate the connection while experimenting with the Congestion Control percentages, do you see the same spike/high ping? If you don't then you can ignore the Ping Under Load results. https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping

Netgear don't provide ETAs on hardware/software releases, they will announce it at the time when it is ready

No need to do DMZ, in modem mode it already passes all traffic straight through to the router. It is unlikely you will get max speeds with QoS also enabled.

It will work for both wired and WiFi but if you wanted to make the custom rule for a wired device then yes choose normal, also enable Apply to WAN, it may not be applicable for you connection but if it is you might have an additional improvement

Glad to hear you're having more stability, does the device that's still getting disconnects have a reserved IP on the R2? I don't think it's anything nefarious, do you sometimes connect the TV using ethernet and other times with WiFi as the MAC will change for each.

Okay great, make sure the ISP router is in modem mode or has the R2 in its DMZ and you'll get the best speeds through the R2 that is possible. You can also disable the protection options in WAN Settings and that will boost the speed slightly as well.

Glad to hear it's working now! If you have Armor enabled that may slow down the interface, otherwise make sure you're not forcing HTTPS and using HTTP you can also clear your cache/cookies then reload each page and it should be faster after that. It uses this site for the speeds: https://speed.measurementlab.net/#/ so if your speeds aren't reported correctly there then it won't be on Benchmark either, it all depends what server it makes you use.

You can group them so if you have port 3074 and port 3090 for example you can set 3074 as the start and 3090 for the end of add them individually. Generally we recommend using Classified Games or using the Games Console service but experiment and see what works best for you.

I have adjusted the config, can you try this and see if it works please? client auth-user-pass proto udp remote gb.hma.rocks 553 dev tun resolv-retry infinite nobind persist-key persist-tun ;http-proxy-retry # retry on connection failures ;http-proxy [proxy server] [proxy port #] ;mute-replay-warnings ns-cert-type server verb 3 ;mute 20 route-metric 1 comp-lzo yes comp-noadapt cipher AES-256-CBC <ca> -----BEGIN CERTIFICATE----- MIIGVjCCBD6gAwIBAgIJAOmTY3hf1Bb6MA0GCSqGSIb3DQEBCwUAMIGSMQswCQYD VQQGEwJVSzEPMA0GA1UECAwGTG9uZG9uMQ8wDQYDVQQHDAZMb25kb24xEzARBgNV BAoMClByaXZheCBMdGQxFDASBgNVBAsMC0hNQSBQcm8gVlBOMRYwFAYDVQQDDA1o aWRlbXlhc3MuY29tMR4wHAYJKoZIhvcNAQkBFg9pbmZvQHByaXZheC5jb20wHhcN MTYwOTE0MDk0MTUyWhcNMjYwOTEyMDk0MTUyWjCBkjELMAkGA1UEBhMCVUsxDzAN BgNVBAgMBkxvbmRvbjEPMA0GA1UEBwwGTG9uZG9uMRMwEQYDVQQKDApQcml2YXgg THRkMRQwEgYDVQQLDAtITUEgUHJvIFZQTjEWMBQGA1UEAwwNaGlkZW15YXNzLmNv bTEeMBwGCSqGSIb3DQEJARYPaW5mb0Bwcml2YXguY29tMIICIjANBgkqhkiG9w0B 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AQELBQADggIBAG+QvRLNs41wHXeM7wq6tqSZl6UFStGc6gIzzVUkysVHwvAqqxj/ 8UncqEwFTxV3KiD/+wLMHZFkLwQgSAHwaTmBKGrK4I6DoUtK+52RwfyU3XA0s5dj 6rKbZKPNdD0jusOTYgbXOCUa6JI2gmpyjk7lq3D66dATs11uP7S2uwjuO3ER5Czt m12RcsrAxjndH2igTgZVu4QQwnNZ39Raq6v5IayKxF0tP1wPxz/JafhIjdNxq6Re P4jsI5y0rJBuXuw+gWC8ePTP4rxWp908kI7vwmmVq9/iisGZelN6G5uEB2d3EiJB B0A3t9LCFT9fKznlp/38To4x1lQhfNbln8zC4qav/8fBfKu5MkuVcdV4ZmHq0bT7 sfzsgHs00JaYOCadBslNu1xVtgooy+ARiGfnzVL9bArLhlVn476JfU22H57M0IaU F5iUTJOWKMSYHNMBWL/m+rgD4In1nEb8DITBW7c1JtC8Iql0UPq1PlxhqMyvXfW9 4njqcF4wQi6PsnJI9X7oHDy+pevRrCR+3R5xWB8C9jr8J80TmsRJRv8chDUOHH4H YjhF7ldJRDmvY+DK6e4jgBOIaqS5i2/PybVYWjBb7VuKDFkLQSqA5g/jELd6hpUL yUgzpAgr7q3iJghthPkS4oxw9NtNvnbQweKIF37HIHiuJRsTRO4jhlX4 -----END CERTIFICATE----- </ca> <cert> -----BEGIN CERTIFICATE----- MIIGMjCCBBqgAwIBAgICAQIwDQYJKoZIhvcNAQELBQAwgZIxCzAJBgNVBAYTAlVL MQ8wDQYDVQQIDAZMb25kb24xDzANBgNVBAcMBkxvbmRvbjETMBEGA1UECgwKUHJp dmF4IEx0ZDEUMBIGA1UECwwLSE1BIFBybyBWUE4xFjAUBgNVBAMMDWhpZGVteWFz 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CERTIFICATE----- </cert> <key> -----BEGIN RSA PRIVATE KEY----- MIIEpAIBAAKCAQEA5XY3ERJYWs/YIeBoybivNlu+M32rJs+CAZsh7BnnetTxytI4 ngsMRoqXETuis8udp2hsqEHsglLR9tlk9C8yCuKhxbkpdrXFWdISmUq5sa7/wqg/ zJF1AZm5Jy0oHNyTHfG6XW61I/h9IN5dmcR9YLir8DVDBNllbtt0z+DnvOhYJOqC 30ENahWkTmNKl1cT7EBrR5slddiBJleAb08z77pwsD310e6jWTBySsBcPy+xu/Jj 2QgVil/3mstZZDI+noFzs3SkTFBkha/lNTP7NODBQ6m39iaJxz6ZR1xE3v7XU0H5 WnpZIcQ2+kmu5Krk2y1GYMKL+9oaotXFPz9v+QIDAQABAoIBAQCcMcssOMOiFWc3 MC3EWo4SP4MKQ9n0Uj5Z34LI151FdJyehlj54+VYQ1Cv71tCbjED2sZUBoP69mts T/EzcsjqtfiOwgrifrs2+BOm+0HKHKiGlcbP9peiHkT10PxEITWXpYtJvGlbcfOj Ixqt6B28cBjCK09ShrVQL9ylAKBearRRUacszppntMNTMtN/uG48ZR9Wm+xAczIm dG6CrG5sLI/++JwM5PDChLvn5JgMGyOfQZdjNe1oSOVLmqFeG5uu/FS4oMon9+Ht fjHJr4ZgA1yQ2wQh3GvEjlP8zwHxEpRJYbxpj6ZbjHZJ2HLX/Gcd9/cXiN8+fQ2z PIYQyG9dAoGBAPUUmt2nJNvl7gj0GbZZ3XR9o+hvj7bJ74W2NhMrw6kjrrzHTAUQ d1sBQS8szAQCLqf2ou1aw9AMMBdsLAHydXxvbH7IBAla7rKr23iethtSfjhTNSgQ LJHVZlNHfp3hzNtCQZ7j0qVjrteNotrdVF7kKPHDXAK00ICy6SPNjvrXAoGBAO+v 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Can you provide the config file you're using please?

Use the Advanced Setup, the config files we have are outdated, once you've done the Advanced Setup can you provide the log again please?

Just to clarify, are you using the Advanced Setup to connect? You're getting an auth failed entry there which indicates the username/password entered may be incorrect, double check that and also see if they give you different credentials to use when connecting instead of your user/pass that you use to access their site.

That makes sense, more processing is required when using QoS, DPI etc. Are ALL devices connected to the R2?

Have a run through this guide and see if it's able to help you get higher speeds: https://support.netduma.com/en/support/solutions/articles/16000076586-dumaos-optimal-settings-guide-maximum-bandwidth-speeds

Nous ne donnons pas de dates de sortie estimées mais cela ne devrait pas être trop long maintenant

Follow the section at the bottom of this guide and you should be able to see them initially - you may not always see them if a server is used for the group. https://support.netduma.com/en/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-filter

I think that will be regarding routers with complex VPN setups that connect to HMA without a config loaded on the router itself. In theory it shouldn't affect HybridVPN as it's just an OpenVPN client. Contact HMA and ask them if they can provide you with the config files and see if they work.

If you were the host of the game then you would see lots of player icons on your map during the game but as dedicated servers are normal now you're unlikely to see that.

Yes but double check the guide, you need to do steps before you submit the TFTP command