Netduma Fraser

What error are you getting when trying to factory reset? I've never seen an error when doing that. You can hold the reset button in the back of the router for 30 seconds, then wait 2 minutes before accessing the interface

Comme ci-dessus, c'est un problème de notre côté pour le moment, nous l'étudions

It's a cloud issue, it can't be resolved on your side, the team are already aware and looking into it.

¿Podría hacer una prueba de Benchmark de conexión por favor y publicar los resultados? Eso nos dará una indicación de lo que puede estar pasando.

Okay thanks, I've passed it onto the team to take a further look

Is it failing to download the cloud, is that the message you're getting when resyncing?

It's not required and wouldn't provide any performance benefits

If you could check now please, it will have only happened recently

I believe so, I've not been able to check in with the team yet but it seems to be improved, give the router a reboot then resync the cloud and see if it is working please.

¿Podría probar con otro dispositivo conectado a Ethernet, no el cable/dispositivo en el puerto 4, y ver qué velocidades obtiene?

Bon à entendre ! Effacez le cache/les cookies de votre navigateur puis actualisez la page, les jeux apparaissent-ils alors ? Quelle est l'erreur en anglais ?

Added!

Added!

Added, enjoy!

¿Configuró sus velocidades esperadas en la página QoS en el menú de Control de congestión? Si no, haz eso y luego vuelve a probar

Sí, gracias, uno de los cables Ethernet que está utilizando desde un puerto LAN en el enrutador está limitado a 10 Mbps, si lo cambia por otro, debería ver velocidades más altas.

Haga clic en el ícono - al lado del título Mapa de red en la página del Administrador de dispositivos, luego se abre el menú, luego haga clic en la vista de tabla. Luego tome una captura de pantalla de la página por favor

¿Podría proporcionar una captura de pantalla de la vista de tabla del Administrador de dispositivos, por favor? Puede cambiar a la vista de tabla haciendo clic en el ícono de menú en la página Administrador de dispositivos

Could you expand on what the issue is you're having and what you mean by slow?

No that isn't currently possible, the only thing I could recommend is if you have a smart plug you could have the R2 connected to that so you could remotely turn off/on the plug

Okay no worries, we'll get it sorted tomorrow!

Do you have Smart Connect enabled or have you disabled that so you can manually choose between 2.4 & 5GHz? Try these suggestions: Use a WiFi analyzer to find the least congested channel and change to that Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _

Great thanks! Haha no worries, you can find it here: https://forum.netduma.com/forum/145-nighthawk-pro-gaming-beta/ no worries at all, thank you and you!

Okay no worries, could you just give it a reboot from the interface, wait 2 minutes then check again please? If that doesn't work we will look further into it tomorrow and get it resolved. That's due to the games updating servers so then we need to go and update it manually so it won't always be 100% up if you see what I mean. Ironically, we pushed a workaround to ensure that we don't need to update it as often and I think that may be why the initial issue we're talking about has come about.

La persona que actualizó esa página dejó la empresa, por lo que estamos en el proceso de reasignar algunos roles, incluida la actualización de esa página. Le mencioné al equipo que debe actualizarse, por lo que lo abordaremos pronto.