Netduma Fraser

Do this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client

Every iteration of the router has improved upon the hardware so yes it is possible we will make a router with higher than 1Gbps ports. This really depends on if the price is right as well. Couldn't say when/if that may happen.

Shouldn't be too long, it's being tested first

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

Close the interface, hold the reset button in the back for 30 seconds, release and wait 4 minutes. Then attempt accessing/seting up via the DumaOS app only, don't allow it to update and skip the speed test and anything else, then see if you can get through to the interface and have it load correctly

What does standard mean exactly? Please provide a screenshot of the main Geo-Filter page how you've added it? What's the model of the modem?

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter?

What web browser are you using to access on the PC and do you have a browser based Adblocker enabled? If you leave the SmartBOOST page loading does it eventually load or give you an error? If you could provide the log from Settings when you get a disconnect I can look into that. You haven't mentioned yet if you see the same speed behavior when doing an actual download e.g. Game etc

Glad to hear you were able to resolve the issue, thanks for the update!

I wouldn't say it enhances it at all but as far as I can tell it seems to be like this: What should happen: You have your filter set how you want and search for a game The game sees you can't connect to some servers It may continue searching and trying different servers before connecting you to a server you can connect to (within your radius) You and the opponent connect to the same game server For example: You <> Egypt Server <> Opponent What seems to be happening: You have your filter set how you want and search for a game The game sees you can't connect to some servers It may continue searching and trying different servers It connects to a server you can connect to in order to connect you to a server you couldn't previously connect to Your connection to the game server takes a longer route through a different server before connecting to the game server For example: You <> Egypt Server <> Germany Server <> Opponent OR You <> Egypt Server <> Germany Server <> UK Server <> Opponent Therefore in some cases your opponent may actually have a much lower ping to you if they have a direct connection to the server or they may be experiencing the same routing you are and so neither of you have a very good connection. There is no benefit in terms of networking/ping to do this, the only way I can understand why they would do this is if they favor fast matchmaking above all else. If you're restricting the matchmaking search then it does slow the process down which they may not like. You can tell this is happening because in peoples screenshots you can see the Geo-Filter is doing its job of blocking a server outside the radius and yet the connection is active through the entire game which means that must be the game server and the only way it can be connected to is via a server you can connect to. It may be that using Geo-Latency may help the issue but expect servers outside your radius, hopefully just servers at lower pings than other servers outside your radius. Hope that explains it!

Usually if Ping Heatmap is showing 1000ms then it just means we need to update the game for Heatmap and it has no impact on the way the Geo-Filter is working. However I've just checked my heatmap and it's pinging correctly which makes me think you're not able to access the cloud properly. Resync the cloud on heatmap and try pinging again, does that work? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

Access the Interface Go to Settings > DHCP Click Add Rule Click a Device Click Save Repeat for all devices

I think they're just cracking down on people forcing servers really far away and having a high ping so I don't think there is much you can do really, from the Geo-Filter perspective it's doing everything it can

Is this with or without the VPN now? What if you just use the VPN without the Geo-Filter?

What were the pings of the games you got in the US?

They use relay servers from what we can tell now so not an easy thing to counter unfortunately

That's really great to hear, thanks for updating with your experience!

We're going to put out a cloud update this week which should hopefully help with this

No worries, totally understand, I'm glad your situation has at least improved!

Have you got a timestamp in the logs where it happened? Could be DHCP, give devices reserved/static IPs in DHCP settings, reboot the router and monitor from there

As above, it's Geo-Latency, disable that, reboot the game and it will still stay within your radius

Try channel 100 and see if that helps at all. Sorry to hear that, you can set it in AP mode but you will lose all the features in that setup

Okay that's good on both counts then. However, if it did happen recently then it's likely the auto update of the firmware that did it and going down a version, then disabling auto update on the firmware page may help. That suggests to me that devices aren't liking the higher frequency AX WiFi is providing, however, disabling AX changes the default 5GHz WiFi mode to 4330Mbps so still really high and higher than the options you had to downgrade to previously which could explain it. How many devices do you have using WiFi at any one time generally? I know you said you had 1 device connected and it was still a problem but just want to get the whole picture. Is Enable 20/40 MHz Coexistence enabled or disabled in Advanced WiFi settings? What channel do you have 5GHz set to exactly? Can't quite tell from the screenshot

I'll let the team know to update it

It won't be an ISP issue for sure, how the router is connected may impact it but it's unlikely, are you using any of those connection methods? Was this an issue before the beta firmware? Is this an imported router or did you by it from an official retailer within the country?