Netduma Fraser

Have you adjusted from 70%? That is only a starting point so there may be a better percentage for you. By steady ping at 32ms does that mean you're using expert? If so switch to simple and try with that. Force a server slightly further away, even if it has a higher ping it may play better. How do you have SmartBOOST set?

It hasn't been implemented as of yet and currently the team are focusing on the big features to come, it's possible after that it could be implemented

Do a factory reset from the interface, close the interface, wait 4 minutes then access and see if it is more consistent after that

Good to hear! Yes that's correct, the server(s) in Ireland are authentication servers, you can't play without them

No one usually posts a bad gameplay video to YT!

It's not a firmware with the features we've mentioned we're working on or the firmware we got people to answer the poll for. It's a firmware we've identified issues with and is only for testing something very specific so not suitable for public or early access testing

If you're waiting at least 2 minutes before searching again then you can keep the game on, if you're not then I think you've been getting lucky in that it's not put you in the same server/area you were allowing before OR they've changed the speed at which connections are severed - which is the purpose of waiting the 2 minutes/rebooting the game.

Just to clarify, are you informing people of your experience or asking for assistance?

The XR500 is end of service now so there won't be any further updates now. We do support Wireguard configs on the R3 though

They change servers every so often so what you experienced can happen, we then whitelist and it'll happen again at a future date, always a bit of cat and mouse really! Though you have prompted an idea that might help with this so I've relayed that to the team. You'll only see servers in a few different circumstances, with some games such as CoD you may see all servers, apart from those within your radius when you first launch the game. Then when you search you may see servers outside your radius being blocked. Then when you're in the game you should only see the game server you're playing on and potentially the auth server.

No not specifically, as long as you add them yourself it will work. The team will check and update as soon as they can and the router will update as soon as they can.

This is essentially what we're working on currently, one of the big features we've referred to - ACC (Adaptive Congestion Control), there is some very limited information about it here: https://netduma.com/blog/how-to-fix-bufferbloat

What's the error specifically? As above does the Geo-Filter show a blocked server when that happens/does it happen with the Geo-Filter disabled?

Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter Give your PC the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then try again please

Is it just the game disconnecting, the device disconnecting from the internet or ALL devices disconnecting from the internet? Are you finishing a game and letting it auto matchmake you without returning to the lobby?

Which router and firmware version are you on exactly?

Appreciate the comments, as you can imagine determining the tone of text based responses can be difficult at times so I thank you for your interpretation. We've always said we're a software company at heart, the innovation lies in the software so that's always going to be our primary focus. Based on our track record we've brought out a new router when it made sense to do so, i.e. where the software became more advanced to the point where it would flourish more on better hardware. We don't have any plans to stop so new hardware will come out at some point, we don't indicate when that happens until we're ready to announce it.

Added https://forum.netduma.com/forum/151-netduma-r3-early-access/

It's taken years of R&D, they're not small features, they're substantial so that's why they've taken time. If you feel that taking a long time to release an update is good marketing to encourage people to spend more money then I don't know what to tell you but that's not how we'd do it

Great to hear you found the issue, thanks for reporting back with the solution!

Before loading up the game ensure you zoom out fully on the map, there is likely a server being blocked - most likely in Ireland, if so then add it to your allow list - you may need to do it a few times (as in once the game has been closed/exited the next time you go on) but then when done it should work fine when enabled. If you could then provide us the IDs we can get them globally whitelisted. After this if you're still then getting games outside your radius after following my previous forcing server instructions please provide a screenshot of the Geo-Filter page showing what you see when that happens.

You can't setup to apply different locations/radius sizes etc for different games, this was something we were considering/looking into the feasibility of adding, it may come in the future.

Gotcha, in that case, if you are regularly playing during those times then it may be best to enter your average speeds so if it's 900 off peak, 600 peak, 750 would be best to enter, see if you can gain more consistency that way.

Added

To force servers you need to do the following: Of course move your location/radius to the US but It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place. Also keep in mind based on your location if it's going to cause you to have a really high ping playing on NA servers it may prevent you playing on them or cause excessively long search times.