Netduma Fraser

There are no specific percentages for a connection method and what is best will differ for each person. Glad to hear you found the cause though, as above yes you can.

Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter If you're on PC then give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ or in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware/router version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

It's likely that due to the change in the connection method that the Congestion Control settings you have set work well with PPPoE but will need to be fine tuned/changed for DHCP, do that and see if you notice an improvement

Firstly if you're using the Geo-Filter check the map when they try to connect, it's likely they're being blocked, click that icon and add them to your allow list and it should work. Otherwise you can put the PS5 in the DMZ on the R3.

No it doesn't have to be on sleep mode at all

Could you provide some information about what is happening exactly?

I mean at this point it is unusable for you and so maybe a factory reset is something you should consider, either you don't and it stays like this, in which case you can't use it anyway or you factory reset and there is a chance it's still enabled and if not then you still can't use it so no harm done really. No there isn't SSH access

It doesn't make any sense as they're just methods by which the router connect to the internet/your modem so it shouldn't affect WiFi at all. What do you mean by loses quality?

Could you connect your PC via ethernet directly to your modem and then try playing and see if you get the same issue please?

Try forcing servers slightly further away, even though they'll have a higher ping they may feel more stable for you

I'd expect at the start, as it always happens that connection might need a little while to stabilize, they'll have very high player numbers and load on the servers currently. What's your average ping in game/on the Geo-Filter?

Make sure you're using 80Mhz width for 5GHz not the higher value and see if it improves then

NAT Type 2 is open, it just means you're connected behind a router, it can only be type 1 when connected direct to a modem. When using the Geo-Filter you are restricting the amount of potential servers you can connect to so the search will be slightly longer but it shouldn't be too slow. We're aware Ping Optimizer isn't 100% reliable currently and we're looking to fix that for the next version. In the meantime you can adjust Congestion Control manually to achieve the same effect which can be found in Ping Optimizer > Advanced.

Good to hear, thanks for the update. If that is the cause then you may notice it once per week but it should restore itself.

Can you access using the web browser on your phone?

I believe so but we are making more updates, we're aware it's not entirely resolved

The cloud is more likely to be up to date on the beta version so I would suggest it, we'll also be trying to get another cloud update out next week

The fact that it's open on gamepass means you have an open NAT, it's just that the server testing your NAT may be blocked which is giving the moderate reading. If you disable the Geo-Filter and restart the PC you'll likely see it go to open.

Could you provide the logs from when you try connecting a device to it please?

It's likely that was an authentication server, this should be sorted with our cloud update. Disable Geo-Latency in the Geo-Filter settings and then restart the game and you should get games within your radius.

The topic you made you haven't replied since my last comment there so if that's still a concern please post there and we can continue. In regards to your other comments, that's ongoing and it's always an ongoing task with making cloud updates to fix locations and whitelist certain servers. Games change servers all the time so we have to make changes frequently. Just to give you an idea, there are billions of IPv4 addresses, obviously not all belong to game servers. The Geo-Filter will do its best to geo-locate any address it comes into contact with but just based on those numbers, it's a statistical probability that actually the locations would be wrong, except they aren't, most of the time. When they are wrong though they can be wrong in very high numbers, it's not just a case of seeing a singular location keep coming up and thinking its just one server and so that's a quick fix. There could be literally thousands in that one location. We may correct what we think is all of them and then the week after they'll shift to using completely different ones and we may have only caught 20% for example. Ping Optimizer tests what your base ping is - this should be very close to the ping you would see under normal circumstances doing nothing on the network, then it will simulate a busy network and measure the ping again, it would be much higher this time. It will then experiment with Congestion Control percentages to see what percentage can bring your ping down as close to your base ping as possible while the network is still busy. So it's purpose isn't to lower your ping below your base ping but to ensure your network stays stable even in the busiest of times, preventing it from affecting your gameplay. Heatmap is very similar to to what I mentioned for the Geo-Filter above, I will chase the team again to do an update for the finals. I understand you're frustrated and I would be too in your situation, that's why I've given you a bit more information about what actually goes into fixing some of those problems you've described so you know why it can take longer than you might think. I'm absolutely happy for you to make a topic about your issues, especially re the Geo-Filter and we can see what we can do to help.

Good looking out and thanks for updating the topic, glad you got it sorted in the end.

Do you actually see servers on the map when playing the game? Can you provide a screenshot of the Geo-Filter showing what you see please? The router doesn't show the IPs of the game servers directly so it's not something we can provide.

Take the ISP modem/router out of bridge mode and put the R3 WAN IP in its DMZ instead and then see if it happens again. If it does then connect directly to it and see if you have a connection (bridge wouldn't affect it in this scenario), if it doesn't then it'll be the modem or on the ISP side. If it does then it'll be the router and we can investigate further.

Don't ever put your PC in the DMZ, it is a major security risk, remove it if you still have it set. Go to Settings > DHCP > Add Rule > Select PC and save. Also in DHCP settings set the lease to 10,000. Make those changes, reboot the router from the interface and see if it happens again.