Netduma Fraser

Added - it has been removed temporarily

We're aware they're not 100% reliable, it uses servers that are hardcoded into the router which can then become out of date. For the moment use speedtest.net to test speeds and enter them into the router. Adjust the Congestion Control percentages to achieve the same effect as the Auto Setup.

It looks like there is a server blocked behind the allowed one in the EU, that might need allowing, if you zoom in fully are you able to click it to allow that one?

Just like when you go to the doctors and you're not having the pain anymore! No worries, thanks for the update!

We don't have that kind of service but really likely it's just a case of settings, the software is quite different to the XR. What are the issues you're having exactly?

Very likely the Geo-Filter is blocking the server used to test your NAT status. Check on the map for an icon being blocked when you run the NAT test and add it to your allow list, that should then fix it. They may have a couple of servers responsible so you may need to do it a few times to get all of them.

You said in your other topic that you unplugged it and plugged it back in again, was it plugged back in in the exact same place with the same cable, no other differences etc?

It's specifically a factory reset on that firmware version to rule out any remnants from the previous version impacting it. Honestly it doesn't make any sense at all. Could you move it closer to try another cable at all just temporarily? Do you require PPPoE/VLAN/DHCP identifiers for a connection?

I've given you Early Access, please upgrade to that and then check again, if that doesn't work then a factory reset and check again please https://forum.netduma.com/topic/58424-new-r3-firmware-dumaos-40645/

Instead of putting it in port 1, try it in each of the other ports then check just in case that prompts a connection

Where specifically around the UK are you seeing it? Can you provide a screenshot?

Did they appear with white circles around them? Otherwise it's not the servers being whitelisted that is the issue

Thanks, could you switch the cable connected the R3 to the modem with a different cable please and then do the reboot process and check

Click Advanced WAN Settings on the No Internet Setup Wizard page then skip and continue until you get to the interface. Then do the reboot method I mentioned previously. If it continues then check what the modem says and get the R3 logs please.

If you put your radius to the entire world with it on can you get games then?

If you check the Sagemcom router interface does it show the R3 as a connected device? Could you get the log from the R3 Settings > Troubleshooting page please?

We'll continue in your other topic https://forum.netduma.com/topic/60062-everything-connected-but-still-no-internet-or-ethernet/#comment-445856

What is the modem/router the R3 is connected to to get internet? Can you provide pictures of the back of the R3 how it's connected and the back of your modem how its connected please?

What is the actual issue you're having though? The port rules themselves don't really explain anything about the issue. Also if you could provide a link to the port requirements that would be helpful

The speed reduction is due to PPPoE then. If you can't use another modem/router to handle PPPoE so you can get higher speeds on the R2 then set to 300.

Oh okay interesting, someone else said disabling the Geo-Filter didn't work for them. It's odd you can't see anything on the map now, it is added with the console service correct? The device IP matches with the IP shown for the device you think it is on the Device Manager?

Where are you testing the speeds? Is the R2 in the DMZ on your ISP modem/router? Are ALL devices connected to the R2? If you truly can't get more than 300 and everything is done and set correctly then I'd suggest setting to 300.

Try making a Traffic Controller rule to allow ALL traffic through to the device and see if that helps at all

Ping Assist doesn't rely on it being a player host, it works with servers too

The game uses dedicated servers so the other players will not appear on the Geo-filter so you can't block them