Netduma Fraser

Good to hear you got it sorted - we will need to update the app to account for the new update, we're working on it

As above - hold the reset button for 30 seconds, release, wait 4 minutes then access, if needed use admin / password to login and then you'll be able to set new credentials in the setup wizard.

It will accept it but you will need the DNS from them also. I can't say for certain if it will work, I haven't seen anyone mention setting their static IP in WAN Settings before and I don't have the capability to test it and I don't know when the last time it may have been tested specifically was.

It does work with the game but it is an older game so the amount of servers available may be reduced therefore I can't give you any guarantee that you will be able to force any specific servers/regions

I've responded to your topic

That's great thank you very much, I'll pass it on to the team

Yes you can use it - download it and upload it to the router manually instead We're aware of that saving issue, that will be fixed Great to hear and thanks for the kind words!

What do you mean by advanced mode for the Geo-Filter - there isn't one. Yes you could prioritize the PC in addition to the game. Enter the speeds you pay for as your speeds will fluctuate so it's likely you get somewhere between what you're seeing and what you pay for. What is the average ping you're seeing on the Geo-Filter? The bandwidth reservation is unnecessary though.

Great to hear that, glad that sorted it and yes we've updated and changed 1510 to be the public version

I'm good thanks, how are you? Well it does add ping so if your ping is already very stable then you would be adding ping unnecessarily potentially making your connection worse but try with/without and see what works best for you

You don't need the static IP in WAN Settings, you'll just receive the IP from the provider so it'll work just fine!

I'll respond in your topic

The only thing we would add it to is Ping Heatmap - the Geo-Filter will already show available connections so you would already be able to get the server if it's available to connect to so there is nothing you need to wait on us for to be able to play on that server. When the game properly launches we'll test it and if any Geo-Filter updates are needed then we will do so. We don't have any contact with any game companies.

You'll need to fine tune Congestion Control to find what percentages work best for you and I can still see that you've not set the speeds you pay for into the router i.e. 1000/50.

ALL devices need to connect to the R3 otherwise the R3 can't effectively control your network, this will be a big reason for your issues. You also need to enter the speeds you pay for in Speed Test > Advanced. Once you do those things you should notice a difference and that Congestion Control does a better job at reducing jitter/bufferbloat.

You should definitely put the R3 in the modem DMZ or put the modem in modem mode, it will likely help but: Are other devices connected to your modem then? Have you entered 1000/50 into into the router? How have you setup Congestion Control? I can't see from your screenshot how it has been set. You mean you reserved bandwidth for the PS5? You don't need to do that, gaming barely uses any speed and it won't use that. What is your ping as shown on the Geo-Filter?

I'm good thanks, how are you? For the Geo-Filter yes but only if you're having issues with it not detecting filtering properly, otherwise no

How often are you running Connection Benchmark as by design you would get disconnected when its running. Could you download the logs from the menu please so then I can see full context/anything leading up to it. Are you using PPPoE, VLAN or IPv6?

Disable what bypass mode exactly? Well you should definitely put the R3 in the modem DMZ or put the modem in modem mode, it will likely help but: Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter? Depending on the inherent stability of your connection it may not be possible to get to 2ms jitter.

I'll double check and see when they can update it - it won't stop you being able to connect to it with the Geo-Filter though

That's just security fixes so I'm surprised it's had such a profound effect for you as they/we haven't touched DumaOS in that update. Please provide the logs when they next disconnect. What are the speeds you're getting with them set to 80%? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode. Are ALL devices connected to the R3? 80% may have worked on the previous version but different versions may require different percentages so it's worth testing/fine tuning to find what works better. The first upgrade attempt wouldn't have caused persistent unclearable issues.

What ping are you getting to the Texas servers then? Try different areas, don't just stick with the one area, experimentation is key

Great to hear that, yes it would have been - you won't have seen it around on the forum too much as our general advice and especially in this instance would have been to factory reset after upgrading as it's a big jump forward

Let us know how you get on!

Understood! Let us know how you get on after some fine tuning