Netduma Fraser

Added It shouldn't be that long but I've given you access regardless if you want to try it in the meantime

We don't generally give out any ETAs but I'll check with the dev and see if I can provide any more info

Do keep us updated about that, thank you for the log, if does happen again could you check if the router is showing the correct time for the time zone you have set it to and if not change it, you may need to try with DST off/on and then try again after that. Has the slow loading of the interface improved since that issue seemed to resolve itself?

¿La consola se muestra en línea en el Administrador de dispositivos cuando aparece ese mensaje?

It can happen if its connected incorrectly, it seems like everything is working but it's just being a switch, otherwise it's a potential cloud issue which I have the team looking into. I've asked someone else for a log but haven#t received that yet, if I get one that should point to the issue

Si le diste una IP diferente a la que ya tenía, deberás reiniciar la consola para que obtenga la nueva IP.

En la configuración de DHCP

Could you grab the log from the System Information page after trying to set the home address or resyncing the cloud please?

For the location, if you click the pin icon next to the home icon you can click on the map to set the location manually - it doesn't need to be pin point accurate, just in your state will do. Just to double check, is the R2 internet port connected to the modem LAN port?

You don't need to update in order, you can update from any version to any other version unless we specify otherwise

Okay leave it with us, may be a bad update, I'll get back to you tomorrow

Intente reservar una IP para la consola en el R2 y vea si es más estable después de eso

Thanks for the report, I'll pass it onto the team.

Does it complete a Connection Benchmark at all? If not then the error makes sense. What happens if you force the update?

Thanks for the heads up and for trying it, do consider trying the beta and a factory reset, perhaps the change in firmware and the reset combined will resolve it

I don't know if it is that but the timings are similar, you can re-setup as normal yes

Added

We did push a cloud late last week, that could be it potentially, I'll check with the team tomorrow and get back to you

So if you download the firmware from here: https://kb.netgear.com/000064857/XR500-Firmware-Version-2-3-2-134 then on the interface go to Settings > Administration > Firmware Update and upload it there. We are definitely looking into it, I would suggest trying the beta if you haven't already though.

Just to clarify, putting your PC in the Geo-Filter made the router interface faster? Are you getting an error when trying to input the address? Have any settings been changed or anything in your setup prior to these issues appearing?

¿Es el mensaje de cable desenchufado que está recibiendo? Si es así, eso puede suceder mucho con las consolas PS, no estoy seguro de por qué, intente con un puerto diferente en el enrutador solo para estar seguro

Added you

Ah okay, if you disable the VPN can you resync without error?

When did the issue start occurring, was it after changing a setting etc?

Verifique con el Geo-Filter deshabilitado, si es lo mismo, es muy probable que el juego