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Netduma Fraser

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Everything posted by Netduma Fraser

  1. Copy the WAN IP on the router System Information page, access your ISP modem/router, find the DMZ feature (usually in Firewall or Security or WAN/LAN settings) and paste the IP. UPnP on the router is enabled by default but if you want you can disable this in the router settings.
  2. We do this for Ping Heatmap now, we label the servers and if there is more than one in a location we'll do France 2, France 3 etc
  3. Sto solo cercando di accertare dove sia il problema, l'accesso all'interfaccia tramite l'app sul telefono non influisce in alcun modo sulla qualità della connessione
  4. We're actually looking at this for that very reason so the R2 can still have a use if you have an R3. No promises but it's on our radar! I'm not sure but I doubt it to be honest. The VPN feature has actually been completely redone/redesigned so it'll be a lot more stable this time around. Confirmation email very likely went to spam, otherwise email us [email protected] and we can send you a screenshot of the order from the backend as your confirmation.
  5. As above, that will allow you to enable it
  6. Well done for fixing the initial issue, have you entered your expected speeds in Bandwidth Settings? Could you provide a screenshot of the Device Manager table view please?
  7. Thanks for your purchase, you could use the XR in AP mode if needed
  8. No, at least not currently, we're moving to that Smart QoS where packets are prioritized rather than ports
  9. You don't have to buy the R3, you can still use the R2 with all its features, just because we bring out a new router doesn't mean an older one is useless. As much as we would like to we can't update every single router with DumaOS on it for a lifetime to always have the latest and greatest. DumaOS 4 will come to the R2 though.
  10. You can use the .68 firmware still in the meantime. We don't give out ETAs on firmware as it is always subject to change.
  11. If you email [email protected] we can provide a screenshot of the order as it appears on our system for your records. If all goes to plan you'll receive it by Xmas.
  12. .68 is the current firmware, we're testing a new firmware that isn't available yet
  13. Wir können in beiden Fällen nicht garantieren, ob Sie Zollgebühren zahlen oder nicht. Es hängt ganz von dem Land ab, in das es importiert wird. Manche Leute würden zahlen, andere nicht.
  14. It's more sensitive now, if the device isn't using any traffic even if it is connected to the network it will show offline - if you do re-upgrade, do a speedtest on the device for example you should see if switch to open
  15. Could you elaborate on the issues you're experiencing please? If we or any company for that matter took down a software/firmware update because one person has an issue we wouldn't be messaging over the internet right now!
  16. You can find the answer in the above linked topic
  17. C'est exact, il n'y a aucun paramètre qui pourrait en être la cause, juste ce que j'ai mentionné. Il s'agit de votre pure connexion au serveur de test de vitesse et au serveur Google. Si ailleurs votre vitesse et votre ping sont corrects, le routeur ne vous limite pas et vous pouvez ignorer ces résultats de référence spécifiques.
  18. Welche Fragen haben Sie zum Thema Zoll & Garantie? Wir haben keine spezifischen Empfehlungen für VPN Höchstwahrscheinlich habe ich den Wert nicht zur Hand, aber diese Datei wäre in Ordnung. Sie müssten die URL verwenden oder die Domänen kopieren/einfügen. Das Hochladen einer Datei wie R2 ist nicht mehr verfügbar
  19. Le test Ping indiquera que votre connexion au serveur Google n'est pas excellente. La partie vitesse utilise différents serveurs, en fonction de votre emplacement/acheminement vers ces serveurs, elle n'affichera pas toujours vos vitesses exactes mais vous ne serez pas limité à ces vitesses.
  20. Se usi l'app DumaOS sul tuo telefono vedi il ping in questo modo?
  21. That's not necessary to do
  22. Le Ping Test est un test de votre ligne/de votre connexion aux serveurs de Google. Il se peut que ce soit simplement ce dernier qui n'est pas fluide, mais s'il s'agit de l'ensemble de votre connexion, ce n'est pas quelque chose que nous pourrions vous aider, cela dépendrait de votre connexion Internet.
  23. That makes zero sense really, could you factory reset it, close the tab, wait 4 minutes, go through the Setup Wizard, keep everything default, don't change anything when you get on the interface and repeat the test please?
  24. Presione F12 en el teclado cuando esté en la página de la interfaz, en la pestaña de la consola en esa ventana, pegue este comando: long_rpc_promise("com.netdumasoftware.settings", "remote_access", ["true"]) presione enter y déjeme saber cuál es el resultado por favor. No podríamos hacer ese intercambio.
  25. Could you put their PS5 in the DMZ and then test it please? It'll basically bypass everything so I'd be very surprised if there was still an issue
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