Netduma Fraser

On your Arris I know there is a configuration page - does it have any settings you can enable/disable at all? On the XR, have you made any custom port forwarding/triggering or DMZ settings at all?

¿Podría proporcionar una captura de pantalla de su página Geo-Filter y cómo está configurada, por favor? ¿Obtienes un juego si esperas o necesitas expandir el radio? ¿Estás utilizando Ping Assist?

Welcome to the forum! What is the average ping you're seeing on the Geo-Filter and in game? What is the closest server to you that you're forcing? What is your physical setup e.g. ISP modem/router > R2 - are all devices connected to the R2? As above, could you provide a screenshot of your QoS page please?

If you're not using it then looks like the console service shows you the servers now, if you are using Ping Assist then you'll need to enable the filter of course otherwise you will get servers above that are over that. What ping do you usually get to the game? If you do usually get games under 30 then it should work when enabled.

It shouldn't, by any chance did you leave your console in an instant on/standby mode then turn it on to play at a later time/day?

While connected via ethernet, disable WiFi entirely from settings, reboot the router from the interface, wait 2 minutes, access, enable WiFi, apply, reboot from the interface, wait 2 minutes then see if you can connect with internet.

How does WoW work, a server browser of sorts or is it matchmaking? Looks like you're in a game there so that icon on the map is a dedicated server most likely rather than for authentication. If the above screenshot is correct then it doesn't look like there are many servers and so you may need to make the radius much bigger when you're trying to filter/work out where those specific servers are located.

I don't think we've ever tested the game, are you adding it to the Geo-Filter with the manual option so it adds with the Games Console service?

We only use that for instances where there are severe issues, it's also a lot more complicated to setup from the backend than the interface and when it comes to QoS there is no one right setting for everyone. If you can provide a screenshot of the best PingPlotter results you got from the above we can advise from there.

DMZ passes all traffic through to that device so potentially yes but it's a bit of a security risk, more so on PC. Ideally though fine tuning your QoS would be the best first move and if you've done that then maybe try it

You can do that, although you don't need to give that much bandwidth to the console, gaming uses very little, 5/5 would be more than enough.

Hello, welcome to the forum! If you're not concerned with using QoS on the R2/having individual control of your other devices then yes you could do this and it would work but our recommended setup would always be to have every device connected to the R2.

Apparently it's due to legal issues, there is some form we can fill out to try and get it released so we'll do that and hopefully won't be long until it appears on the app stores.

I will remind Alex again about this and hopefully get it sorted sooner rather than later

You need to do the DMZ step I mentioned, that will fix the double NAT

Revert both those changes definitely then do the above and see if you get your expected speeds

Ah understood, I can see you've set the router LAN IP to 192.168.77.2 instead of 77.1 is there a reason for that? Usually router LAN IPs always end in .1 so devices use the rest of the IPs. Put your Fritzbox back and have that use PPPoE, then connect the R2 to it (remove PPPoE from the R2) and copy the WAN IP from the R2 System Information page and put that in the fritz DMZ then check the speeds through the R2.

Does the Fritzbox or the R2 have the PPPoE information entered? Are ALL devices connected to the R2?

The Fritzbox should be able to handle PPPoE, is that how you have it setup? Are ALL devices connected to the R2? How did you disable QoS exactly?

What is the model of the modem/router your R2 is connected to? Are ALL devices connected to the R2? How did you disable QoS exactly?

Okay bizarre, I'll pass that on to the team to take a look at.

Where are you seeing the packet loss etc in game or elsewhere? What is the rule you've made for it specifically?

Je vais vérifier auprès de l'équipe et je vous répondrai. Je ne savais pas qu'il n'était pas disponible. S'agit-il de l'App Store iOS ou du Google Play Store ?

Hoy es feriado nacional en el Reino Unido, así que Alex no está, así que no puedo verificar el estado de esto, pero le dejaré un mensaje.

Generally better to play on servers as they have more stability. If you're seeing peers on the Geo-Filter it is possible they're servers but just misclassified as peers. Depending on the game you're playing it will only use servers.