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Netduma Fraser

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Everything posted by Netduma Fraser

  1. If you're using 3rd party tests they can be impacted by Traffic Prioritization which is why it may not appear as good. We have done work though to improve the tests and overall QoS will be better.
  2. Ahh well done for getting it all sorted! If you look at the top right of the interface is should say .280 at the end, that's the latest public version
  3. We use https://speed.measurementlab.net/#/ for the speed part of the test, if you go to that website and do a test does it complete successfully?
  4. I haven't heard back yet, thanks for the reminder, I'll chase them.
  5. Thank you for the suggestion, I believe someone else suggested this recently as well, I'll add it to the list!
  6. Netgear es la empresa fabricante en este caso, solo somos un socio de software, enviamos cambios y esperamos a que creen el firmware, de ahí el retraso.
  7. No we don't have a value for that but it should cover the average sized home at the very least We always try to include the relevant power adapter for the country it is being sent to so as you do use the same power adapter as us that will be shipped to you! I have resent it, double check spam as well It will be resolved yes! I have resent it, double check spam as well
  8. We're going as fast as we can! Shouldn't be much longer now
  9. Nothing specifically relating to that that I am aware of but everything is improved. If a device is going into standby/instant on modes then that could be the cause
  10. There isn't any settings on the router you would need to change, it would all depend on the system you go with
  11. With Bandwidth Allocation at its default settings devices connected to the AP will still have the ability to get full speed
  12. If all goes to plan you should have it by Xmas. That's understandable, from a pure software standpoint, it's unlikely the XR700 will receive any more major updates (e.g. new features) and going on from that the R3 will have DumaOS 4 which has new features like Anti-Jitter and QoS updates that will work wonders for larger households (more on that later). More frequent updates and new features coming. Obviously the hardware on the XR700 is still a beast even compared to the R3 but does it have RGB? 😄
  13. Yes the XR500 does have an AP mode so you could use that with the R3
  14. That is very strange, are you accessing the router using a bookmark? Copy the WAN IP from the R2 System Information page, enter that in your ISP modem/router DMZ and then on the R2 WAN Settings enable remote support then post back here from a device connected to the R2 and we can attempt to force an upgrade through tomorrow.
  15. Yes everyone who has ordered will get a tracking email when it has shipped. Your order confirmation may have gone to your spam folder That's always going to be a tough one because it's going through another device, I don't know if we have specifically tested that but I'll ask the team
  16. Yeah the results are generally good, for Traffic Prioritization remove the Games Console rule but keep DumaOS Classified Games enabled and see whether that improves it for them
  17. It should be fine, we haven't specifically tested the R3 with any mesh systems I don't think but in theory there wouldn't be a problem
  18. Traffic Prioritization is at the bottom of the QoS page. Could you provide a screenshot of a completed Connection Benchmark test please?
  19. You can reset Bandwidth Allocation, it's not necessary. ALL devices should be connected to the R2 for QoS to properly be able to control the network and eliminate lag so if you have devices upstream connected to the ISP modem/router QoS won't work properly. How do you have Traffic Prioritization set up?
  20. Not sure when at the moment, depends how long it takes to port over
  21. Should be basically gigabit from our testing!
  22. We don't have any specific recommendations but any should work really
  23. The way it works is that it takes the first ping response, if that is below your limit it will be allowed even if then the ping goes up, that allowing as already happened. We have improved upon this in DumaOS 4 though which will come to the R2 at a later date
  24. If it's strict when connected directly to the 5G router then unfortunately not
  25. I think you'd have to consult their support regarding this, I'm not familiar with it so I'm not sure in what way it should behave. If you connect devices to it are they getting an IP from the R2? If so it's likely working as expected.
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