Netduma Fraser

Could you disable Steady Ping on the Geo-Filter page please and see if that issue is better? Someone mentioned that caused an issue for their smart devices. Reboot the phone and it should connect then

Okay that's very surprising, I've passed it on again to have a look at it more

Disabled fully from the in Settings?

Good advice above, of course in that kind of setup QoS won't work very effectively but the Geo-Filter will still work well

Good advice above, let us know how you get on!

Ah I thought you were talking about the XR500 exclusively. VLAN is in the advanced menu on that page, client/vendor ID is something else. The VLAN option won't currently save, I have sent you a PM.

Glad to hear you got the NAT sorted. Regarding bufferbloat, speed test bypass will make those tests report your full speed and therefore not reflect your Congestion Control settings. You can disable this under Congestion Control

That's very interesting thank you, I will pass it onto the team to see if they can reproduce this experience and isolate the cause. We're looking into that currently. This should cover the issue: https://forum.netduma.com/topic/52852-netduma-r3-launch-faqs/

Check this page here, it should explain it: https://forum.netduma.com/topic/52852-netduma-r3-launch-faqs/

Good idea, I'll add it to the list!

Thanks Josh, that's really great to hear, happy to hear you're enjoying it!

That's great to hear, thank you for the feedback! We are aware those features are not 100% reliable and we're looking into that, if you try again another time it may work, it won't necessarily fail every time

That's at the top of the Geo-Filter page. I've also sent you a PM which may help.

Click the icon top right of the page and then go to settings and you can disable it fully from there

That's great to hear, thanks for the feedback!

This should explain it: https://forum.netduma.com/topic/52852-netduma-r3-launch-faqs/

Could you disable Speed Test bypass in Ping Optimizer > Advanced please and check again? Just in case it's seeing that as a speed test for some reason.

¿Podrías iniciar un nuevo tema para tu problema, por favor, e incluir una captura de pantalla de la página de VLAN y cómo la configuraste? La VLAN está fija en un firmware próximo, por lo que debería funcionar bien después de eso.

Could be Adblocker blocking the site. Have you tested direct to the hub whether you get these disconnects as well?

I've sent you a PM

Okay thanks and did the reboot work?

Glad to hear you got it sorted, well done @kasemsh!

What firmware version are you on at the moment?

Have you put any devices in the DMZ at all? What priorities are you using specifically?

We're working on making improvements to these features at the moment. You can see more about it here: and try what is mentioned there to see if with it enabled it works better