Netduma Fraser

Great to hear you see the difference when it is working! Let us know about Destiny. Also try removing the device from the Geo-Filter, changing the PC device type (icon) in Device Manager to a PlayStation and then re-add it to the Geo-Filter, does it work more consistently then?

Uninstall the DumaOS app then re-install it and it should allow you to then use the app correctly. Is the MAC connected to the R3 WiFi? If so does http://dumaos work?

You can find this option in Settings > Advanced > Remote Management

No there isn't but it has been requested and I've just made another note regarding it, we'll see what we can do!

You'll need to sign up here for that: https://forum.netduma.com/topic/39415-introducing-early-access/ Let us know when you've done that and we can get you added

Any that you've specifically noticed disconnects on

I think we'll need more logs to establish a pattern but in the meantime you could try this based on what I've seen in the logs, In Settings > DHCP assign reserved IP addresses to devices and see if it happens again

Ah well done on that! Excellent do keep us updated!

Newer routers are being shipped with the firmware fix so they shouldn't experience the same issue thankfully. Yes you could do that, have another router upstream to handle PPPoE, complete the Setup Wizard then once through take the upstream router out and enter PPPoE in the R3 Settings

Most likely a bug, it may not be a switch but would be good to rule it out. If it does happen again please get the logs from Settings > Troubleshooting > Advanced > System Logs as that will give us a much clearer idea of what may be happening

Do you mean there is no button to logout of the interface? What do you mean by danger triangles? You don't need to factory reset after any update on the R3. There isn't a beta firmware for that right now

I can provide a firmware for you yes but unlikely to help with that issue. I suspect though that it could be due to using the switch, are you able to unplug any switches/other routers behind the R3 and see whether you get the same disconnect issues? I've PMd you the firmware I've got lots of posts and in other places to reply to, I'm replying as fast as I can

I know some smart devices don't like when WiFi switches bands automatically. If you split the WiFi bands on the R3 and have it connect directly to the 2.4GHz or 5GHz does it work better then?

Yes that's right, we should be able to make it easier. Click the 3 dots top right of the router interface and go to settings, then you'll see the extra options. As most games are server based you're connecting to the server not to other players and so you can't prevent other people connecting to the same server as you.

Disable the protection options in Settings > Troubleshooting > Advanced and see whether that resolves it please

We are looking at improving the reliability of this, do you play any other games? If so could you see whether you get the same problem when those servers are showing?

La aplicación DumaOS en su tienda de aplicaciones móviles se actualizará desde su tienda de aplicaciones móviles, está separada de la interfaz. Entonces usa la aplicación, ¿eso te deja entrar?

Thanks for the extra information, I will pass it onto the team!

What do you mean, as in you can add your phone but no games for your phone are available? It means we've either generated the label early in preparation for sending or DHL have it but haven't yet scanned it.

Just to clarify, do you have access to the main interface now or are you still stuck on the wizard?

Yes the PPPoE issue and getting stuck in the Setup Wizard is fixed in an update that will be hitting your router within a few days. I can also provide this firmware to you. We've not a report about VLAN yet that we've confirmed it to be an issue, I'll give you the firmware then see if it works after that please. Check your PM.

That is brilliant to hear, thanks a lot for the update. You're very welcome!

I don't think we have tested the game which may be why it's showing as inactive, are you playing it on the Xbox?

No you're not doing it wrong, I have requested an easy way to change it though. You can't select the PC again as services could overlap which would cause a conflict, that's why it'd have to be deleted and re-added.

1-2 working days usually once it's been shipped