Netduma Fraser

Thank you for the feedback, I will certainly pass that onto the team to look into! Just to double check, you did select US as your region in the wizard?

The pings can be different as they're using different IP addresses - there are lots of game servers clustered in the same location so we can't possibly cover all of them with Ping Heatmap, its more to be used as a guide rather than to have pin point accuracy

What web browser/device are you using to change it? If you use the DumaOS app to set it does it work?

For Ping Optimiser if it fails after 3 tries please provide this information: What country are you in? What connection settings are you using? PPPoE, IPv6, VLAN etc? Anything else you think could be relevant

Ahh that's good to hear, for Ping Optimiser could you retry it 3 times please and see if it works? If not: What country are you in? What connection settings are you using? PPPoE, IPv6, VLAN etc? Anything else you think could be relevant

Hello, sorry to hear you're having this issue. I have sent you a private message that will get you into the main interface. Once you're in the main interface you can enter your PPPoE details which will be accepted there. Then reboot the router and you should get internet, the internet light on the R3 will then appear. We do have a firmware fix for the issue you have received which will be being pushed to routers over a period of days, alternatively I can provide you with the firmware so you can upgrade to it manually after you've got the issues sorted.

That's great to hear! There isn't an online Setup Guide at the moment but it's included on the box and there are tours on the interface

I have DMd you, please try that

Correct, you could try connecting the phone to the R3 as well

Sorry for the late reply, I misread the post, are you still getting this issue?

Either or really. Essentially have you made any other settings changes specifically for the device on the router? If so, reverse them and see if it works then please

Okay yes the exposed host option will work

Maybe but we have applied a max limit to prevent the feature being abused for lag switching or anything like that

Could you make sure on the Xbox settings where you can use alternative ports that it is using 3074 then give it a reboot and see if it works then please?

Have you put the PC in the DMZ on the R3 or anything like that?

Hello, welcome to the forum! Does the Fritzbox have a DMZ option? If so you can use that with the R3 to ensure an Open NAT. I don't think we have specifically tested VoIP phones but in theory there shouldn't be an issue

As above, so for example, say you connect to a server you have 10ms ping to, you can enable Steady Ping that will apply by default around an 8ms buffer. Effectively giving you 18ms ping. Any jitter/spikes you would have gotten on that 10ms ping will be absorbed by the buffer, so where as previously you would have had a 10ms ping that spikes up and is inconsistent you instead get a smooth 18ms ping throughout your entire match that never changes. You can increase this buffer or disable it entirely.

Great to hear that, thanks for the update!

Ah understood, if you can access using the PC change the credentials on there and then that should allow you to access via the app

You don't need to but can do if you wish

If it can't ping the server it may fail, if you try again a few times does it work at all?

Do you have Ping Assist set at all? Did you enable the Geo-Filter before you booted up the game/console?

If you do a speed test in the console network settings and check the Network Activity on the router while doing that does it appear?

To answer your points: For setup bugs do you mean bugs during the Setup Wizard? QoS PPPoE has been resolved, however if you're changing the Congestion Control percentages and expected your speed test to reflect it then it won't if you have speed test bypass enabled (which it is by default) Are you referring to the speed test on the router or speedtest.net? What speeds do you expect and what are you getting? How is Ping Optimizer crashing exactly? Where are you seeing the PS5 show online, Device Manager, Geo-Filter, SmartBOOST? Do you have the console in an instant on/standby state? If so a hard reboot should resolve it. HybridVPN will come quite soon. I can provide you an update if you would like to try it, check DM

It is odd it's not working on Chrome, that's what I'm using and it's working well. Could you click the part where it says see error details please? Perhaps we can see the reason it's failing there