Netduma Fraser

If it says can't ping the server that is legitimate. If it's trying to ping constantly that's more likely an issue we have to solve. It can still stabilize when it doesn't ping. We know what the latter issue is. I don't have any further firmware versions as the team are off for the holidays.

Could you try disabling SmartBOOST fully - on the page click and go to settings then disable and see if it still occurs after that please?

It's more likely to be the above, if you wait about 30 seconds does it regain internet? Yes we're aware of that issue and will be looking into it.

Try this: Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _ See if it has improved after that

It sounds more like there are some simple settings you can change to fix your issues which is usually the case but we will be fixing any bugs found

As the VPN page mentioned we had to take it out last minute, it was either that or delay the launch entirely. Are you using SmartBOOST/Congestion Control and the Geo-Filter? How have you set them up exactly?

Try on the normal Xbox firmware please not the insider and see if it works as expected please

Settings are more hidden on the R3 so check everywhere, you never know what you may find! Glad you were able to find it.

That's great to hear, thanks for the update!

It's the holidays, there is no one in to work on the issue, once the team are back from the holidays they can look into it further

Do you see the same thing trying to access via a PC? Prior to the issue happening was there anything that was changed or done? Any pattern you can think of?

No there isn't but we're looking into the feasibility of adding it

What device are you playing on? Are you checking in CoD itself? If you disable the Geo-Filter before booting up the game does it show open then?

So you are actually connecting outside the radius? If so, try this: Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Then restart the game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console

Ah that's brilliant to hear, thanks for the update!

Very sorry for the delayed response, if that happens the best thing is to just reply again and it'll show up again for me. I have sent you a new firmware via PM to see if that helps at all

Reboot the console a few times back to back and it should trigger then, otherwise UPnP is something we'll be looking into

Yep I've passed it on to the team to look at when they're back from the holidays

No it won't be coming to the XR series unfortunately. You will receive 3.3 soon which should include HybridVPN and from there probably bug fixes but I don't think there will be any further feature updates

Are you seeing gaming recorded on the actual SmartBOOST page? If so it's just a visual bug on the dashboard, we'll be resolving that

Could you provide a screenshot of what you see when trying to access via a PC please?

Welcome back! You won't be able to do the PPTP unfortunately, it has been requested though. I am still investigating the issue with being unable to access the interface, I don't know for certain whether it is SmartBOOST being enabled that is causing it. Are you leaving the interface open for long periods of time?

I've sent you both a firmware, please see if that improves it at all

You don't need to change any internet/IP options, they won't make a difference. As above you'll need to have Strict Mode enabled to get games within your radius. Your Geo-Filter map is...interesting, it's very unlikely you'll get very far away servers if you're also covering an area closer to you.

To answer your questions: You'll need to adjust Congestion Control in Ping Optimizer > Advanced that will help with this issue Yes you will need to do that The team will work on it in January See 1, that should fix it, otherwise you can reserve bandwidth for devices by managing the profiles on SmartBOOST