Netduma Fraser

Okay, what are the speeds you pay for and what are you getting over WiFi next to the router and what are you getting in the room next to it etc. They won't necessarily flash

Could be an ethernet cable, if you swap it out for another do the speeds increase? We are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team will work on when they're back from the holidays. Those features can still work, it just may not be every time.

Almost certainly a placebo, I can't see how that would affect it - what's the ping differences?

Why is it you're having to reboot it? You didn't mention it

Sent

Okay great, I'd usually suggest doing it via the interface if you have access

The first issue we think it might be due to SmartBOOST, disabling this fully seems to prevent it - the team are looking into it. I haven't seen the first issue, if you clear browser cache/cookies then refresh the page does it appear correctly?

Vous devrez utiliser les fichiers de configuration fournis par Pure et les saisir dans la section avancée d'HybridVPN, puis cela fonctionnera.

The ping to the server as we can't calculate the amount of processing delay the game may add. Are you using just the basic Steady Ping mode in that scenario?

We'll take a look, thanks guys!

Disable the SmartBOOST fully, do you still get the issue?

That's great to hear, they will have gone home now so I will double check this has been done!

That's great to hear, let us know how you get on!

We're aware of this having been reported and we're looking into it, if necessary we'll put out an update that would fix it once identified. If it's not affecting your gameplay in the meantime that's great!

Some servers are especially hard to connect to, they may not always be available for example, try during peak and non peak times to see if you have more luck

It'll be Steady Ping, disable that and it will be lower

The above could be a reason, other than that where are you measuring the ping?

Ideally we'd need the ID from when it shows as a tick as that would be the one that could be potentially mis-allowed and forcing you on servers there

You can disable Steady Ping and that will lower the ping. Other than that I'll have the team look into it.

We don't give out any ETAs and it depends what we can reproduce easily and what requires more investigation and how long it might take to fix.

Is BF showing on SmartBOOST at all? You don't need the interface open, nothing changes from having it open vs closed so wouldn't make a difference

It's been requested so it's on the list for potential inclusion in the future

Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then to get you a game within your radius. We can do a heatmap update.

That's it thank you, I'll have the team check it. Did the ID stay the same from when it had the tick to when it went red? As servers are in clusters it may have been a different one

Some people throttle their Congestion Control to very low values and find it helps, try that and see if there is any difference. There isn't a beta firmware at the moment for the 1000