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Netduma Fraser

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Everything posted by Netduma Fraser

  1. We're going to buy BF1 for the PS4 tomorrow so we'll be able to confirm the issue and do a fix. Just to be sure can you confirm that the IP for the PS4 Pro on the device manager matches the IP on the PS4 Pro Network settings?
  2. As far as I am aware your TV/phone would need to be connected to your Fios router in order to work correctly as it will periodically authenticate that it's legit. Have you connected either of them to the R1 yet to see if they will work that way? I would try that if it's not too much hassle as if possible all devices should be connected to the R1. If they don't work that's fine just connect them to Fios router and everything else connected to the R1 Turn off Fios router WiFi Put the R1 WAN IP from the device manager into it's DMZ feature Put your bandwidth into the R1 and allow it to auto setup for you Congestion Control have both anti-flood sliders set to 70% when gaming or heavily using the internet - downloading etc Have your console in hyper traffic as well
  3. Following the suggestions in this topic regarding QoS are you able to achieve higher than that when connected via ethernet? Do you have other devices downloading at the time or console in Traffic Prioritization?
  4. Okay PM me your details quickly, just want to try something we didn't try before. Otherwise I think Iain knows the cause and will include a fix in the next firmware.
  5. Okay interesting, I was going to try and reproduce this tomorrow but I only have the game for Xbox. Do you have a PS4 or a PS4 Pro? Will you be able to do a 1 on 1 this week in that case as we won't be able to reproduce it ourselves.
  6. You'll select your device in the devices panel, whether it's a console or PC. Then the profiles will change the Geo-Filter settings (Distance & Strict Mode) depending on the game chosen. For PC games without the (PC) in the service name it will set them to max distance as most PC games do not require the Geo-Filter. For console / services with (PC) in the name it will apply our recommended settings.
  7. Well done on figuring it out and thanks for letting us know. Fantastic to hear the Network Monitor helped you figure out the issue! I had the same kind of thing seeing my PC downloading a Microsoft update.
  8. Alternatively this link should help you get screenshots uploaded: http://support.netduma.com/support/solutions/articles/16000022394-how-do-i-take-a-screenshot-
  9. Did you refresh Chrome with Ctrl + F5 when on the interface itself? If not that's when you need to do it. If that doesn't fix it please do the factory reset and see if that clears it please.
  10. It is much easier on DumaOS to tell what icons represent what, here's a key: An allowed player (allowed in Allow & Deny) A blocked player A denied player (denied in Allow & Deny) A player A server A blocked server A whitelisted server They might be kind of hard to see (they are white and have a transparent background). I can get our graphics artist to mock up a better version next week.
  11. Please double check here that all steps were followed (notably restart of PC and hard refresh of the browser): http://forum.netduma.com/topic/23511-getting-uncaught-error-messages-heres-the-solution/
  12. That is probably just due to the fact that we are not supporting the interface being used on a mobile at the moment.
  13. If you're getting error messages like these: Uncaught ReferenceError: Chart is not defined Uncaught TypeError: c.draggable is not a function Uncaught ReferenceError: d3 is not defined Uncaught TypeError: tree.invalidateData is not a function Uncaught ReferenceError: topojson is not defined Uncaught TypeError: Cannot read property 'addWidget' of undefined Then it is highly likely you have the Bitdefender Anti-Virus/Firewall or another Anti-Virus/Firewall. This guide is specific to Bitdefender at the moment. You need to whitelist the router interface in order to prevent these errors from occurring. Please follow the instructions below: This will allow you to continue to use Bitdefender and access the router interface. If you have a different firewall please let us know so we can contact their support (and it would be great if you can contact their support too). Do the following steps for http://routerlogin.net and http://192.168.1.1 To add a website to the Whitelist: Click the B icon on the left sidebar of the Bitdefender interface. Click the VIEW FEATURES link. In the WEB PROTECTION pane, click Whitelist. Provide the address of the blocked website or online application in the corresponding field and click Add. Click Save to save the changes and close the window. Only websites and applications that you fully trust should be added to this list.These will be excluded from scanning by the following engines: malware, phishing and fraud. Once you have done the above you will need to reboot your PC, then access the interface and do a refresh without caching, please see this guide for your particular browser on how to do that: https://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache#Bypassing_cache If after putting through the exceptions you're still encountering the issue disable Bitdefender fully by following this guide: https://www.bitdefender.com/consumer/support/answer/3347/ The Bitdefender update is out so you should not longer get this issue with Bitdefender enabled.
  14. PM me your TeamViewer details and I can take a look now.
  15. No worries, take your time. I can take a look if it doesn't work after that.
  16. If you're using the server browser that may be why they are not appearing but if you use the matchmaking searching then they should definitely appear. Make sure your PS4 is actually your console (double check the IP in device manager with the PS4 network settings)
  17. As above setting up the Geo-Filter up before turning on the console should resolve that issue.
  18. It is likely that you have an upstream router (i.e. the router the R1 is connected to) and it's firewall settings are too strictly blocking incoming connections.
  19. I can't speak for the product as I haven't personally used it but as long as it is behind the R1 I think you can then use the features of the R1 and the switch to really fine tune your connection how you want.
  20. Hi nytemare, is this on PC or console? We tested it on console and servers appeared. I imagine there are A LOT more servers on PC though which could be why they're not appearing on the Geo-Filter, are you using the Battlefield service for your PC on the Geo-Filter and have Spectator Mode enabled with the map fully zoomed out?
  21. You can leave the cloud settings as I mentioned, it's the most up to date for all the major games.
  22. Could be a server that hasn't been marked as a dedicated server in our database but thanks for posting it up and happy to hear you have settings that work best for you!
  23. Try the above and see if that fixes it, there should be no reason you can't get those speeds. If that doesn't work please provide screenshots of your settings.
  24. Hey, welcome to the forum! Let us know how you get on with Jack's suggestions.
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