Netduma Fraser

If you email us we can give you a confirmation [email protected]

Did you try this method below?

You can put the console in the DMZ and that'll be an easy way to get an Open NAT

Okay so not the app specifically, hopefully will be resolved in this next firmware

Set the DHCP lease to 10000, save, reboot then see if that reduces the disconnects please

There is nothing at 2pm, did it disconnect more than once? I can see your public IP changed which could account for 1

What does it say when you try to connect? Are you using the default WiFi password or did you change it? How are you rebooting it?

Are you able to access via a PC or is it just the app?

Do you get the same issue with the filter disabled?

At what time has it happened? Then I can match up with the log

I can get the team to take a look at that, what platform are you playing on?

Next version will have a lot of improvements!

What do you mean exactly? That your devices can't connect to the WiFi They connect to the WiFi but don't have internet You can't access the interface through WiFi

That's great to hear, thanks for the update!

It's a bug that has been fixed in the next firmware version which is going through testing currently so shouldn't be much longer until it is available.

It's a bug that has been fixed in the next firmware version which is going through testing currently so shouldn't be much longer until it is available.

1-2 working days generally but its not guaranteed

Could you be more specific on the issue please?

As above but it is fixed in the next version which shouldn't be far off now

I'm not sure if we've specifically tested the game or not but you should be able to see icons on the map when playing at the very least

I responded in your other topic - no need to make multiple

If you have the V2 it'll say V2 on the top right of the interface where it says the firmware version, as well as on the System Information page. The V2 also only has 1 firmware - 1.1.0.16 so if you're not on that you're not on the V2.

Great to hear that, thanks for the update and solution!

We don't allow it to work immediately like that for the very reason you've mentioned - we don't want to allow people to use it to end games etc. Once you've finished the game and the connection has been severed after around 2 minutes it will be blocked.

We did do an update on the app recently so that'll be why, thanks for confirming!