Netduma Fraser

The IP for the router has probably changed - check the WAN IP on the R3 in WAN Settings then check the IP on the DMZ on the Sky router and see if they match - if not update it

Can you provide a screenshot of your Geo-Filter page showing what you see when this happens please?

Are you putting the PC to sleep when you turn it off?

I'll relay this back to Alex, thanks!

Okay that's fine, when you now get into a game is the icon within your radius?

When you add a console to the Geo-Filter you don't need to add a specific game as it adds as a game console and then both games will work

Is there any pattern in traffic/settings changes etc that seems to affect this? Does it only happen when you have no access?

Thanks for the Device Manager request, I'll add it to the list. For WiFi: Split the WiFi bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds (smart devices specifically seem to hate when the bands are together and may be they're disconnecting when it tries to auto switch to 5GHz so make sure to connect them to 2.4) Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _ Disconnects and Ping Optimizer are being resolved in the next firmware. Haven't heard of that RGB issue - is there any pattern in traffic/settings changes etc that seems to affect this?

Are you using Armor? Is the browser forcing HTTPS or are you accessing using HTTPS? If so make sure it is using HTTP and it will work without error.

I think you're viewing that on the app is that right? In which case the app has been updated ahead of time so once the main firmware is out you can use HVPN using the app.

Could you explain the issue more please? Dropped from the game or a full internet disconnect, if so is it just that device or ALL devices? What game are you playing and on what platform? What firmware version are you on?

No it's not available, staff have access to the firmware in testing hence why whoever did that screenshot sees that option. Once it's available you'll have that option too.

Are you uploading the firmware file to the router or are you trying to open it on the PC?

If you wait about 30 seconds when you turn the PC on does it then get internet? We're aware of a delay where that does happen

All I can do is repeat what I've said before, the delays haven't necessarily all been our doing and we're doing what we can to get it out as soon as possible

The Geo-Filter is likely blocking the server it wants to use for that test, I suspect if you disable the Geo-Filter it would show low again

Did the links I provided work? If you can then access the interface if you grab the logs from the System Information page when it happens I can take a look.

What firmware version are you on currently? You can have a low ping and packet loss, packet loss doesn't necessarily mean you'd have a crazy high ping. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode How have you setup Congestion Control/SmartBOOST?

Glad to hear you got it sorted - the Setup Wizard does need to be completed before you can get internet

If you make a new topic showing a screenshot of your Geo-Filter page showing what you see when this happens please we can help you there

As above, it should be better on that version, it won't always be able to ping the server though

Could you clarify what you mean exactly?

We don't give out any ETAs

You can use VLAN and PPPoE (if needed) and it should work as you want

So you're just referring to the latency shown on the internet test? This is the ping to an authentication server - it will not impact the ping to your game in anyway which use different servers