Netduma Fraser

I'll pass them on to the team to check. If it can't ping the game servers properly (which is likely as most game servers seem to reject pings now) we can't stabilize it

What do you mean by no response exactly, speeds weren't reduced or bufferbloat values weren't changed? Are you testing using the same bufferbloat site?

I'll have to check with the team to see if the cloud has been updated (of course we need to get the approval of EE first). We're aware of the Oklahoma servers and they will be resolved in that cloud update

If you're a computer technician then you should know that escalating issues to someone more knowledgeable/with more experience is part of the job, generally telling them they're wrong when they provide the advice you've asked them for isn't the best course of action if you're wanting a solution. You'd also know this is a support forum and so only people who have issues/questions come here but that they make up a very small percentage of the customer base. Literally the same issue and the solution is the same: https://forum.netduma.com/topic/60529-i-downloaded-lastest-firmware-now-qos-doesnt-work/ Please provide screenshots of the PingPlotter results you've achieved following the advise above. Also: What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? Do you require PPPoE/VLAN/DHCP identifiers for a connection and if so is the R3 or ISP modem/router/ONT handling this? Are ALL devices connected to the R3? Is 800/800 your speeds? How have you setup SmartBOOST? How is your testing device connected, via ethernet or WiFi? What other changes have you made to router settings? What firmware version are you on?

Good to hear, thanks for the update!

You're posting here asking for help and yet you will not take the advice of someone who has been providing support since the company launched 11 years ago. I don't quite know how you think that you know more about the problem you're having than I do but I'm sorry to say that what I have said is correct. If I wasn't correct then everyone would have the exact same issue and they don't. Regardless, if there was an actual issue that needed a firmware update, saying fix the issue is extremely unhelpful, it provides no information about the scenario in which your issue occurred, your full settings, setup etc. If you're not going to engage with the support that you have requested I don't know how else I can help you. In order to really fine tune your Congestion Control percentages you should follow these instructions: Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values.

The procedure is the same, the results will not always be the same, there are many variables when it comes to networking and so there isn't a one size fits all setting. Your Congestion Control percentages need to be adjusted, once you find the right value the results will improve. If everything was fine then it is likely something outside your control changed which has lead to you needing to change the values. If you don't saturate your connection to find the best percentages initially then you'll constantly need to adjust for a variety of reasons including but not limited to, time of day, active devices, amount of traffic etc.

The previous one you're not throttling as much as you are in this one which is likely why you see the difference. You'll just need to fine tune your percentages

Amazon will have them, as long as they have the same fitment you can get any, they don't need to be specific for the XR model

What do you mean it isn't working exactly? That it's not reducing your speeds? Speed Test Bypass is enabled by default, you can disable it on that screen there

A cloud update should have resolved that so I'll let the team know there are still some servers there that need to be sorted

Try over 40ms, it may seem a lot but you can still have a decent game up to 60ms I would say. There are lots of variables when it comes to networking, right down to the quality of the wiring connecting you to the exchange. Also for FC I hear the issue a lot regardless of setup so its definitely not just you

They certainly can if they want to do so Thanks for the IDs, I'll pass them onto the team to look into and correct

No it isn't risky as the router has its own firewall so no need to worry!

Added https://forum.netduma.com/forum/153-xr1000-beta-forum/

The previous version is here: https://forum.netduma.com/topic/58012-new-r3-firmware-dumaos-40540/ You just need to fine tune Congestion Control to get better results that's all

Unlikely to be your routing, much more likely to be the servers, try forcing servers slightly further away even if your ping is higher as they may be more stable.

Games don't respond to pings most of the time which is then why we can't display the ping Thanks for the report, is it just that singular ID you keep seeing there or other server IDs still appearing in that location? If it's throwing you to London please provide an uncropped screenshot of the page showing what you see when that happens. You're basing that opinion on what exactly, because you have told us it's incorrect and we haven't immediately made a change? We've had precisely two reports about it, 1 from you and 1 from someone else, things like that do require more evidence and testing to be changed, I've passed it on to the team and if when re-testing they find it differences they will make those changes. Also just because you can't connect to those servers doesn't mean they don't exist. We post locations for major games, adding a couple of extra server locations to a singular game to 'sell more' makes no logical sense as we'd just gain a reputation for posting false information which would have the complete opposite effect.

Looks like it has been allowed so if that wasn't by you then it would be from us in which case yes it would be an authentication server. Very likely mislocated on the map but no it wouldn't affect your gameplay

Resync the cloud on the Geo-Filter, do you still see that behavior? What do you mean it isn't working for London or Frankfurt exactly?

You just need to make sure you're logged in and then you'll be able to download it

I wouldn't say that at all, we tested during the beta, again at launch and applying any corrections to the cloud where necessary. This happens with the major launches, you should now have the latest cloud which will improve things like the Oklahoma servers always appearing etc and we'll continue to improve it. If you're continuing to have an issue let us know what specifically

Yes that's correct - it's complicated but you are on the latest in terms of DumaOS and you still have the security updates that are public on the version you're on now so all good

NTGR do have automatic updates yes, I gave you the link to it previously: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535 After you've upgraded, on the firmware update page you can disable auto update

What issue specifically? Oklahoma servers? A cloud update wouldn't make pinging more reliable, game servers generally don't respond to pings so we then can't show it