Netduma Fraser

Looking forward to the update, keep us posted!

What about the Geo-Filter, are you setup to force only the closest servers? What percentages though specifically on Congestion Control?

No worries! As in you've just added it as a device rather than added Gaming for example? Are you forcing the very closest server to you on the Geo-Filter? Congestion Control can be found in Ping Optimizer > Advanced. I would say though if you're getting that same ping direct to the modem consistently then it will be VM. However, when switching to a new connection it can take a few weeks for it to settle, during this time the ping may be higher, it may be more unstable overall, slower than paid for speeds etc.

This one please https://kb.netgear.com/000065541/XR1000-Firmware-Version-1-0-0-68

Added - it has been removed temporarily

We don't have any ETAs currently, right now we're trying to get the beta version sorted before a public release. Also NG control the proper public releases - to give you an indication, the 3.3 beta for the XR500 we put out in 2023 still isn't public

We'll try to improve upon it for the next firmware version

I'd suggest doing so yes just to be sure that you can get games properly, it could be the servers are under heavy load for some reason

SmartBOOST how exactly, it's not an on/off feature. So no other devices are connected to the internet at all currently? Have you entered your new speeds into the router? How have you setup Congestion Control? Is the Xbox connected via ethernet or WiFi? How have you setup the Geo-Filter? Are you testing the ping in game?

Have any settings changed or anything within your setup changed around the time it started? Have you tried direct to your modem, to see if the same issue occurs?

Yes you can go ahead and click update on the router and allow it to upgrade to the latest for you. Do this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client You should be able to see the server/ping it on the Geo-Filter then. You may want to disable the filtering for the device if you have issues getting games and just use it to determine where you're playing and the connection quality. How have you setup Congestion Control/SmartBOOST?

We're aware Speed Test/Ping Optimizer isn't 100% reliable currently and we're looking into it. For the moment it's best to set speeds and Congestion Control manually to achieve the same effects.

If you weren't previously getting the issue and then it started happening randomly and you also haven't manually upgraded the firmware then it's likely the firmware you're on which is relatively recent was automatically upgraded to so it would be worth downgrading to the previous firmware version to see if the issue still occurs.

Added - it has been removed temporarily

Hard to say, how restrictive are your Geo-Filter settings when searching? What time of the day/in what region/country?

Great to hear that, thanks for the update!

We're aware of that, it's just spam in the logs and won't be causing any issues, we will sort it in an update

Are you using a modern browser as I've not seen these kinds of popups since Internet Explorer? The website definitely does have an encryption certitifcate but I would still be hesitant to proceed with confirming on those popups. Do you get this with every browser?

You can ignore the DMZ as you're in modem mode, what about everything else?

No, cover it with a polygon so it is allowed

Better internet in terms of higher speed doesn't necessarily guarantee a lower/more stable ping. How have you set the VM hub to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? Have you entered your new speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter?

We've not specifically tested the game and with an MMO it's likely you can pick your own servers anyway, however QoS/SmartBOOST will work in the same ways regardless of what you play so ensure you've set those/prioritize your device

I think you may need to do a factory reset again - from the interface, as there is no other real way to force an aspect of the router to load again

To rule out the obvious, have you disabled SmartBOOST fully/DPI/BI at all?

I know OperaGX has a built in Adblocker, disable that and also make sure you're accessing via HTTP instead of HTTPS and try again please