Netduma Fraser

We'll need some more information, do you get the same high ping directly connected to your ISP modem/router for example? Are you using the Geo-Filter?

No you're not able to do that as above

Good to hear, thanks for the update!

It's unlikely to be a widespread issue otherwise lots of people would have mentioned it by now, do this process and check again: Quit the application/game/client completely - that means from the System Tray as well, so the Xbox App shouldn't be there Remove device from the Geo-Filter Keep it set as the PlayStation in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client See if it works better then. If not I've given you Early Access you can upgrade to, to see if it works better on that version https://forum.netduma.com/forum/151-netduma-r3-early-access/

I can't see any of the smaller numbers in that second picture at all

I'm not sure I understand, what do you mean the parameters are always low, can you clarify?

Instability in what way?

Disable the Internet Optimiser, reboot and then enable it, reboot then check if you can get access please. If there is an update available that should also get you on the latest.

Why do you need to keep rebooting/resetting, because you get a bad bufferbloat value? It's just about fine tuning your Congestion Control percentage. I don't think you should rely on the bufferbloat test, it's not full proof. Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values. This is more of a real world test as you make the connection as bad as possible then find the settings that make it the best as possible in that scenario.

Are you seeing anything blocked on the map when this happens? With the Geo-Filter disabled is it working?

I've given you Early Access so you can try that version to see if it works better but with the Geo-Filter enabled do you notice a blocked icon on the map? (Zoom out fully) If so, add that to your allow list and try again to connect, does it work then? https://forum.netduma.com/forum/151-netduma-r3-early-access/

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Added https://forum.netduma.com/forum/144-netduma-r2-early-access/

While connected to the router via a wired/wireless Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

Can you access using either http://192.168.77.1 or http://dumaos at all? Can you access via ethernet or via a different device using WiFi? Can you access using the DumaOS mobile app?

Good to hear, thanks for the update! No there isn't unfortunately

Added https://forum.netduma.com/forum/144-netduma-r2-early-access/

I added you when I replied previously, the previous links would work now https://forum.netduma.com/forum/151-netduma-r3-early-access/

I think fine tuning Congestion Control in the way I mentioned would get you a better result, try that out and if not we can try to dive deeper into it

That's fair enough but I think it is likely to perform better, you can always downgrade back to the version you are on

Added https://forum.netduma.com/forum/144-netduma-r2-early-access/

Yes absolutely. It could potentially but if you're already prioritizing the gaming device then it would already be covered. Game servers don't always respond to pings and like game servers not every hop along the route to the server you're testing will respond to pings either, that's what you're seeing there, it isn't an issue or anything that needs to be resolved, you can just ignore that entry.

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The bufferbloat test isn't the best way to determine values, follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values. Doing the screensharing is more bandwidth intensive, that's why following this guide and instructions is better as you make your network essentially as bad as it could possibly get and then apply settings incrementally to determine what best brings your network as close as possible to its baseline.

Yes playing on a further away server is likely to worsen your jitter. No, the Geo-Filter and your bufferbloat test are not connected. The Geo-Filter shows game servers you connect to, it is highly unlikely to show the bufferbloat server you're using. The bufferbloat server could be anywhere, that's the point, doing the test at different times of the day could have you connecting to different servers and therefore getting different results. This is why I as well as Darkness said not to put too much emphasis on its results. Yes it is testing your network utilizing a server for the test. Here is an analogy for you. Your ping without bufferbloat is like driving your car on an empty road, you're going to a location and you know how long it will take you to get there, for example 20 minutes. This could be your baseline ping for example 20ms. Your ping with bufferbloat is like driving your car on a road with traffic, you're going to the same location and you know how long it should take you to get there (e.g. the 20 minutes), however due to the bad traffic it actually takes you 40 minutes to get to the same destination. Your ping here could be 40ms for example. In regards to the server the bufferbloat test is using, without a destination to test it against you can't get a ping value or a destination to drive to. Now imagine your place of work changed depending on the time of day and the time you start work changes as well therefore it could take you anywhere from 10 minutes to 1hr to get there. Would you be so confident to say that it takes you 10 minutes to commute to work everyday? Without knowing the server the bufferbloat test is using your results cannot be 100% trusted. That's why the pingplotter suggestion is better, you know the exact server you're using, you do a test to establish your baseline ping (ping without bufferbloat) and then apply traffic and your ping raises, just like road traffic extends your journey time and then you apply Congestion Control to limit the effect that traffic has on your ping. There really isn't anything else we can advise honestly: You've established it's an issue without the R3 - that automatically eliminates us personally from needing to troubleshoot with you We've advised you select the closest possible servers, this will help lower the ping and improve stability (jitter) We've advised you on how to effectively test and set your Congestion Control percentages to lower your ping and improve stability when bufferbloat would ordinarily apply