Netduma Fraser

Okay thanks, keep us posted!

I'd have to check in with the team, could you check the CPU usage currently on the router, is it high?

The DMZ way is probably the best, could you check the CPU usage currently on the router, is it high? If you disable SmartBOOST then re-enable it does it get better?

If you're doing a ping or a trace to your own IP address it should come back with about 1ms so the fact it's up to 10 is highly likely where your increased ping has come from. In which case that would be an ISP issue that you would need to contact them about as there is likely something amiss on your line.

Did you factory reset after? If not it would be a good idea to do so

You've managed to add your device twice which I'm not sure how you were able to but delete both of those devices on the Geo-Filter. Check the IP on the Xbox itself then check on the Device Manager for the device you think it is and check whether the IPs match. If they don't find the device with the correct IP and re-name it, then add it make to the Geo-Filter. Reboot the console and see if it works then.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode. Are ALL devices connected to the R3?

Okay so access to the router you mean, do you have internet? If you're saying no access via WiFi does that mean you're able to access fine via ethernet?

You'll need to switch it to Always for it to show better results on waveform, if SmartBOOST isn't triggering it won't show anything

By can't connect to the WiFi what do you mean exactly - you can connect to it but don't have internet or it literally will not allow you to join the WiFi network? If the latter what does it say when you try?

I wouldn't use Ping Heatmap to monitor your real world ping to the game server as it won't always be the same server you're playing on - are you seeing this also reflected in the Geo-Filter ping? Has anything changed with your ISP/Setup/Settings when you noticed it?

Ping Optimizer will have set your speeds lower to eliminate congestion, it also says it's lowered your ping there so it depends which results you want to believe. If you want to go off the waveform test then in Ping Optimizer > Advanced you can adjust Congestion Control which is how you'll change the result, you'll just need to experiment with the percentages to find what works best for you.

Correct. Click the settings top right on the SmartBOOST page > Settings > Enabled There is always the possibility for congestion regardless of the connection type but do experiment

Not sure where you heard that but xDefiant isn't properly compatible currently and it also may not be possible, it will require dev input to see if its viable. I'll check why it's been removed. In the meantime, remove the device from Geo, in Device Manager give your PC a PlayStation/Xbox device type, then re-add your device to Geo and you can try to filter it or you can disable filtering for the device so you can still see the servers and ping.

Have you added any servers to your allow list? Thanks I will pass that on!

Okay so in the Congestion Control menu disable QoS, then disable DPI and see if that prevents the issue happening please

If it's working fine at the moment then no but if it happens again then I would suggest doing that first

You have to disable SmartBOOST fully which will then disable Congestion Control

You have quoted the post with all the links

Can you provide a full page screenshot of the Geo-Filter page on your PC instead of the app please?

So what happens exactly, it just pauses the install/download? Can you start it again and keep doing that until completion? Do you get an error message when it happens? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Yes how you've added it is fine

The turn off options to make them the same you need to switch them to not turn off

Right okay, I'll have to get the team to look into that and potentially put out a cloud update

At the moment I'm just focused on getting you access again, the rest we can sort out once that is done. Can you translate the error because I can't read Spanish. If you click on any of the other pages do they load? I don't know when you purchased but if it is within 2 weeks of receiving it you can, just email [email protected]