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Found 6 results

  1. Issue: I had been using the XR500 for about a year now with no issues, using both geolocation and QoS successfully, I had been running 2.3.2.56. Last night this all changed with no change of settings or environment that I’m aware of. My connection this morning began dropping randomly, often after only 5 minutes of usage. When the connection drops the Wi-Fi network (both 2.4 and 5GHZ networks) disappear. Both devices that connected via hardline and on Wi-Fi experience this lack of connection. All devices in my home (phones, tablets, laptops, etc) are experiencing this issue. I verified with my ISP (Spectrum) and nothing is wrong on their end. When the network comes back I’ll start using it again, as normal, and anywhere from 2-15 minute later the issue repeats itself, the network disappears and comes back 1-3 minutes later. There is no website, traffic, or device that seems to be consistently causing this issue. What I’ve tried so far: I’ve tried the basics and turned unplugged both my router and modem for 2-3 minutes and plugging them back in. I’ve turned QOS off, DOS and Port Scan , Geolocation off. I disabled port triggering (which I was not using) just in case this was somehow part of the issue. I tried backing up my configuration, returning to factory settings, and then restoring from my backup. I set my system to use Static IP addresses rather than Dynamically from the ISP. I noticed the following events occurring my logs with some regularity. [DumaOS] DHCP new lease allocated., Thursday, March 19, 2020 15:56:37 [DumaOS] DHCP new event., Thursday, March 19, 2020 15:56:37 I tried using the V2.3.2.40-C242a. hotfix firmware. I also tried the original V2.3.2.40 firmware. Last thing I did was upgrade back up to .56 from .40. And for a while the .40 firmware version seemed to fix things, but then 7 days later on March 26th (today) things started back up with no changes to any settings, or new devices. All the same symptoms and issues listed above. I went on to do countless factory resets and firmware changes, jumping around from .40, .40-C242a, and .56. Every configuration will be fine for about 5-10 min and then the issue starts back up. Where I stand with things: Modem: Motorola SURFboard Model: SB6141 (note this modem is mine and not owned by Spectrum, it is from their approved list) XR500 V2.3.2.40 Geo-Filter – off QoS – off Port triggering -off Guest Wifi – off No VPN in use Using Static IP addresses With the new work from home situation resulting from Coronavirus this issue really couldn’t have come at a worse time for me and my wife. It is essential that we have a reliable internet connection. Any assistance you can give would be helpful. If there is a specific log set that could be helpful please let me know.
  2. Hello, I was having issues loading the router control panel. While trying to troubleshoot the issue, I disabled the Wifi and now cannot re-enable it. The router control panel is still not working properly and I figured i'd reach out for help before causing any more problems. Please let me know what is needed to help identify/fix the issues. Thanks, TSK
  3. Hi, First time posting. I got an XR450 as a gift and it is a big improvement over my old Linksys but I have this weird issue. I have Opendns for the family and when I switch DNS in the DumaOS dashboard I loose internet connection to random devices, NOT wifi. I can switch back to my ISP DNS and then it all comes back. Any ideas? Thanks
  4. Since I bought this, I have had wifi connection problems. The phones (multiple) say it's connected but can't open pages or download items. Turn off wifi and use cellular service the phones begin to connect. This happens alot. Seems to be random. I've tried connecting to both bands, same issue when it happens.
  5. So I have a netduma router and for some reason one day the Wi-Fi stopped showing up and I cannot access the router to the IP need help urgently
  6. So I’ve done all the WiFi steps they recommended, I’ve been in tech support a couple years so I’m not completely incompetent at figuring out firmware issues. This is out of scope on what it could be that’s interfering with the WiFi. I use to never have WiFi issues, and now it’s becoming a regular cycle of having to restart the router DAILY!!! SEND HELP SOS MADAY!
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