Netduma Fraser

Almost certainly lag compensation then, around 30ms should be the best of both

Are you playing primarily on peak days/during peak times?

Make sure you're on the beta version: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ then try again with the latest version of the app please

Please try the above, your log indicates the above suggestion may help

Yes you can do that using the above feature

I'll check in again with the team to see where we are at

I don't know the answer to that yet until it has been tested. Generally most games without testing have at least a basic level of support so you should still be able to see servers on the Geo-Filter and potentially filter them. It's likely the servers are the same for the previous game so you can use that to influence your Geo settings.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

On the R2 Device Manager does it show the PS5 as a connected device? Have you made any specific changes to settings towards the PS5 e.g. port forwarding, Geo etc?

What router and firmware version are you using?

Not really unfortunately because if it's happening, on the modem and without other devices being used then it's not bufferbloat, it's just line instability/high ping - you could try using a VPN, this may provide better routing which *could* improve your ping

I don't believe it's a fault currently, more than likely it's not downloaded the cloud properly and a quick resync in the Geo-Filter and Device Manager would prompt a redownload of it but I've given you Early Access to firmware to try should that not work https://forum.netduma.com/forum/151-netduma-r3-early-access/ I believe you've emailed too so I'll respond there.

Could be the same situation with that game, not sure when we would have last tested that one, do you have another more mainstream game you could check with perhaps?

Do you still have access via a PC? Was anything changed prior to trying to login such as changing the credentials but you have auto login on the app selected for example?

It's just a troubleshooting step, it will help me to determine if we just need to test the game again and update the classification or if it's something else

Is it triggering properly if you play any other game?

Usually when this happens it's because it's the wrong device - I know you've set a reserved IP but just double check the IP on the device itself is the same as what is showing on the Device Manager for the device you think it is.

We will be testing the game as soon as possible

I know that the eFootball players are very passionate about the game and about receiving the latest updates but we're not miracle workers unfortunately, it can take a bit of time.

It should appear on the ping window for that server

No there isn't, the router shouldn't be rebooting after you enter a config into the router, is that what you're saying happens?

It can show offline sometimes but does it actually show servers on the Geo-Filter or show priority on the main part of SmartBOOST when this happens?

That's good to know, do keep an eye out for issues when that happens. Yes if you set it to the same MAC as on the router sticker it should stay the same.

What do you mean you have it set to get into it without internet? When it happens and while connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

Did you reboot the router with HVPN enabled by any chance as I think that could have caused it. In which case, make sure to disable first before rebooting and it should be stable. It is still a beta firmware so there will be some bugs.