Netduma Fraser

Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter Give the PC the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client It's essential the Geo-Filter is enabled before the game client/game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working.

That's good! Go ahead and disable DPI as well just in case though I don't think it'll be that. Do keep us posted!

Do keep in mind it's for getting your closest servers not ones further away and that the game may have their own restrictions making it more difficult given the ping you would have. What platform are you playing on?

Disable it from the menu so it's fully disabled

Is it happening when doing specific traffic each time? As a test completely disable QoS from the Congestion Control menu and see if it continues please

I think there was probably a delay, I'll see if they can finish it today

Okay thanks, that's fine just wanted to be sure, you don't need to do that now. I don't think you mentioned it but ensure you've set your PC with a static/reserved IP just in case your IP is changing in which case the port forwards may become invalid.

Good to hear, let us know how you get on!

That's personal preference, automatic means Congestion Control will only apply when your Traffic Prioritization rules are active. Always means it will always apply. The Congestion Control percentages do need to be less than 100% to work.

Thanks, it doesn't really clarify if the update button is greyed out so can't be done or when you click that it comes up with a box but won't download the file when you click update? You can download the file manually from here: https://forum.netduma.com/topic/58012-new-r3-firmware-dumaos-40540/ and then upload it to the router when clicking update in settings

That's great to hear, thanks for the update!

Are you saying that the update button is greyed out so can't be done or when you click that it comes up with a box but won't download the file when you click update? Can you provide a screenshot of what you're seeing please?

The DMZ passes all traffic through to what you put into it, that's why you should put the XR WAN IP into it on your provider router so the provider router isn't impacting any connections. Put the XR in its DMZ and I'm just asking if you have devices connected to the provider router because if you do then you should connect them to the XR so that QoS is properly effective once set. I'd recommend having a look here at some guides that can help you https://support.netduma.com/docs/dumaos-3/

It's probably the powerline adapter, it sees it but it wouldn't get an IP. It's fine for now, the lease will still renew while DHCP is enabled but hopefully it won't cause you to disconnect anymore

I think you're referring to the DMZ on the XR in which case it'd have to be one of your devices you put in there so with a 10.0.0.x IP but don't do that and I'm referring to the DMZ on the provider router - you'd put the WAN IP of the XR in it which could be found on the XR System Information page or your provider router device page. Do you have devices still connected to your provider router? Yes you should use QoS if you want the best connection - it's just a normal router if you don't make use of the features like that

I would recommend doing so yes. Just give them the IP they have already from the device manager

The IP you're getting suggests you're using another ISP modem/router that the XR is connected to, have you put the XR in its DMZ? Do you have devices connected to that still? Are you using QoS on the XR?

Still getting some lease changes, could you reserve IPs for your devices on the router please and see if it continues?

From a networking perspective setting a static local IP for your device wouldn't do anything for your game experience. MTU maybe but only if it was set incorrectly in the first place.

We are updating Ping Heatmap via the cloud so in a few hours it should be showing servers again. They can become outdated which is why they no longer ping. It will not affect the functioning of the Geo-Filter though.

A powerline adapter? Yes not ideal but good to hear a solution is on the way! Sorry was thinking of the R3, yes 168 hours is good. So if that is the cause which it sounds like it might be as you're reconnecting fairly quickly then the odds of you noticing it are quite slim, for example: Lease time = 12 hrs = Renewing 14 times per week New Lease time = 1 week = Renewing once per week From our last correspondence until today you've had at least 4 renewals in 2 days and noticed it once, so applying it to the new lease time it would be 4 renewals in 1 month so depending on when it happens you may not notice it at all. A good way to do it would be to reboot the router before you go to bed one night so it then only renews at that time once per week where you're likely not to notice. Otherwise, giving devices reserved IPs on the interface would keep them on their IP permanently and would then be unaffected by the lease changing. If for some reason it still continued then with all the devices having been given a reserved IP you could disable DHCP altogether. Although this would then mean that any new devices you want to connect you'd have to give them a reserved IP on the device itself first or enable DHCP briefly to connect and then provide a reserved IP.

Revert all your changes that you've done and then just set your device as 10.0.0.x and you'll be good to go but setting a static IP for your device isn't going to solve an issue with a game

I can certainly request it but I can't guarantee it would be implemented or if so within a timeframe you'd like. Just in the meantime could you do this test please just so we can rule it out? https://support.netduma.com/docs/dumaos-3/open-nat/#cg-nat do it direct from your modem, not from the R3

Thanks for that, a little clearer but no I don't think that's it and you can't do that either on the interface. Is your personal PC connected via ethernet to the router? As it did show a wired device stopped first and that seemed to be the start of it. In DHCP settings set the lease to 10,000 minutes please also, reboot from the interface, wait 4 minutes before accessing and monitor again. If that's the cause you should not notice it for at least a week.

So the Warzone option has been removed because all the servers are in the exact same locations as the normal Call of Duty option so we'll probably update that to Call of Duty (incl Warzone) to make that more clear. I think the cloud should get updated later today so that should be sorted in a few hours from now. Make a new topic regarding the Geo-Filter and we can help there