Netduma Fraser

No worries, any other questions let us know!

Are you turning it off/restarting it by pulling out the power cable? If so I wouldn't suggest doing that, reboot from the interface or using the button, do devices connect properly after that? If so then if you really need to take the power out then reboot your modem first, wait 2 minutes then plug in the R3 and it should distribute internet properly.

Added I've added you to Early Access, please upgrade to that version and see if it fixes it https://forum.netduma.com/forum/151-netduma-r3-early-access/

Zoom out fully on the map then boot up the game, if it stops you loading in, look for a blocked icon, if you see it then click on it and add it to your allow list - you may need to do this a few times so it works every time. If that does work please provide the IDs and we can add them to the cloud. Do the same for your friends when you invite them to a lobby, it will allow you to connect to them regardless of your settings.

These are normal entries for background processes, are you seeing any issues alongside these specific entries?

Added you both

The XR would need to have IPv6 enabled in Settings as well

I've given you Early Access, please try the firmware there and see if it resolves the issue https://forum.netduma.com/forum/151-netduma-r3-early-access/

Added

If you zoom out fully on the map do you see any icon that indicates it is the server?

It will take longer as you're restricting the search but if you keep a couple in your radius it should speed up search times and keep the ping low

This is the latest one: https://forum.netduma.com/topic/57868-new-r3-firmware-dumaos-40478 That option is greyed out because it's not an available firmware to update from on the router itself (because it's Early Access, not a public release), you'd have to upload the firmware from troubleshooting settings as you did with the firmware you're on currently.

Okay so 9ms is your base ping, if there was a game server right on top of you that would be your ping to it essentially. Then it will depend on how you've configured Congestion Control to eliminate any lag caused by other devices and based on what server you're connecting to. What is the server you play on usually?

Added

That test you can ignore, it's testing the ping to an authentication server, it won't impact your game experience at all. Add this list to Adblocker and see if it blocks again please https://netgear-adblocker-workaround.netduma.com/default-list.txt

Is this after a factory reset on that version?

Okay that's fine then, do you know if your connection allows for a lower ping than that? For example if you do a speedtest.net test what ping do you get to your closest server?

The team have asked for remote access please follow these steps: If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R3 (found in Settings > WAN) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R3 and enable remote support in Settings > Troubleshooting. Then post back here from a device connected to the R3 when you've done that and we'll attempt to connect.

I believe they are investigating some similar cases currently so yes I will send this to them, thanks for the logs

Thanks for your feedback - delete the downloaded firmware from your PC, then re-download it, then re-upgrade the router, close the browser tab and wait 4 minutes. Then access and perform a factory reset from the interface, then close the browser tab, wait 4 minutes then access and see if it is any better please.

Have you connected to this Polish server on the Geo-Filter? If so could you provide the ID for it please? It doesn't show on heatmap or the Geo-Filter?

Selecting a game would be for a PC, for a console that's not necessary - okay that's why it wasn't showing a server/game, once in a game you should see it properly. What are the speeds you pay for/achieve? Do you know if your connection allows for a lower ping than that? For example if you do a speedtest.net test what ping do you get to your closest server? Do you have IPv6?

Not sure I'm following with the factory reset? Are you referring to the switch or being unable to downgrade? Yes that's why it took so long to get it to this stage

You're saying forcing a UK server causes your games to get over 200 ping or are you talking about the ping in the xbox network settings? What apps on the phone as well aren't blocking? It won't be able to block every ad out there and if you look on Adblocker at the URLs that are appearing when you're seeing an ad you can then add it to the block list manually.

The XR1000 doesn't have a bridge mode, do you mean it's in AP mode? If so is your setup something like wall/modem > R3 > XR1000? If so then there is no need to prioritize the XR1000 specifically as any devices connected to it will appear as though they are directly connected to the R3 itself and so you can prioritize those specific devices.