Netduma Fraser

Please provide a screenshot of the full Geo-Filter page showing what you're seeing when playing after doing the above

Can you provide a screenshot of the full Geo-Filter page showing what you see when this happens please?

Okay so it's a port issue then, port forward the necessary ports for the game and it should work fine from now on

Hard to say if it's the modem then in that case - saturate the network with downloads and use Congestion Control to find the best percentages that stabilizes the plot and then monitor that and see if there are spikes

It you put your gaming device in the DMZ does it work?

That's totally fine, it's great that we can faciliate learning about networking to the point you're looking at it more in depth, however when it comes to promoting the use of other routers/software it's just not something we can have on the forum. You're welcome to all converse via PM and of course take it somewhere else like a Discord server

Glad to hear it and thanks for the report, we can look into that

Other than cloud updates which generally apply to all routers and so would cause issues on other routers which it hasn't, we haven't changed anything with the R1 for awhile. Did it happen immediately upon upgrading or recently? If you disable QoS fully does it work?

Could you try in an incognito window please and see if that works

No it won't cause any negative effects It'll block servers you denied once the connection to that server has been severed so wait a few minutes in the lobby after the game then re-search otherwise you run the risk of connecting to it again. Also there are many servers clustered in a singular location, you'll be denying a single server in that cluster, not the location. What do you see when trying to access?

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

Glad you're all having an open converstation about networking, that's great! If I could ask you to take the conversation elsewhere though, this is the Netduma support forum, so not the place to be promoting alternative routers

If you downgrade to pre DumaOS 4 do you get the same issue on that version?

Are you seeing anything blocked on the map when it happens?

https://support.netduma.com/docs/dumaos-3/

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

We are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team are working on. Those features can still work, it just may not be every time. In the meantime best to adjust Congestion Control manually in Ping Optimizer > Advanced. Game servers don't respond to traditional pings so we try to be clever in order to get a successful ping but it doesn't always work. It will then try to fall back to the trace method which won't give you the correct ping in most cases but hopefully somewhere near it, however this can also fail. Then because it's unable to determine the true ping it can't know what value it needs to apply with Steady Ping. What firmware version are you on currently?

What do you see when you try to access? When it happens while connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please. Does it show an error when trying to purchase?

I know you said Congestion Control was set to Never but that doesn't disable QoS, was it fully disabled from the menu ?

During the entire plot was the same amount of traffic being used the whole time with the same QoS percentages?

Are you able to access the interface when it disconnects? If so, could you grab the logs from the System Information page when it happens please?

Did you factory reset after? It's a big jump from the previous version so would highly suggest it

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode So ALL devices connected to the XR, none to the modem? What are the speeds you pay for/receive? Have you entered those speeds into the router? If you disable QoS fully do you get higher speeds? Is this over WiFi or ethernet?

I did ask the team and they did test the game and said it works with the Geo-Filter so it shouldn't be an issue enabled anyway. Could be a port issue, what is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

You're very welcome, thanks for the update!