Netduma Fraser

Go to the Device Manager Click your PC Click the Pencil in the panel that has opened on the right Click the 1st controller icon on the second row then click save Also you need to disable Geo-Latency to prevent servers being allowed outside your radius/zones

HybridVPN is a VPN client, yes like OpenVPN client. You're pasting the contents of the files into HybridVPN and the contents of that file dictates the server location - you would download this from your provider. You said the provider doesn't have a username/password for the VPN: Using '1' for the username & password may allow it to connect Otherwise, ask them what username/password to use

Good catch, I'm not sure why that has disappeared, likely a regression, I will check with the team. No it will just apply for that feature, a reboot will prompt a redownload of all the cloud files though. Being able to select the individual games you play on the Geo-Filter is great, however, the downside is that these services can become outdated quite quickly, especially with frequent game updates. As we're unable to update these services fast enough, this leads to that game service not working properly, i.e. not showing servers, not blocking properly etc. Changing the PC to a Games Console, be it an Xbox or PlayStation (I just say PlayStation for continuity, there is no real difference) allows the Geo-Filter to always work for that game as it won't become out of date (relies on ports which rarely change, rather than DPI). So I usually advise it when people are on PC and have Geo-Filter issues - 9/10 times that resolves it. I also advise it if they are on PC but it is working with their specific game more as a preventative, keeping them gaming for longer rather than coming back to ask for help again.

We may need to update the cloud for the game but it will still be prioritized the way you have it set

Will it let you access the NG settings directly at 192.168.1.1/adv_index.htm when it happens at all?

All your stats are good! I doubt IPv6 would give you much in the way of performance gains if you do have it but you can try to enable it and do an IPv6 test online to see if you have it

So is the issue then that you're unable to access from the WAN or do you also have the same issue from the LAN?

When it happens again and while connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

Keep us posted!

Your ISP would have told you usually if you're able to use it. The ISP modem/router may detail it. Most likely due to the Easter holidays - more people playing the game (especially because of the update) so there is more load on the game servers. More people online/at home also means more ISP congestion and so with those two combined this could account for increased ping and decreased game performance. It's unlikely given you've not changed anything why pings would suddenly rise.

Definitely looks like DHCP in your case: Give devices a reserved/static IP on the router Extend the DHCP lease time See if that helps after a reboot

Added

Does your internet provider give you an IPv6 address? If not then you can keep it disabled.

I suspect this is due to being connected to the VPN for extended periods of time, if you disconnect from the VPN when not in use does it continue to occur?

Added

No worries, let us know your questions and we'll be happy to help. There is also support.netduma.com you can look at as well as the help options on the router interface in some feature settings.

Added - let us know how you get on, I would suggest a factory reset after the upgrade has fully completed (wait at least 5 mins after upgrading and verify you can access the new interface first). If it still occurs start a new topic and we can help.

Your router auto-upgraded, you'll need to re-upgrade to the beta and then it will appear on the Geo-Filter: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ Alternatively follow these steps and it will work despite not being specifically selected: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client

If you prioritize the device running the program then all traffic from that device will be prioritized

The screenshot above doesn't show anything I asked for unfortunately. Changing the Device Type in this situation will allow you to filter correctly.

You would need to contact them to ask them for what username/password it is, from recollection you can use the number 1 as username and password. The destination is chosen by the file you download. HybridVPN on the router is a VPN client - a way to connect to VPN services. With it you can VPN certain devices and not others, VPN certain services and not others etc.

Okay thank you, what firmware version are you on currently? (You can see this as a number on the top right of the interface) Have you made any port forwarding rules/DMZ/static routes/disabled UPnP on the R3? What is the platform you're playing on and if it's a console are you receiving an open NAT?

It's most likely the cloud that we need to update - it may also be the router hasn't downloaded the latest cloud yet so just in case resync the cloud on SmartBOOST & Geo-Filter and check again. Steady Ping won't always be able to stabilize the ping, if that happens it won't have any affect on the ping but all the other features will still work the same to help your ping.

Disable Geo-Latency and Ping Assist if you've enabled it in the Geo-Filter settings. You also need to enable the Geo-Filter before you boot up the console/game otherwise it won't work correctly. If you're changing Geo-Filter settings while on the game you will need to restart the game for them to take affect.

I am quite confident this will be due to the Easter holidays - more people playing the game (especially because of the update) so there is more load on the game servers. More people online/at home also means more ISP congestion and so with those two combined this could account for increased ping and decreased game performance. It's unlikely given you've not changed anything why pings would suddenly rise.