Netduma Fraser

If you don't change the credentials and just leave them on the default admin / password are you able to continue? If so complete the wizard and then change the credentials from the main interface and see if it works please

If that's what works for you that's great, we'll continue improving

If you go to SmartBOOST > Menu > Stats for Nerds and click on the connections button for the gaming device when you're in a game you may see the IP there

Set Congestion Control download to 70% instead please and then see if you notice an improvement

Refresh the page, it should ask you for the credentials again and then you can enter the new ones and continue, does that work?

Okay still set the reserved IP instructions and try again

Can you provide a screenshot of your Congestion Control panel and SmartBOOST please?

I'm waiting for an update from the team and will get back to you Use 192.168.1.1 instead, does it work then?

Try 10.0.0.1 instead please

0.03 is fine, have you got them to disable the Static IP to see if it goes back to normal again?

Check the IP on the PC itself, then check the device you think it is on the Device Manager, make sure they match, if they don't find the match and re-name it. Then in Settings > DHCP > Add Rules > Select Device > Save, then reboot the router from the interface and see if it happens again please.

Try using 192.168.1.1 instead of routerlogin.net and see if it works please

So it says 1000Mbps link speed in both scenarios?

Have you made any Internet Rules or any rules specifically for their device? What traffic shows up when that is happening?

It shouldn't interfere no, I know there were issues in the past with them together but not heard anything recently

Added, you can download it from here: https://forum.netduma.com/topic/56638-new-r2-firmware-dumaos-40258/

We don't provide the IDs to the servers specifically, where are you measuring the packet loss exactly?

Are you connecting via ethernet or WiFi? Which URL are you using to access the interface dumaos or 192.168.77.1? Does it work better with the other URL? When does it seem to happen?

By cutting in and out do you mean it does reconnect itself without you doing anything? Could you provide the logs when it next happens please?

Does the speed test on the router itself show higher? Can you provide a screenshot of the Device Manager table view please?

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Where are you testing the speeds exactly? Do you have the Adblocker enabled on the R2?

Thank you, I'll pass it on You have to enable the Geo-Filter before you have even launched the game client, if you have the game client active in the system tray then shut that down fully, wait 2 minutes, enable the Geo-Filter then launch the client and then the game. Do not change Geo-Filter settings while playing but if you do then then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC and it should work then.

You can but of course with the VPN changes the game has made they're actively trying to prevent people from using them so that's probably why it didn't work correctly

I'll leave them a message and get back to you tomorrow with an answer

It's not anything on our side, the router downloads the latest cloud update and then uses that information, it's not an ever changing thing and you don't have a consistent connection to us that would cause issues should it be interrupted or if anything is changed. We'd also see a lot more reports of it if that was the case. If you force servers in a different area does it work as expected each time?