Netduma Fraser

That's good thank you, is that fiber modem a pure modem i.e. no WiFi? Put the XR1000 WAN IP (found on the System Information page) in the DMZ in your Deco router and also set that as static/reserved on the deco, then reboot the XR from the interface, wait 4 minutes then see if you get the same issue please

It's saying auth failed so it indicates the username/password are incorrect, double check or generate new credentails and try again

Added, it has been removed currently

I've justed responded to your email, let us know if you'd like to continue troubleshooting

As you know we don't provide any ETAs, I couldn't say at the moment if that would be included, ideally yes

Can't tell for certain but please set reserved IP addresses for your devices in Settings > DHCP, once you've done them all reboot from the interface, wait 4 minutes then monitor it

Does your connection support IPv6? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? So VPN enabled for the console but Geo-Filter disabled? How have you done the VPN rule exactly? Remove the 1.1.1.1 DNS anyway

I wouldn't suggest using 1.1.1.1 for DNS, remove that and try it again. You don't need to use the VPN & Geo-Filter to force a server, just the Geo-Filter would do. You're trying to filter encrypted traffic essentially so there is no guarantees there, that's why we don't suggest using a VPN when playing, that and the increased ping.

If HVPN shows you as connected then assuming you've done a rule for the device it'll be connected to the VPN. The game has made strides towards counteracting VPNs which is likely what you're seeing here, especially if the server you've chosen is far away

Yes that's correct, it won't cause any issues with QoS. Game servers don't respond to traditional pings so we try to be clever in order to get a successful ping but it doesn't always work. It will then try to fall back to the trace method which won't give you the correct ping in most cases but hopefully somewhere near it, however this can also fail.

It's just the test server being used, it won't always report as accurately but as you can see the router isn't limiting you so just go off speedtest.net

Are you upgrading via WiFi? If so just wait 5 minutes then attempt to connect again

When you did a factory reset did you restore the backup right after or have you done a factory reset without the backup and it still happened? It may be worth re-installing the firmware and see whether it is more stable after that.

No further update currently other than the one listed

Could you provide a diagram of your physical network setup? I think if I can understand that better I'll have a better idea about how we can improve the situation

Presumably this is due to how you've set up your network but you'd need to allow 'yourself' if it is in face you, not deny it as that's probably what is causing the issue

I honestly couldn't say, the Geo-Filter allows you to select the servers you want to play on that's all, it doesn't directly affect how in game mechanics like that are calculated

It's not really something we can advise on as it's not the purpose of the router

We don't have support for the game on the Geo-Filter currently, I'll ask the team to see if they can test it for compatibility

The ports will be the same regardless of the VPN type, it's probably the ports for the game which you can find on the game support site usually

I did reply in English, did it translate okay?

Okay thanks for trying, it may be to do with using the Xbox app, I will pass it onto the team and see if that can reproduce it. Just to double check: Are you using HybridVPN? Have you made port forwarding rules? Are you using the DMZ? Have you done a Traffic Controller rule for the device?

On the System Information page go to the Rapp panel, click the 3 lines option menu and change the retries to 5, reboot the router from the interface, wait 4 minutes then access and see if it loads please

Okay great, do keep us posted, fingers crossed!