R1 DumaOS Briefly Delayed

[antithesis]

We already paid $200.00 for the R1 and its supposed to get the DumaOS for free....So why spend another $300.00 just for the DumaOS?  That is really what your paying for is the DumaOS the specs you can find other routers with better specs for cheaper.  So in the end $500.00 for the NetDuma software and DumaOS is a bit crazy.  Unless you have money and enjoy paying for the same thing twice or 3 times.

 

I paid $300 AUD for the R1 in March of 2015. I paid a further $380 AUD for the XR500 in May of 2018. I'm happy with both purchases. I've replaced routers on roughly a 3 year basis for two decades, so it's nothing new...everything has an expiration date.

 

The R1 router itself was not impressive - it's a bland, small, beige brick and I would never have bought it for the hardware. I bought it for the software and to support the little guys with the big idea. The time I spent with the R1 for 3 years was worth the money, but the hardware is well and truly out of date and in desperate need of an upgrade.

 

I've wanted a new router for some time, but stuck with the "little box that could", in part due to brand loyalty and in part due to the promise of DumaOS and a couple of features that could further elevate Netduma's status as the leading gaming router software developer. I don't feel that loyalty has been repaid as DumaOS is still MIA on the R1 with no concrete sign that it will happen any time soon. But life goes on and the butthurt will fade over time.

 

Although I am disappointed with how DumaOS has been handled on the R1, I'm very happy that Netduma, a software company, has partnered with arguably the best gaming router hardware brand in the Nighthawk. There's no way that a small indie company could develop hardware in-house to compete with any of the big brands, so it makes perfect sense to focus on their core competency and build DumaOS as robustly as possible. Yes, there is better router hardware out there (not by much), but they can't do what DumaOS does at the same price point, so it's a happy medium that Netduma could never have achieved on their own.

 

Even if DumaOS hits the R1 (I'll assume in a cut-down form), the reality is you're running very basic, old hardware that is missing rudimentary features like 5Ghz wifi, a strong wifi signal, wireless ac, WPS, guest wifi, DMZ, port mapping, content filtering, DDNS, bridging, traffic monitoring, DLNA, basic NAS capabilities...the list goes on and on.

 

Focusing on software development while hand-balling the ridiculously expensive hardware and marketing side of things to Netgear is a fantastic match for Netduma and I applaud them for the move. I'm sure it was difficult to give up their independence and be perceived as selling out, but we're getting a far better product in return. I'd just like to see a better transition plan for R1 users to the XR500 (and beyond) because you will be left behind, sooner or later with a dated, crappy router chugging along on crippleware.

 

Long story short - DumaOS might drop on the R1 sooner or later, but my guess is it'll be DumaOS Lite. It won't do anything to address the weak aspects of the hardware, nor basic software features you'll find on every other router. Get over it and upgrade to the XR500. Your pockets will be a little lighter and you can still be pissed about a broken promise, but you'll be happier for it.

[Raikun]

I disagree. Just because a Mod leaves some posts up that put Netduma and its associates  in a unfavorable light, does not mean some people aren't being suspended for voicing opinions. I saw the forum rules and from what I'm seeing  these guidelines are being used as an excuse to silence those who are the most adamant about being led on about upgrades for R1 that never were fulfilled. I refer to them as broken promises. Regardless, I have seen more Mod abuse to those who post in these forums than the reverse.

 

 

I agree completely with you. Just coming back from a suspension myself, and I still strongly believe that buying a product entitles me to comment on it for better or for worse. And I don't see myself stopping, just because someone is too quick on the banhammer.

[Raikun]

 

Even if DumaOS hits the R1 (I'll assume in a cut-down form), the reality is you're running very basic, old hardware that is missing rudimentary features like 5Ghz wifi, a strong wifi signal, wireless ac, WPS, guest wifi, DMZ, port mapping, content filtering, DDNS, bridging, traffic monitoring, DLNA, basic NAS capabilities...the list goes on and on.

 

Focusing on software development while hand-balling the ridiculously expensive hardware and marketing side of things to Netgear is a fantastic match for Netduma and I applaud them for the move. I'm sure it was difficult to give up their independence and be perceived as selling out, but we're getting a far better product in return. I'd just like to see a better transition plan for R1 users to the XR500 (and beyond) because you will be left behind, sooner or later with a dated, crappy router chugging along on crippleware.

 

Long story short - DumaOS might drop on the R1 sooner or later, but my guess is it'll be DumaOS Lite. It won't do anything to address the weak aspects of the hardware, nor basic software features you'll find on every other router. Get over it and upgrade to the XR500. Your pockets will be a little lighter and you can still be pissed about a broken promise, but you'll be happier for it.

 

Putting my frustrations as a customer aside, I think this is right on the money. Even if they were to deliver DumaOS for the R1, its is painfully obvious the little guy might not be able to handle it. 

 

But if we figured it out, I still believe the decent thing would be to let us know that, and quit yanking us around with this silence.

[BIG__DOG]

I agree completely with you. Just coming back from a suspension myself, and I still strongly believe that buying a product entitles me to comment on it for better or for worse. And I don't see myself stopping, just because someone is too quick on the banhammer.

From looking at the log why you was suspended (YOU WERE NOT BANNED) by the mod who issued it was was nothing to do with you complaining about the R1 at all.

[ColonicBoom]

I agree completely with you. Just coming back from a suspension myself, and I still strongly believe that buying a product entitles me to comment on it for better or for worse. And I don't see myself stopping, just because someone is too quick on the banhammer.

 

You weren't suspended for your comments, you were suspended for spamming me. I gave you ample warning to stop doing it but you persisted.

 

You should read the comments on the previous page about discussing suspensions before posting again.

[dav581005]

I paid $300 AUD for the R1 in March of 2015. I paid a further $380 AUD for the XR500 in May of 2018. I'm happy with both purchases. I've replaced routers on roughly a 3 year basis for two decades, so it's nothing new...everything has an expiration date.

 

The R1 router itself was not impressive - it's a bland, small, beige brick and I would never have bought it for the hardware. I bought it for the software and to support the little guys with the big idea. The time I spent with the R1 for 3 years was worth the money, but the hardware is well and truly out of date and in desperate need of an upgrade.

 

I've wanted a new router for some time, but stuck with the "little box that could", in part due to brand loyalty and in part due to the promise of DumaOS and a couple of features that could further elevate Netduma's status as the leading gaming router software developer. I don't feel that loyalty has been repaid as DumaOS is still MIA on the R1 with no concrete sign that it will happen any time soon. But life goes on and the butthurt will fade over time.

 

Although I am disappointed with how DumaOS has been handled on the R1, I'm very happy that Netduma, a software company, has partnered with arguably the best gaming router hardware brand in the Nighthawk. There's no way that a small indie company could develop hardware in-house to compete with any of the big brands, so it makes perfect sense to focus on their core competency and build DumaOS as robustly as possible. Yes, there is better router hardware out there (not by much), but they can't do what DumaOS does at the same price point, so it's a happy medium that Netduma could never have achieved on their own.

 

Even if DumaOS hits the R1 (I'll assume in a cut-down form), the reality is you're running very basic, old hardware that is missing rudimentary features like 5Ghz wifi, a strong wifi signal, wireless ac, WPS, guest wifi, DMZ, port mapping, content filtering, DDNS, bridging, traffic monitoring, DLNA, basic NAS capabilities...the list goes on and on.

 

Focusing on software development while hand-balling the ridiculously expensive hardware and marketing side of things to Netgear is a fantastic match for Netduma and I applaud them for the move. I'm sure it was difficult to give up their independence and be perceived as selling out, but we're getting a far better product in return. I'd just like to see a better transition plan for R1 users to the XR500 (and beyond) because you will be left behind, sooner or later with a dated, crappy router chugging along on crippleware.

 

Long story short - DumaOS might drop on the R1 sooner or later, but my guess is it'll be DumaOS Lite. It won't do anything to address the weak aspects of the hardware, nor basic software features you'll find on every other router. Get over it and upgrade to the XR500. Your pockets will be a little lighter and you can still be pissed about a broken promise, but you'll be happier for it.

Everything you said makes sense except for the last bit about buying the xr500 this is exactly what netduma are wanting you to do. Personally I will never buy or recommend anything linked to netduma again if I buy another router it will probably be the r7800 which is basically the xr500 without Duma OS

[BIG__DOG]

Everything you said makes sense except for the last bit about buying the xr500 this is exactly what netduma are wanting you to do. Personally I will never buy or recommend anything linked to netduma again if I buy another router it will probably be the r7800 which is basically the xr500 without Duma OS

To be honest the netgear range of routers are crap with their stock firmware. The XR500 with dumaOS is brilliant. I have had 3 netgear routers and the last 1 was the R7000 which I returned within 24 hours of buying it as their user interface (genie) is garbage. the other 2 ran on their old interface but are ancient now!

 

If you do decide to buy another router and refuse to buy the XR500 (which would be a shame as dumaOS is superb) I wouldnt touch a netgear router as without dumaOS like I have said are crap  in my opinion!

[dav581005]

To be honest the netgear range of routers are crap with their stock firmware. The XR500 with dumaOS is brilliant. I have had 3 netgear routers and the last 1 was the R7000 which I returned within 24 hours of buying it as their user interface (genie) is garbage. the other 2 ran on their old interface but are ancient now!

 

If you do decide to buy another router and refuse to buy the XR500 (which would be a shame as dumaOS is superb) I wouldnt touch a netgear router as without dumaOS like I have said are crap in my opinion!

Thanks for that I will do more research before my next purchase but I cannot justify the price tag of the xr500 and 3/4 of that price is for Duma OS it's just ridiculous I can buy 2 copies of Windows 10 for that price all I see for that money is a nice easy to use gui and geofilter which is pretty much redundant nowadays anyway

[buddy love]

Glad your happy with DumaOS on your router. Too bad this company cant live up to its promises of releasing anything viable thats DumaOS related on the R1. I refuse to spend my money on anything Netduma related at this point. In fact I may sell my R1 altogether.

[BlindMeatShield]

I just called....to say......I love you

[antithesis]

Glad your happy with DumaOS on your router. Too bad this company cant live up to its promises of releasing anything viable thats DumaOS related on the R1. I refuse to spend my money on anything Netduma related at this point. In fact I may sell my R1 altogether.

 

That's a fair perspective and it's reasonable to feel that way. I've chosen to step back, look at things objectively and realise the XR500 is the far better product with the best of both worlds - vastly improved hardware and the software we were promised.

 

I've given up on the R1 and moved on, which is what Netduma would doubtless like us to do. I'm ok with that because the hardware upgrade is worth it for the features I get in return. I could buy any other router for those features, but then I wouldn't get DumaOS.

 

If DumaOS does hit the R1, I hope it meets expectations and I'll keep it tucked away in the closet for that reason. But I'm not prepared to wait any longer when there's a perfectly good upgrade already out there.

[Sal]

To the people who are saying buy the netgear, this was my plan I had decided to drop the R1 a while back. Then the devs changed my mind when they announced anti jitter and other features would be available exclusively to the R1. But even that seems like a lie, panic response to an angry fan base. It’s typical netduma at this point uncertain to say the least. This could all be over if they come out with an honest answer and make it clear where we stand with the R1 if they say it’s not happening then the wait is over I’d happily go out and buy the netgear. I’m not willing to spend £270 on a router which isn’t getting the features that were advertised 3 years ago. If the netgear gets exactly the same planned/promised updates I’d buy it tomorrow however from what we were told before this isn’t the case. We need more transparency and then people can make their minds up! This is one of this companies major shortcomings.

[RL317]

It's been seven weeks. Any news Netduma team?

[wils1337]

How long is a brief delay?
Can I have a 'small' sum of money? (kappa)

[RILLA au]

update please on the release time of the update

[Victor-Yout]

Since a few weeks should really be over now, i think it would be fair to get a new update now

[Guest Killhippie]

To be honest the netgear range of routers are crap with their stock firmware. The XR500 with dumaOS is brilliant. I have had 3 netgear routers and the last 1 was the R7000 which I returned within 24 hours of buying it as their user interface (genie) is garbage. the other 2 ran on their old interface but are ancient now!

 

If you do decide to buy another router and refuse to buy the XR500 (which would be a shame as dumaOS is superb) I wouldnt touch a netgear router as without dumaOS like I have said are crap  in my opinion!

The R7000 was a good router for its time, I agree on the GUI but its meant to be set and forget and it worked very well after some bad early firmware hiccups, that's the reason its still for sale!. If you tried third party firmware like Voxels or Ledge builds on say the R7800 there are some great options. Voxels is using the main Netgear GUI with lots of GPL and OpenSSL updates and tweaks, the R7800 runs great on that, as does the ledge builds. You don't have to stick with the tired interface, but even then the R7800 has been one of the best selling routers for a long time with better performance than the Asus ones, have a look over at SNB at the tests for its performance. https://www.smallnetbuilder.com/wireless/wireless-reviews/32958-netgear-r7800-nighthawk-x4s-smart-wifi-gaming-router-reviewed

 

 Sadly the XR500 is not as good wifi wise as the R7800, even with pretty much the same hardware, hopefully in time it will be with some driver updates. Netgear make good hardware, and for most the firmware does what it should, but Netgear are awful at updating GPL and OpenSSL code and the XR500 is lacking in that department too, its sad to see ten year old code in a router so new, I was hoping Netduma may have a hand in keeping GPL and OpenSSL packages up to date but that seems to not be the case.

 

 As I said R7800 with Qualcomm's Steamboost QoS and Voxels firmware is great, set forget and have great 5Ghz range and throughput. I do love my XR500 though and DumaOS I just wish the underlying firmware was updated properly and I hope we will at least get true stealth in the next update as Port 22 is still showing as closed in a port scan when it should invisible. Bugs I expect in new builds but it would be great if the Netduma team looked though the GPL and OpenSSL code and could give netgear a kick and request updates to things like miniupnd which is ten year old code and counting! At least Merlin and Asus working together got Asus firmware to better places.

[Hunnets]

 

Hi Duma Army,

 

We need to announce that the free upgrade of our new software, DumaOS, for the Netduma R1 will need to be briefly delayed due to unexpected requirement from our Legal Team. Our lawyers have advised that DumaOS on the R1 must be backwards compatible.

 

In other words, if you install DumaOS onto the R1 you should always have the option to reinstall the older R1 firmware if you prefer to go back. We had not designed the DumaOS integration with the R1 to allow for this as DumaOS is superior. But based on legal advice we now must redo the integration to allow for this. It should take, at absolute most, a few more weeks. Nothing more as we have everything else working.

 

We realise you have been waiting patiently for this upgrade and this last-minute delay is frustrating. Our entire development team is working flat out to get this last bit fixed as soon as possible as we really want you all on DumaOS.

 

For what it's worth, we're as frustrated as you are as we can't wait to start making lots of new R-Apps (features) for you all. 

 

We will get this last piece done as soon as possible and then it will be full steam ahead in delivering an explosion of new DumaOS features for you all.

 

Thank you for your continued support.

 

The ND Team

 

 

Hi Luke/Fraser, 

 

 

Hoping we could get an update on when the DumaOS update is planned or is there a way I can set up a notification on arrival?

 

 

Manually checking is tiresome. 

 

 

Cheers,

[AlsaibaiH]

 

 

Hi Luke/Fraser, 

 

 

Hoping we could get an update on when the DumaOS update is planned or is there a way I can set up a notification on arrival?

 

 

Manually checking is tiresome. 

 

 

Cheers,

 

Waiting for this one to be removed too.

 

Apparently its against code of conduct to ask for an update, their insecurity is going too far.

[ColonicBoom]

Waiting for this one to be removed too.

 

Apparently its against code of conduct to ask for an update, their insecurity is going too far.

 

No it isn't.

 

It's against the rules to spread false information though.

[nickmesa2005]

Any update, would be appreciated on the R1.  I like the company but keeping the majority of the customers in the dark about the elephant in the room is a bit tasteless.

 

If we are not getting the update it would be better said early, rather than stringing people along.

 

Thank you!

[Droid1977]

Ok. So a few is defined as :

"few

fyo͞o/Submit

determiner, adjective, & pronoun

1.

a small number of.

"may I ask a few questions?"

synonyms: a small number, a handful, one or two, a couple, two or three; not many, hardly any

"there weren't many biscuits, but we saved you a few" "

 

So with all respect, as asking as an owner of both an R1 as well as the 500 with the dumaos on it... At 7+ weeks now, even if it is a year off from now can we as a community please have an accurate time table to the release of the R1 update? I use both in my home, enjoy the profile feature on the R1 that the 500 is lacking, and in all honesty even though the R1 has hardware not even close to the 500 it honestly does a better job hands down on congestion control and bufferbloat handling. I would like to have the update as even with the newer router if I want to play lag free or close to it games in Fortnite, WW2, destiny, Halo, as well as others I am having to still run my R1 for just the 3 Xbox ones in my home. The update would at least help to take the bad taste out if my mouth for buying the 500 and still needing to use the R1 as I get a "B" sometimes a "C" when using the dumaos and an A+ when using the R1. I have true gigabit up and down fiber connection and legit at my lowest speed tests am around 950 up and down. I dumb this way down to about 30 up and down for my gaming on R1 which gives me an A+. To do this with the DumaOS this means everything 8n my house pretty much has to be there as even setting individually to the same level of speeds on the new router I only get a "B" at best. Don't know why such a difference as I have followed every faq and guide you have up so I have resigned to just go the 2 Duma points and realize it is what it is. With that in mind, I have paid good money for both devices and believe that if given a promise from the company that has not been met, and a timetable that has not been met then at the very least an update on when the update will be available is not just expected but required from your company. I am not trying to bash the company, I have been happy with the R1 for about 14 months and it has made a HUGE difference in not only my gaming experience but also my score. For that I am extremely grateful... But that does not excuse the lack of communication on broken timelines promised from you to us as a community. To put 8t in every day terms and perspective if you were a contractor and failed to deliver in the timeline you would update your clients... If you push back the time frame by "a few weeks at most" then you communicated that and would continue your contract. But 7 weeks after that push back and still no word... In my world, you would be fired, and probably sued for breach of contract... But in your world you fear no repercussions... I understand that, but feel as though as a company, you should show a level of integrity, responsibility to deliver as promised or communicate otherwise, and to have some level of ethical conduct when trying to win the trust of the gaming community... Which is what every member that had posted here is a member of... The very same gaming community that gave you as an up and coming small company a chance and have continued to try and support you even through the broken promises and timelines. How could any of us tell our friends, family, our community if fellow gamers to trust in your software if we don't feel we can trust in your company? Just a little food for thought and once again coming from an avid supporter of your company and software but still sorely disappointed in your ethical misconduct on promises you have made to all of us. Please provide a realistic timetable we can hold you to and advise us of any changes to the given timetable as they occur instead of just deciding to treat us like mushrooms... Kept in the dark and only fed...... Well you know the rest to that one I am sure. We will all be awaiting a timely response to the same question that has been asked numerous times from a representative of your company and even if the truth hurts we still expect you to give us the truth. Please advise.

[buddy love]

That's a fair perspective and it's reasonable to feel that way. I've chosen to step back, look at things objectively and realise the XR500 is the far better product with the best of both worlds - vastly improved hardware and the software we were promised.

 

I've given up on the R1 and moved on, which is what Netduma would doubtless like us to do. I'm ok with that because the hardware upgrade is worth it for the features I get in return. I could buy any other router for those features, but then I wouldn't get DumaOS.

 

Thanks for validating my feelings but I must conclude your decision to buy an xr500 was based on need and not so much objectivity , as I see it. By giving up on the R1 and buying an xr500,  you have become dismissive if anything,  concerning the  evaluation of the merits Netduma , as far as being truthful about what they say vs what they actually do. Thats the crux of the matter IMO.

[antithesis]

Thanks for validating my feelings but I must conclude your decision to buy an xr500 was based on need and not so much objectivity , as I see it. By giving up on the R1 and buying an xr500,  you have become dismissive if anything,  concerning the  evaluation of the merits Netduma , as far as being truthful about what they say vs what they actually do. Thats the crux of the matter IMO.

 

Again, I can't argue with you and I agree. I can stick to my principles and boycott the XR500, but I'm simply beyond caring at this point.

 

I saw a router that had what I wanted, which is not something the R1 can ever deliver. Fair upgrade for my dough, though it doesn't wash the bad taste out of my mouth.

 

If a competitor comes out with something that beats DumaOS, I'm far more likely to make the leap next time around - customer loyalty has gone out the window. No company should want to lose their brand evangelists.

[KzarofBacon]

No it isn't.

 

It's against the rules to spread false information though.

 

Apparently that isn't the case for the employees.