Netduma Liam

What does the message read? Are there any entries in the logs in System Information around the time you receive the error? If so, could you please provide the log so we can look into it?

OK cool, all good so far?

Great! Yeah do a factory reset after installation and let us know how you get on.

Yeah it's pretty much that, we're working on a tool internally that will notify us of this much quicker so you guys hopefully don't see the issue as often. What does your Geo-filter configuration look like currently? How many servers are included in your Radius?

OK sure, so with Geo-filter enabled, lookout for a blocked server/peer icon to appear when you connect to a game and then manually allow it, that should resolve the issue. When exactly does the CPU usage increase? Is this while you're gaming or during some other usage such as downloading something?

OK sure, let me know how you get on.

I've forwarded this to a dev to look into, I'm not entirely sure whether that's related or not. Were you able to reserve an IP for the R2 in the VM settings?

OK great, so if you are able to access the interface when the connection drops, you should be able to head over to System Information and grab a log from here by clicking the three-line menu in Logs. If however you're not able to access the interface, this may suggest that the router is rebooting during this time which is what has caused the disconnection, unfortunately you won't then be able to grab a useful log file as this is cleared when power is lost. It may also be worth accessing the VM hub and reserving an IP for the R2 so we can rule out the idea that the connection is dropping while the R2 renews DHCP lease with the VM hub.

Welcome to the forum! Sorry to hear you've been experiencing this problem. We are working on this issue dilligently and have developed new internal tools to help us log more information when the issue occurs as well as troubleshoot the root cause of the issue further. Unfortunately it's just a very complex issue that can be difficult to replicate. Are you able to access the dumaOS interface when you experience a disconnection? Does the connection restore itself or do you need to manually reboot the router to get it back up?

OK so to be clear you're having trouble with your NAT type in-game? If you disable filtering mode in Geo-filter temporarily and search for a game, do you still have the same issues? Have you reserved the IP for the R1 in the modem's settings? If not, it's possible this will have changed so it's worth checking what the WAN IP is listed as in DumaOS System information, then compare it against the IP that's in the modem's DMZ.

OK thank you, are you seeing the same issue with all ovpn files from Nord? Could you perhaps try a different one and see if you're getting the same issue?

Are you able to access the ONT's interface? If so, reserve an IP for the R2 and put this IP in the DMZ. Then reboot the R2 and see if the disconnections continue.

Nothing new as yet I'm afraid, it's still on our roadmap but I don't have an ETA for it.

Does Hybrid VPN show as being connected? Could you please double check that the password you're entering for your NordVPN account is correct?

Ah I see - thanks. Unforuantely, that feature is no longer implemented in DumaOS as not many games use peer-to-peer matchmaking anymore. The 'Choose manually' option essentially lets DumaOS work out what game you're playing so you don't need to change the profile everytime you switch games. You should see it as another option when you're prompted to select which game you're playing.

No problem @OzQuant, thanks for feeding back! I know what you mean with the scrolling in Geo-filter, we're working to optimise that! Where is this bar chart you're referring to, in Geo-filter? You should see the current network statistics of the peer/server you're connected to in Geo-filter. You can use the Destiny(PC) feature for Xbox, though it's probably much easier to just select 'Choose manually' and let is identify the game traffic itself!

OK so you're connected directly to an ONT? What router did you have before the R2? If you connect this back to the ONT then connect the R2 to the old router, does the R2 still disconnect?

Thanks for confirming, have you experienced another disconnect after changing the lease time as I mentioned above? Are all devices disconnecting or is this limited to Wi-Fi devices?

Welcome to the forum! Sorry to hear this, are you still able to access the DumaOS interface when the disconnections occur? Could you please go to Network Settings -> LAN -> DHCP and set the Lease time to 168 hours, then reboot the R2 from the three-dot menu in the top right?

We have everything we need from you now thanks, we're just waiting on an additional step required internally for us to access your R1. Once this is done we'll let you know what we've found or if we need anything else!

Es probable que sea solo un servidor que se ha clasificado incorrectamente como un par. Cuando vea un servidor con un círculo blanco sólido a su alrededor, puede ser que sea un servidor de autenticación, por lo tanto, no desaparezco. Estos no afectan tu experiencia en el juego, así que no te preocupes demasiado por ellos.

No problem at all! I've made the team aware from your suggestion in the other thread so we'll look into that!

A ping assist server is a server that is outside of your radius but has not been blocked because the ping it offers is below your ping assist value set in the bottom right of the Geo-filter map. You can see the icon for these in the legend on Geo-filter.

Thanks for the suggestions, I'll pass them over to Lew!

Gracias por agregar más detalles. Entonces, si aparecen íconos bloqueados, sugeriría hacer clic en ellos y permitirlos manualmente, esto debería evitar que pierda la conexión con ellos cuando busque un juego.