Netduma Liam

Sorry to hear this, I've responded to you in the other topic you commented on. If you wanted to return the R2, email us over at [email protected].

Hey, we've just upgraded your unit from the backend to another hotfix firmware. It will require you to run through the initial setup again, could you please let us know if you still have issues after this?

Are/were you able to connect to the interface when it's down? If so, could you grab a log file from System Information and send it over?

Could you please create a new topic for your issue so we can help you there.

Awesome! Thanks for letting us know

I've sent you a PM

OK sure, that's what I would suggest as the next troubleshooting step too, let us know how you get on!

Welcome to the forum! Yeah it's back on Google Play Store, it never went anywhere on iOS.

OK, looks to me like you've got CG-NAT there, if you check out the bottom of the guide Fraser sent you, I'd suggest contacting your ISP to see if they can opt you out of this.

OK great no worries, I think I've responded to your offline message this morning so let us know if you need anything else!

Could you please take the AT&T out of passthrough mode and instead put the R1 WAN IP in the AT&T DMZ. Then make sure the WAN IP for the R1 is reserved from the AT&T interface so it won't change again in future. You may need to reboot the R1 after making these changes for your NAT type to then appear open.

OK, that will be the reason then. QoS is limiting your speed in order to ensure priority devices get enough bandwidth, you can set this to Auto-enable if you want to have your full bandwidth when not gaming.

Cool, sound good, I see no reason why it wouldn't work. There's still a modem, the only thing that's different is what happens upstream of the modem. Unless there's some proprietary Elon tech between modem and router, though I don't think that's the case.

Adblocker relies on some of the features of QoS for inspecting traffic, in theory it shouldn't be too difficult to have Adblocker work independently of QoS so that's something we aim to do in future.

Hopefully someone does, I'm interested to hear more about it too!

Can you both please go to the three-line menu in Ping Heatmap and hit Resync Cloud, it should be fine for you then.

Thanks for the feedback, glad you're enjoying it!

I've responded to your other post, I'll leave this open for now in case any members of the community want to chip in.

As mentioned above, it's not the intended purpose of DumaOS and it's not something we've tested. Unfortunately you're not going to find the answer you're looking for on our forum. We'd suggest setting a radius in Geo-filter around your local country and ensure you're always getting connected to the lowest ping servers possible, that's how you'll get the best performance in game. Check out this guide for a detailed setup for Geo-filter: http://support.netduma.com/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-filter

There will be yes, though I don't have an ETA I can share unfortunately!

That's really odd, I don't see how that could possibly affect this but I'll certainly be testing it out. As a test, could you switch to device mode and put the slider for the device you're playing on up to 100% and hit 'Update Distribution'. After this check if you're still getting consistent games.

OK sure, thanks for the feedback! You too.

What game are you playing where you're not seeing anything? Could you send a screenshot of what you see in Geo-filter when you're actively playing a game?

We're still planning on releasing a fix to this in the next firmware, apologies that it's still not working for you!

Good work! So now you're running .10 after a factory reset, correct? Realistically, you should be able to update the firmware using the GUI like all other users can, if your troubleshooting does not enable you to do this, I'd still suggest pursuing the RMA route as Newfie mentioned.