Netduma Liam

Welcome to the forum! Could you please go to Network Settings -> WAN and enable Remote access to tech support? Perhaps we can do the upgrade remotely for you.

Hey, thanks for trying this. Could you please send over an email to [email protected] with your original order number and a link to this topic? In case the developers can not fix this remotely, we may have to sort out a replacement for you.

Thanks for letting us know, could you please disconnect the power cord from the R2 for ten minutes, then after that please reconnect it and see if DumaOS was able to load properly?

Next time you notice this happen, can you please try setting your DNS manually in Windows. Just use 1.1.1.1 or 8.8.8.8. After that, see if you get internet access again.

Is that while you're actively playing a game? That server on the map is just an authentication server, you'd probably see this while you're on the menu screens/occasionally when you're in-game. If you're actively playing a game, we should be seeing another icon for the server you're playing on.

Not to get you all too excited, we're just assembling a small group of XR users to test out the latest firmware once it's ready. If you can send me a DM to let me know if you're interested, we'll note your name down and let you know if/when we've added you to the group.

@Dialatech @ryekye @Stilts29 @dv_boy @DMaR I've sent you all a DM.

En plus de ce qui précède, pourriez-vous également préciser la version du micrologiciel que vous utilisez actuellement sur le R2 ? Est-ce 3.2.453 ? Avez-vous réinitialisé les paramètres d'usine après la mise à niveau vers ce firmware ?

Are you on the .166 firmware? Could you please try disabling IPv6 from the LAN and WAN settings and see if you still experience the disconnections?

If you only want to use it for Geo-filter, you can simply connect it to the switch port in the room, then connect the Xbox to the R2. You shouldn't need to setup and IP passthrough/DMZ/Port Forwarding, UPnP on the R2 should handle it fine. If you do have any issues with NAT, let us know and we can help you resolve that too.

It may be that the port is limited to 100mbps if the switching it for a known good cable didn't work. One last thing: Could you try disconnecting the WAN cable, then factory reset. Then after 5 or so minutes, set it up again. When it says it couldn't detect a connection (because there's no WAN cable connected) click WAN setup and skip past this. Once you're on the dashboard, plug the WAN cable in again and watch Device Manager. Does it still show 100mbps?

How do you currently have QoS setup? Have you experimented with settings the sliders down a bit lower in Congestion Control? Are ALL devices on your network connected to your XR?

Thanks, we'll make sure they get an update done today. Resycn cloud later on today and you should see servers again.

Can you search for a game and send a screenshot of what you're seeing when you get into a game? Hopefully we should be seeing an icon on the map and some information in Auto-ping

That's interesting, can you send over a screenshot of how you have Geo-filter setup? Is it setup over your actual physical location or somewhere else?

OK so both the XR1000 and R2 connect to the livebox? Presumably all other devices are connected to the XR while you're testing the R2? In that case, the XR ping starts lower because QoS has control of all devices. Whereas with the R2, it's traffic is getting mixed up with the traffic coming from the XR side of the network, meaning the R2s QoS can do anything about it. Apologies if I've misunderstood your configuration at all.

The ping is likely due to the speedtest server in use, yes. When you set QoS to 70%, what mode was Congestion Control set to? If you run a speedtest through speedtest.net, what results do you get? If the ping is high to the speedtest server, it's likely that the speeds will also be reduced.

With every different cable you tried, did the Internet port still show at 100Mbps in Device Manager? For example, if you swap the cable that's currently in port 3, and use that as the cable between the modem and the R2, do you still get the same issue?

Interesting, OK thank you. I'm afraid I don't know what more we can look at until we can get you a new firmware to test. We're currently testing a release candidate for the XR500, so hopefully we should soon be able to get that released finally. Apologies for the inconvenience!

Welcome to the forum! What firmware version are you currently running on the R2? If you haven't already, I'd suggest making sure you're upgraded to the latest firmware found at the link below. I'd also suggest factory resetting after installing it.

Interesting, can you export a log and send it over to us so we can take a look?

Yes you can do that, connect the R2 to the modem, but don't put it in the DMZ. Then connect your console to the R2 and you can use Geo-filter. You'll also need to connect a PC/Laptop/Mobile device to the R2 to administer changes to Geo-filter.

Grazie per avercelo fatto sapere, lo passerò al team!

That's really odd. Perhaps if the above firmware linked doesn't help, you could try reaching out to NETGEAR support directly at support.netgear.com and see if they're able to find out why it's not starting up DumaOS properly.

C'est bien, le conseil reste le même. Essayez ce qui précède et faites-nous savoir si vous rencontrez des problèmes !