Netduma Liam

Welcome to the forum! I've responded to your email earlier today. To be totally clear, it's not a case of us not wanting to process a replacement, we just need to confirm that it's not something we can resolve through configuration changes. For a similar reason, It's also not always guaranteed that a replacement will be a solution, hence why we can seem apprehensive to do so.

Unfortunately I think this is present on both original release and beta firmware. I remember you saying you also have issues with the BT IGMP IPTV so I'll chase this up internally to see where we are with both of these issues.

The XR500 is capable of over 2.4gbps over Wi-Fi, but it still uses gigabit ethernet ports. The R2 is also limited to gigabit over wired and wireless.

I'm afraid not, 1000mbps is the maximum the ethernet ports on the R1 can do, this isn't something that can be increased through a software update.

Welcome to the forum! That should be fixed now, if not then please re-sync cloud from the three-line menu.

Sorry about that, we're pushing an update today that should resolve that.

Apologies this issue has taken so long to resolve, I'll follow up with the team now and see where we are with it. Last I heard we were able to replicate it but unforunately it's quite a complicated issue to resolve.

Do you have Share excess enabled in the Bandwidth Allocation Menu? Also, do you have any custom distribution configured in Bandwidth Allocation or is it just equally distributed?

We're working on it! Unfortunately as these are changes server-side it's hard for us to work around, we're currently testing but I don't yet have an ETA for a fix.

Go to QoS -> Traffic Prioritisation -> Add device -> Select your iPhone and then 'Advanced' and use the below config: Source: 1-65535 Dest: 1-65535 Service: TCP&UDP Let us know if this solves the problem and we can then consider what a more elegant solution might be.

Could you add a rule to Traffic Prioritisation for the iPhone and see if this helps?

Is this issue just limited to the iPhone or are all devices getting this? With QoS on and Adblocker off, do you get the same problem?

@BERNARDINO DE AGUAS That's something we can solve through a cloud update, we'll hopefully be able to push that today.

Fortnite has a lot of servers and with our current systems they can frequently get bundled together like this. Our new tool should do a much better job of geo-locating these. Thanks! I'll pass this on.

That's interesting, we'll give that a test and see if we can replicate this. Are you testing the channel widths with QoS fully disabled? Not that this should make a difference, but just to rule it out.

Unfortunately not, it's a complicated problem that's occurred as a result of changes on Bungie's end, so it's hard for us to work out how we might be able to get around it.

Hey Testers, We've got a new R1 beta firmware for you guys to dig in to! https://www.dropbox.com/s/8z4kcynmo3glplp/DumaOS-R1-3.0.207.sig?dl=0 We'd suggest a factory reset after the upgrade to ensure you're starting from a clean slate, let us know how you get on! Change log: Fixed issues with Adblocker and Connection Benchmark Fixed issues where the GUI doesn't load properly Fixed issues with Wi-Fi backend Fixed other issues with Network settings Added stability improvements to QoS Fixed Device Manager crashing issue

@CordeiroMarcos No problem at all! Are you seeing the same speeds if you run a third party speedtest, such as speedtest.net? Or is it just Connection Benchmark that's showing these speeds? I've responded to you question about the Warzone servers in your other post! Essentially, you will be able to see the Warzone servers again once we've pushed a cloud update, this should be early next week. Sorry for the inconvenience!

Welcome to the forum! That's odd, you should've received an EU power adapter with your order. Sorry about that, feel free to send an email over to [email protected] with your order number and we'll send one out to you!

Awesome, thank you, I'll let the team know!

Thank you! What game is this for?

Hey @B VR, I've just responded to your email with the requested details about the returns process. Thanks again for you perseverance throughout troubleshooting.

@Martin D I get why that's frustrating, we're working diligently to have it fixed ASAP. If you'd like to enquire about returning your R2 for a refund, you can email [email protected] and we'll look into this for you.

When you join the voice channel, watch the Geo-filter map for a blocked server to appear, then manually allow that server and you should be good to go.

Thanks for the suggestion! This is something we are actually looking into the possibility of!