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Everything posted by Netduma Liam
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Ping Heatmap suggestion/issue thread
Netduma Liam replied to Netduma Alex's topic in Netduma R2 Support
Where abouts are you located? What indicates that it's being located in Europe? -
Bricked XR500 AFTER firmware upgrade
Netduma Liam replied to MangaGurl's topic in NETGEAR Nighthawk Support (XR range)
Well done! It's very odd that only .56 will stick though. Did you factory reset between installing .56 and trying to upgrade again? If not I'd certainly suggest this as it means you can then start from a clean slate before the next upgrade.- 35 replies
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- firmware upgrade bricked router
- bricked xr500
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(and 1 more)
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Bricked XR500 AFTER firmware upgrade
Netduma Liam replied to MangaGurl's topic in NETGEAR Nighthawk Support (XR range)
Could you perhaps try using Windows TFTP instead? https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP- 35 replies
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- firmware upgrade bricked router
- bricked xr500
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(and 1 more)
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Oh awesome, thanks for letting us know and thanks to @e38BimmerFN for the great suggestion.
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Good response from @e38BimmerFN, let us know and we can assist further! Do you still have remote support enabled? I'll need to chase up the dev again as they were so busy last time we requested it. I understand it's been some time since you reported this so I'll request it's looked at on a priority.
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There's isn't yet I'm afraid, I'll put it on the roadmap to make sure it hasn't been forgotten though.
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Welcome R2 owners! We want your feedback!
Netduma Liam replied to Netduma Alex's topic in Netduma R2 Support
This is something we've been pondering ourselves and we've been exploring some of these ideas somewhat recently. Geo-filter and Ping Heatmap have a close relationship and this is certainly something we want to take advantage of in upcoming firmware. While there's nothing concrete yet, I can say that we are planning on making some big changes to the two in terms of usability and functionality. -
I can't confirm for sure, but I know we're working on bug fixes and general improvements to the functioning of Rapps currently.
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OK, seems like a random one-off then. Let us know if you have any further issues.
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Thanks for reporting this, has the error re-occured since rebooting? It's likely a tiny error and DumaOS just got caught up on itself, it shouldn't happen again but if it does please do get back to us!
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I've chased up the dev but he's not in today so I won't know for certain whether he's been able to take a look or not, we'll let you know when he's responded.
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What does the message read? Are there any entries in the logs in System Information around the time you receive the error? If so, could you please provide the log so we can look into it?
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OK cool, all good so far?
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Great! Yeah do a factory reset after installation and let us know how you get on.
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OK sure, so with Geo-filter enabled, lookout for a blocked server/peer icon to appear when you connect to a game and then manually allow it, that should resolve the issue. When exactly does the CPU usage increase? Is this while you're gaming or during some other usage such as downloading something?
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OK sure, let me know how you get on.
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I've forwarded this to a dev to look into, I'm not entirely sure whether that's related or not. Were you able to reserve an IP for the R2 in the VM settings?
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OK great, so if you are able to access the interface when the connection drops, you should be able to head over to System Information and grab a log from here by clicking the three-line menu in Logs. If however you're not able to access the interface, this may suggest that the router is rebooting during this time which is what has caused the disconnection, unfortunately you won't then be able to grab a useful log file as this is cleared when power is lost. It may also be worth accessing the VM hub and reserving an IP for the R2 so we can rule out the idea that the connection is dropping while the R2 renews DHCP lease with the VM hub.
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Welcome to the forum! Sorry to hear you've been experiencing this problem. We are working on this issue dilligently and have developed new internal tools to help us log more information when the issue occurs as well as troubleshoot the root cause of the issue further. Unfortunately it's just a very complex issue that can be difficult to replicate. Are you able to access the dumaOS interface when you experience a disconnection? Does the connection restore itself or do you need to manually reboot the router to get it back up?
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OK so to be clear you're having trouble with your NAT type in-game? If you disable filtering mode in Geo-filter temporarily and search for a game, do you still have the same issues? Have you reserved the IP for the R1 in the modem's settings? If not, it's possible this will have changed so it's worth checking what the WAN IP is listed as in DumaOS System information, then compare it against the IP that's in the modem's DMZ.
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OK thank you, are you seeing the same issue with all ovpn files from Nord? Could you perhaps try a different one and see if you're getting the same issue?
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Are you able to access the ONT's interface? If so, reserve an IP for the R2 and put this IP in the DMZ. Then reboot the R2 and see if the disconnections continue.
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Does Hybrid VPN show as being connected? Could you please double check that the password you're entering for your NordVPN account is correct?
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Ah I see - thanks. Unforuantely, that feature is no longer implemented in DumaOS as not many games use peer-to-peer matchmaking anymore. The 'Choose manually' option essentially lets DumaOS work out what game you're playing so you don't need to change the profile everytime you switch games. You should see it as another option when you're prompted to select which game you're playing.
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No problem @OzQuant, thanks for feeding back! I know what you mean with the scrolling in Geo-filter, we're working to optimise that! Where is this bar chart you're referring to, in Geo-filter? You should see the current network statistics of the peer/server you're connected to in Geo-filter. You can use the Destiny(PC) feature for Xbox, though it's probably much easier to just select 'Choose manually' and let is identify the game traffic itself!
