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Netduma Fraser

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Everything posted by Netduma Fraser

  1. Netduma Fraser
    Great thank you, did whitelisting allow it to work correctly?
  2. Netduma Fraser
    Thanks for letting us know, we'll check the remote logs and see if we can spot the issue.
  3. Netduma Fraser
    I'll check in with Liam and he should be able to get a dev to take a look on Tuesday
  4. Netduma Fraser
    Thank you for the detailed information, usually if the spikes aren't shown on the Geo-Filter but they are in game then it indicates something server side but as you're not getting it direct to the modem it would suggest otherwise. Do let us know the results of your new tests, in the meantime I've sent you a PM so please try that as well.
  5. Netduma Fraser
    To identify where the issue may lie more, can you enable the Geo-Filter and ping the server there, then when you notice the ping spike in game look at the Geo-Filter, does the ping spike there as well?
  6. Netduma Fraser
    You need to enter the speeds you expect in Bandwidth settings otherwise QoS will not be as effective, then you can set it to Always and experiment with percentages to see what brings Ping Under Load closer to the Ping Test. Is there any reason you're not using the Geo-Filter? It's a big feature to help you get the lowest ping possible. I would also revert the DNS back, altering DNS is unlikely to have any positive effect.
  7. Netduma Fraser
    It would be tomorrow now so quite possibly when you're asleep, you don't need to be around for us to do so as long as remote support is enabled prior to that. We can do that yes.
  8. Netduma Fraser
    We believe we have fixed this issue in the next firmware but for the moment set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects.
  9. Netduma Fraser
    Click reset at the bottom there
  10. Netduma Fraser
    Reset bandwidth allocation, gaming uses less than 1Mbps in most cases so 90% is unneeded, then drop 10% on CC retest, see what the ping is like, you want to get it as close to the Ping Test results as possible. So change percentage, test, change, test etc
  11. Netduma Fraser
    Ah, I remember. If you don't reply to the topic after a suggestion we don't know whether you're still having issues or not, if you reply there then we can continue troubleshooting
  12. Netduma Fraser
    It has been awhile since new firmware has been available, shouldn't be much longer before another version is released. Apart from the UPnP issue which is more visual there hasn't been many recurring themes from what I can see. If you're having an issue please make a topic and we'll be happy to help.
  13. Netduma Fraser
    Can you provide a screenshot of the QoS page as you have it set currently please?
  14. Netduma Fraser
    Okay might be fixed in a non released version then as I know it has been fixed, in the meantime I would advise you look up the channel/WiFi requirements for the US and choose a region that has those same requirements
  15. Netduma Fraser
    What firmware version are you on currently? I believe this was fixed in the latest .394
  16. Netduma Fraser
    Can you provide a screenshot of a completed Benchmark test please and a screenshot of the QoS page as you have it set currently
  17. Netduma Fraser
    They are support forums so you will only see people having issues so that can give a false sense that there are only issues but there are many people not posting because they don't have said issues
  18. Netduma Fraser
    That is all that is needed thank you, Liam will have to connect on Tuesday now, no need to do anything on your side or be by the router
  19. Netduma Fraser
    Now you have access again, try this again: While connected via ethernet, disable WiFi entirely, reboot the router from the interface, wait 2 minutes, access, enable WiFi, change the channel, apply, reboot from the interface, wait 2 minutes then see if it's more stable from then on. Also, set reserved IPs for all devices between .2 - .99 and then reboot from the interface and wait 2 minutes
  20. Netduma Fraser
    If you're trying to do solo games in Destiny then it won't work and that isn't the purpose of the Geo-Filter. Battlefield it somewhat works but due to their matchmaking design the Geo-Filter doesn't historically work well with many of the BF games. We haven't specifically tested Warframe so I couldn't comment on that one. Can you provide a screenshot of your Geo-Filter page please?
  21. Netduma Fraser
    Hey, welcome to the forum! We haven't specifically tested the game as far as I'm aware but it should work so yes in theory you would be able to force that server. Yes you can enable/disable the Geo-Filter very easily.
  22. Netduma Fraser
    No updates available currently, we'll let people know when its released
  23. Netduma Fraser
    No there isn't, they have actively put measures in place to counteract Geo-Filtering - more so people exploiting the way to do this with the game files and we're a byproduct of those measures as well.
  24. Netduma Fraser
    Great to hear that! So Traffic Prioritization supersedes Congestion Control/Bandwidth Allocation so if you've made a custom rule that includes the ports they use for the speed test (which it sounds like you may have done) then that is why it seemingly won't adhere to the percentage set. By default the console/game will be prioritized by DumaOS Classified Games so you could just enable that or add with the console service or add ports if you want but not using port 80/443. Then allocation will work as well!
  25. Netduma Fraser
    Thanks for the information, the only other thing that could be affecting it would be if you've made a custom Traffic Prioritization rule for the console, have you done that?
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