Netduma Fraser

Benchmark uses the Google servers for the ping tests so firstly I'd run a PingPlotter to a different site such as a local news site and see if that big spike happens there as well or if its just to Google. If it's just to Google then you could ignore it and use the new site to test for the best QoS settings. Follow this guide while saturating the connection with downloads, streams etc and see what percentage lowers PingPlotter the most. http://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping

Reboot the modem, wait 2 minutes, then reboot the R2, wait 2 minutes and you should get a connection

Did you wait a few minutes after the reset before trying to access?

Now that it is all upgraded I would suggest you do the factory reset from the interface, a lot has changed between versions and it prevents old low level code causing issues. Ideally if you could get her phone to connect to the R2 that would make the QoS more effective - you could disable the WiFi on the ISP router to prevent devices auto connecting to it.

You may need to re-enable the VPN. Have you setup QoS or the Geo-Filter at all? If not you will need to do that to reduce your latency. Did you do the factory reset after the upgrade was successful? We don't do remote support that way for normal setup, only if there is an issue a dev has to look into. Also are ALL devices connected to the router?

Both. Using a VPN does not decrease latency at all, if anything it would increase it. Woops my mistake, sorry! If you were connected to WiFi while doing the upgrade it would have disconnected you from the WiFi and you would have to reconnect. Reconnect then refresh the page and it should have completed.

Once you've upgraded and factory reset and setup we can get your speed sorted, make sure to set your speeds in bandwidth settings in the Congestion Control panel. However, using the VPN and applying it to a whole device will drop the speeds to about 10Mbps which is still plenty for gaming.

I think the next step should be upgrading to the latest firmware, you can download it from here: https://forum.netduma.com/topic/38047-new-r2-firmware-30394/ once downloaded click the 3 dots icon top left of the interface and upgrade from there. Once uploaded allow 5 minutes for it to upgrade, then access the interface and factory reset from the same 3 dots menu, wait 2 minutes, connect and complete the wizard. Then you're good to go, follow the tours that appear to setup and enjoy!

You could try that yes, once you've taken the ISP router out of bridge mode, reboot it, wait 2 minutes, then reboot the R2, wait 2 minutes and then try accessing

Hey, welcome to the forum! We need to update the configs we have on file so you'll need to obtain the config files from them directly and then set it up with the Advanced Setup on HybridVPN and then it should work

Connect the PC via ethernet to one of the R2 LAN ports then try the interface again and see if you can complete it please

Glad it's working now, it's quite a good firmware so should be more stable from now on, keep us posted!

Thanks for the extra info - have you tried different web browsers and devices to see if any have access? Did you upgrade the R2 firmware at all? If so then to what version? If it's not accepting the default credentials it suggests it's not been reset properly or perhaps an incorrect firmware. Unplug the router from power for 10 minutes, plug in, wait 2 minutes then, hold reset for 30 seconds, release, wait 2 minutes and attempt access.

Hey, welcome to the forum! When did this first start to occur? Does it work on another browser or device?

I responded to your topic but it's not something specifically within our control

It wouldn't be until January some time really now due to the holidays

We are well aware of the issue, we're working on new firmware currently and we'll definitely catch it if it occurs during testing this time. Merry Christmas!

¡Hola bienvenido al foro! Sí, puede encontrarlo aquí, incluido en el firmware más reciente para el R1. http://support.netduma.com/en/support/solutions/articles/16000091217-latest-firmwares

Thanks, you too, happy holidays!

Brilliant, thanks a lot, I'll pass that onto the mobile dev to review when they're back from the holidays

Save the file then upload it to the post here please. It's a good suggestion, I'll pass it onto the team!

Are you prompted to get the logs? If so that would be helpful to pass onto us. Is it a specific setting that seems to cause it? Thanks for the suggestion, will pass it on!

It is generally recommended yes. You'll need to use the config files manually instead of basic for the moment and then it should work.

Try Linux or DD-WRT Version 2, then download the file for the server you want, open it in a notepad then start the setup on HybridVPN but choose advanced instead of basic and input it into the configuration box

I'm referring to the VPN configs you're using, there are several, which did you use? https://support.purevpn.com/openvpn-files