Netduma Fraser

Can you provide the config (minus keys) you obtained from Surfshark and the config you're currently trying to use (minus keys) please?

Did you change it to match the template I provided above?

As the router has been factory reset you won't get internet through it until the Setup Wizard has been completed so if you do get internet through it that indicates it's not working as it's acting like a switch. When did the issues first start, after rebooting, resetting, changing settings etc?

Given it is working for some websites/services I suspect that others have blocked the VPN IPs and that is why you cannot access the services. Use another server and you'll have a new IP and that may work, otherwise it might be best to try another provider.

Could you disable Adblocker please and see if the other sites load? That's the only thing that could be blocking website specifically

Okay interesting, on the VPN Setup panel click the icon and you should see options for DNS, for IPv4, enter your VPN DNS in there: 162.252.172.57 149.154.159.92 then apply, and see whether everything then works please.

Thanks for that, so just to clarify, you can check online that your IP address has changed, so Google/IP check website works but no other sites?

Can you provide a screenshot of the VPN page please with how you have it set when they don't have internet?

No internet on all devices or just that device? Do you get internet back if you disable the VPN?

Doesn't work in what way, doesn't change your IP? How have you added your device to the VPN?

I think in this situation it's the case of trying quite a few resets until it does come back, we have seen it a few times where it works, unfortunately there isn't really anything else troubleshooting wise that we can suggest. Could you try it 5 times in the same way as you have been doing and let us know if it worked and we can go from there?

Try this instead please and see if it works : [Interface] Address= 10.14.0.2 PrivateKey= replace with your key ListenPort =51820 dns = 162.252.172.57,149.154.159.92 [Peer] PublicKey= replace with your key AllowedIPs =0.0.0.0/0 Endpoint = it-rom.prod.surfshark.com:51820

Set a static IP on the PC with the following details IP address: 192.168.77.100 Subnet Mask: 255.255.255.0 Default gateway: 192.168.77.1 If you're not sure how to do this, you can check this guide: https://kb.netgear.com/27476/How-do-I-set-a-static-IP-address-in-Windows then try accessing 192.168.77.1 please and see if it works.

Sorry about that, I'll chase Liam and see where we are with this.

Ahh Safari now forces HTTPS when accessing websites so could you try a different browser instead and connect using HTTP and see if the pages load then please?

Are you using Armor by any chance? If so can you disable that and then try again. Also what web browser are you using to access?

Welcome to the forum! Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.

As it is an alpha app not all features are available through the app currently as shown there but they are available on the router when accessed using the desktop view

I'll have to check in with the team to see if there has been any updates and get back to you

Sorry could you clarify, do you mean you have your ISP modem/router with another router attached which you have the XR in the DMZ for and then the console in the XR DMZ?

Do you have a pure modem or modem/router? Is the XR in the DMZ of the modem and have you setup the DMZ on the XR?

We did push an update today, give the router a reboot, wait 2 minutes then resync the cloud again and see if it populates

There is a chance then that it could work with the Geo-Filter without us needing to do anything, have you tried to filter? What happens when doing so?

It is a cloud update so you won't see anything when it is done and don't need to upgrade. Once we have pushed it on Monday you can resync the cloud and then it should work

You can see how to do so at the bottom of this guide: http://support.netduma.com/en/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-filter If you're only connecting to the Discord server when playing with friends and can't connect without them then no unfortunately but it's very quick to do the next time you plan to chat with them. It's not really that simple, Discord uses a big range of ports for voice chat and those same ports are used for games as well so without allowing them specifically they would be blocked as well. For most web traffic, streaming, downloads etc the Geo-Filter wouldn't affect it at all as they use very few ports and are therefore easy to exclude.