Netduma Fraser

Lorsque vous effectuez une réinitialisation d'usine, il réinitialise l'ensemble de l'appareil aux paramètres de base, il est normal de perdre la connexion, vous ne pouvez pas conserver une connexion pendant ce processus. Faites la réinitialisation, attendez quelques minutes puis essayez une connexion et cela fonctionnera.

Wenn das Problem auftritt, können Sie die Protokolldatei von der Seite Systeminformationen abrufen, die möglicherweise weitere Informationen enthält. Haben Sie eine der Antennen entfernt oder den Router fallen gelassen?

It can take quite awhile, if they make changes then they have to test everything, if they find an issue then that has to get fixed, then re-tested etc. They don't give out any ETAs, the best place for news is on that page, whatever we know we'll update it with.

Hallo, willkommen im Forum! Bitte führen Sie einen Werksreset durch, entweder über die Schnittstelle oder indem Sie die Reset-Taste 30 Sekunden lang gedrückt halten, loslassen, 2 Minuten warten und dann zugreifen. Dies wird nach einem Firmware-Update empfohlen.

Just to check as I have seen this message appear when the internet port on the R2 is connected to a device instead of the modem, the internet port of the R2 is connected to the fritz LAN port?

Hey, welcome to the forum! Sorry to hear you're having this issue. Does the internet go out completely? Does it happen on every device? Does it happen at any specific time/when doing something specific online? I'd suggest signing up to Early Access so you have the opportunity to test out pre-release firmware. https://forum.netduma.com/topic/39415-introducing-early-access/

They are changing the servers often at the moment so we update and it goes out of date quickly, we'll push another update tomorrow but we are looking for a more permanent solution.

That's fine, where possible we have named the servers where they are located. Servers are often clustered in the same location so for example California-4 is the fourth server in that cluster.

Switch to a different game, are those able to be pinged?

We're pretty much putting out updates daily and it doesn't take long before it is out of date again, we'll push another on Monday which I suspect will quickly become out of date but we are looking into more permanent solutions.

Did you see whether the BGW was using PPPoE or anything like that for a connection?

Just to clarify, do you mean you're using the exposed host and port forwarding?

As above is it definitely the correct WAN address? This can change if you reboot the router. Do you have any firewall rules on the fritz? Have you set DMZ or port forwarding on the R2?

Could potentially be a NAT issue, when you say the R2 is the main router, what is it connected to exactly, a modem, ONT etc? What is your NAT type as shown by the console?

Potrebbe essere o meno un server e non un peer, semplicemente classificato erroneamente sulla mappa. Vedrai l'IP sì nel pannello ping. Non ti vedrai sulla mappa, il Geo-Filtro mostra le connessioni che fai e tu non creerai una connessione con te stesso.

Hey, welcome to the forum! We would certainly look into it, it would depend on the cost really and the end cost to consumers

On the R2 System Information page does it show that it has a WAN IP and vice versa, is the VM interface showing the R2 as a connected device with an IP?

Please sign up for Early Access, then once approved, upgrade to the firmware there followed by a factory reset and see if it persists https://forum.netduma.com/topic/39415-introducing-early-access/

Hey, welcome to the forum! What do you mean geolocation doesn't work exactly? What happens when you tell heatmap to force an update?

Did you factory reset after the update? If not please do so and try again. It should be easy to get a connection using VM so it is a bit strange. Could you reboot the hub, wait 2 minutes then reboot the R2, wait 2 minutes and see if you get a connection then please?

Thanks for that, can you use this link specifically and then re-try resyncing please? http://192.168.77.1

Thank you for that, could you follow the CG-NAT section at the bottom of this guide and let us know the results please? https://support.netduma.com/en/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat

Interesting, well done on getting it sorted and thanks for posting the solution!

That can happen on occasion as some servers seem unable to be pinged, if you disable Auto Ping and ping manually does the ping appear?

Hey, welcome to the forum! Sorry to hear you're having this issue, what is the model of the modem/router the R2 is connected to? Do you know if you need PPPoE, VLAN, DHCP Identifiers etc to get a connection?