Netduma Fraser

I've responded to you here: https://forum.netduma.com/topic/35857-netduma-r2-disconnecting/?tab=comments#comment-301256

We will update Ping Heatmap but you can try to force it on the Geo-Filter by putting your radius there

QoS doesn't affect the speed reported on Connection Benchmark so I think the connection to the server we used at that time was just not able to get the higher speeds, nothing to worry about as speedtest.net reports correctly.

Ce seront les améliorations de stabilité de la qualité de service et les améliorations globales

Heureux d'entendre que vous l'appréciez! De quelle explication avez-vous besoin?

I responded in the previous post:

Try doing a download or stream on your device, then run Auto Setup, does it give you anything different? Reboot from the interface and then try to update as soon as you can. If that doesn't work then factory reset and try to factory reset asap. Great to hear that, thank you! Does Adblocker show it is blocking anything at all? I would suggest adjusting download on Congestion Control to see if you can get rid of that big spike. Thanks for the update that it doesn't work, I have asked the team for an update regarding this and will get back to you when I know more. I haven't seen anything like that on the R2 so far, seems to be exclusive to the R1. Can you provide a screenshot of your Adblocker page please? Great to hear that, thanks for the feedback!

Hey, welcome to the forum! Thanks for the heads up, we'll get that updated!

Since it's not specifically mentioned in the change log it's unlikely, but I'll check. Have you tried it? If you change some of the advanced options for auto setup do you get different results? It can also vary depending on the time of day.

Regarding the WiFi LED, this has never worked since we first started selling so no worries about that! Thanks for the heads up regarding the login details, I'll make a ticket. How many tests is it completing and what are your bandwidth speeds?

Are you using the details you set or the default admin / password ?

Did you do a factory reset after the upgrade?

Comme il n'est pas spécifiquement mentionné dans le journal des modifications, c'est peu probable, mais je vais vérifier. L'as tu essayé?

Thanks for letting us know, do you happen to have the IP or ID of the server? Don't worry if you don't.

Could you provide a screenshot of your Ping Heatmap results please?

What Ping Assist value did you set as it seems to be blocking every server

If you post that in the form we can get that moved. That's interesting, instead use Ping Assist with your location in the ocean and see if you can force that server. Turn off the game/console fully, make the Geo changes, wait 2 minutes then boot up and see if you can force it.

I've responded to your topic

Okay so we'll update that but in the mean time you'll need to get the files from HMA and then paste the contents into the advanced section of the setup

HMA is built into HybridVPN - you can also get them from HMA by logging in and finding the download area or contacting them - I don't have a subscription to get them

Is that where you are seeing it, on the dashboard or on the Geo-Filter page itself? Either way unpin it from the dashboard, use it on the main page and see if the error continues.

I've responded to your topic. That's very odd. Do you have the Geo-Filter pinned to the dashboard?

Does it only happen when you resync the cloud?

We're working on the next firmware so should be improved then. Are you seeing that on all pages or specific ones?

Reply with your full name or email that you used to purchase and they will be able to look up the order