Netduma Fraser

The log, was that when you had no internet but access to the interface? If it's working correctly at the time there won't be anything useful in the log - it wipes on reboot. Sign up for Early Access: https://forum.netduma.com/topic/39415-introducing-early-access/ and when approved try upgrading to that firmware and see if it's more stable for you.

You can use HybridVPN on the 500 yes, it's entirely up to you which you want to use. You won't get full speeds when applying the VPN to the whole device, if you use the Hybrid aspects to just apply it to the specific service/application/ports you want then the rest of the device can use the normal connection at full speed. I think that option is enabled by default yes

Great to hear that worked!

Clear your browser cache/cookies then reload it and see if it works better then - it might be slow on the first reload but should be faster after that

There is this feature on iOS/Android/Windows devices connected by WiFi called Private Address/Random Hardware Addresses, I suspect that is the problem, here is how to disable it: iOS: https://support.apple.com/en-gb/HT211227 Android: https://www.howtogeek.com/722653/how-to-disable-random-wi-fi-mac-address-on-android/ Windows: https://support.plume.com/hc/en-gb/articles/360052828233-How-do-I-disable-random-MAC-addresses-on-Windows- Once you've disabled it on the affected devices themselves, reboot the router, wait 2 minutes then access and devices should appear/respond correctly.

Thanks for letting us know, it's one for Netgear to resolve so I'll pass it on to them.

Très bien, utilisez-le pour l'instant, en attendant, je vais demander à l'équipe la possibilité de mettre à jour vers une version plus récente d'OpenVPN

No I don't believe so, in that case use Games Console instead. You shouldn't need to add it then, try it without for the moment and see if you encounter any issues.

I just pinged your public IP and I did not get any response so I think it has worked!

Brilliant to hear that, thanks for the update!

Pourriez-vous demander à CyberGhost s'ils ont des configurations OpenVPN qui fonctionnent spécifiquement avec OpenVPN version 2.3.4 ?

Are you using an ONT or is it plugged directly into the wall?

For a PC you can leave DumaOS Classified Games enabled, depending on what you're playing it may be prioritized automatically, otherwise you can add it with the Games Console service, likewise for the streaming PC.

Je vais juste changer la partie supérieure, alors gardez tout en dessous et ajoutez-le à chaque fois. Essaye ça: client dev tun proto udp remote 87-1-eg.cg-dialup.net 443 auth-user-pass resolv-retry infinite persist-key persist-tun nobind cipher AES-256-CBC auth SHA256 ping 5 ping-exit 60 ping-timer-rem explicit-exit-notify 2 script-security 2 remote-cert-tls server verb 4

What is the model of the modem/router the XR is connected to and how is that setup?

Auto Enable will apply depending on your Traffic Prioritization settings so as long as you have that setup in a way that will prioritize when you're gaming on your respective platform it will apply every time.

No worries at all, I'm just glad we were able to get to the bottom of it without you having to do a factory reset!

Try this: client remote 87-1-eg.cg-dialup.net 443 dev tun proto udp auth-user-pass persist-key persist-tun nobind cipher AES-256-CBC ncp-disable auth SHA256 ping 5 script-security 2 remote-cert-tls server route-delay 5 verb 4 <ca> -----BEGIN CERTIFICATE----- MIIGWjCCBEKgAwIBAgIJAJxUG61mxDS7MA0GCSqGSIb3DQEBDQUAMHsxCzAJBgNV BAYTAlJPMRIwEAYDVQQHEwlCdWNoYXJlc3QxGDAWBgNVBAoTD0N5YmVyR2hvc3Qg Uy5BLjEbMBkGA1UEAxMSQ3liZXJHaG9zdCBSb290IENBMSEwHwYJKoZIhvcNAQkB FhJpbmZvQGN5YmVyZ2hvc3Qucm8wHhcNMTcwNjE5MDgxNzI1WhcNMzcwNjE0MDgx NzI1WjB7MQswCQYDVQQGEwJSTzESMBAGA1UEBxMJQnVjaGFyZXN0MRgwFgYDVQQK Ew9DeWJlckdob3N0IFMuQS4xGzAZBgNVBAMTEkN5YmVyR2hvc3QgUm9vdCBDQTEh MB8GCSqGSIb3DQEJARYSaW5mb0BjeWJlcmdob3N0LnJvMIICIjANBgkqhkiG9w0B AQEFAAOCAg8AMIICCgKCAgEA7O8+mji2FlQhJXn/G4VLrKPjGtxgQBAdjo0dZEQz KX08q14dLkslmOLgShStWKrOiLXGAvB1rPvvk613jtA0KjQLpgyLy9lIWohQKYjj 5jrJYXMZMkbSHBYI9L8L7iezBEFYrjYKdDo51nq99wRFhKdbyKKjDh3e2L2SVEZL T1ogkK5gWzjvH+mjjtjUUicK+YjGwWOz6I+KKaG4Ve/D/cE6nCLbhHIMMnargZEu 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Okay great! So the router is the hub of your local network, when you access it you're not going through the internet you're connecting directly to it (locally). There is a user manual here: https://www.downloads.netgear.com/files/GDC/XR500/XR500_UM_EN.pdf which covers everything in Settings (which Netgear has developed) as well as some aspects of DumaOS. Anything else for DumaOS can be found at support.netduma.com Device Manager yes, also depending on your device, in the details of the WiFi connection it may tell you what band you're connected to, for example on Windows it will show this: If the device is using a lot of bandwidth, streaming, YouTube, downloading etc it will almost always use 5GHz. Otherwise if being able to easily see what band a device is connected to is important for you then just disable Smart Connect and connect manually via 2.4/5GHz.

Bufferbloat/lag which the Ping Under Load test represents happens when the network is saturated i.e. your bandwidth is all being used, by lowering Congestion Control which lowers the speeds it prevents a portion of your bandwidth being used which then prevents the bufferbloat occurring.

Bonjour, obtenez-vous des informations dans le journal sur HybridVPN lorsqu'il indique échoué ?

You actually haven't set your speeds correctly in the bandwidth settings in the Congestion Control menu , probably best to do that first and then check it out again. Don't worry about the speed rating, when using Congestion Control it will reduce the speeds to eliminate lag.

Sorry to hear that, as above in this case it's unlikely to be your fault, it's just not been tested before, if you want to try and get it working with our help we're more than happy to do that.

With your speeds, it's simply not possible that you would have a completely flat ping with those 3 activities going on and no QoS. Click the TV/play icon top right > Settings then you can disable there

Ideally you want the Ping Under Load graph to closely resemble the Ping Test graph as much as possible so you're getting to 10ms above that at a certain percentage and all others are higher when reducing by 10% go 5% either side of that value.