Netduma Fraser

Thanks for the extra information, I will pass it onto the team!

What do you mean, as in you can add your phone but no games for your phone are available? It means we've either generated the label early in preparation for sending or DHL have it but haven't yet scanned it.

Just to clarify, do you have access to the main interface now or are you still stuck on the wizard?

Yes the PPPoE issue and getting stuck in the Setup Wizard is fixed in an update that will be hitting your router within a few days. I can also provide this firmware to you. We've not a report about VLAN yet that we've confirmed it to be an issue, I'll give you the firmware then see if it works after that please. Check your PM.

That is brilliant to hear, thanks a lot for the update. You're very welcome!

I don't think we have tested the game which may be why it's showing as inactive, are you playing it on the Xbox?

No you're not doing it wrong, I have requested an easy way to change it though. You can't select the PC again as services could overlap which would cause a conflict, that's why it'd have to be deleted and re-added.

1-2 working days usually once it's been shipped

You can still optimize it, just need to adjust your Congestion Control percentages manually

That's great thank you, I've passed it on and we'll be looking into it.

I've included the link to this topic in the bug report so once that's been looked at and commented on I can update you. Most likely though we'll get a new firmware ready and I can give it to you to try.

The features you're referring to are apart of the Netgear settings, we never created them or had anything to do with the settings and so it's not just a case of including them, as our own settings were made from scratch we'd need to make them from scratch as well. Also just because a feature is requested doesn't guarantee that it will be made. I'm surprised as normally people are saying the opposite, why doesn't this XR router have what the R2 has etc.

Ping Optimizer will find the best values to use then you just need to accept it. Can you screenshot what you mean about the router menu not having an exit button? I'd stay on this version, shouldn't have any issues. Are you referring to Steady Ping? If so if it's not enabled it's just how your normal ping would behave to the server when you connect with the Geo-Filter like the R2

Okay thank you, I'll speak to the team to see if they have any suggestions, otherwise we'll see if we can reproduce and find the issue to fix

@Westy147 just to clarify based on your PM, Port Forwarding allows the Geo-Filter to work as expected? Make your Geo-Filter settings then reboot the PC, does it work as expected after that?

Okay thank you, just wanted to be sure, do you have another device you could try with Chrome at all?

That's brilliant thank you very much, we'll be looking into it asap!

Unfortunately not, prior to release we found some issues with it that meant it wasn't ready to be released. Rather than delay the whole launch we decided to take it out to optimize it and include it in a few weeks most likely once fixed and optimized.

Should do on Monday!

No worries, did you have to enter any information into the router to get an internet connection? If not don't worry about that part. If you're posting from a device connected to the R3 right now I can see that you do use IPv6

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

I haven't seen many people reporting this lately with the beta: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ There is an option to remove all offline devices

Great thank you, the team will take a look on Monday and we'll get back to you. Try not to reboot the router from now until then if you can help it so it retains any logs of when you were trying to get it to work

I'm sure it can, though I'm sure it'll be at 100% already

If you're trying to force servers in another location you'll need to have Ping Assist set to 0