Netduma Fraser

That's brilliant to hear and thanks for the update!

That's great to hear, thanks for the feedback! Sent to you both

That all looks fine but zoom out fully so you see the whole map so if it happens again you see if there is anything blocked. I've also sent a firmware in a PM that may help.

Just to clarify, you have another router connected and that is in the R3 DMZ? If so that will be why, the DMZ passes ALL traffic through to the device you place there so it doesn't make sense to have port forwarding at the same time. It's like following your sat nav in the car but it tells you to go left and right

What is the model of the modem?

In that case, please do the following, ideally testing with PingPlotter and offering a plot from your ISP modem as a comparison: Ensure the upstream/ISP modem/router the R3 is connected to is setup with the R3 in its DMZ or in modem/bridge mode. Ensure ALL devices are connected to the R3 or at the very least that there are no devices connected/using internet on the upstream router when testing If you have multiple ethernet cables test using different cables connecting the R3 to the modem/the R3 to your device Disable IPv6 in LAN/WAN Please state if you are using PPPoE, VLAN or DHCP identifiers Use a different DNS such as 1.1.1.1 / 1.0.0.1 As a test make an Internet rule to the device and allow ALL traffic then test, is there a difference? (Settings > Internet Rules) As a test put the PC in the DMZ (briefly for the test then remove), then do a test, is there a difference? Remove all prioritizations from SmartBOOST including activities/devices If the above doesn't help disable SmartBOOST entirely from the 3 dots menu top right of the page > Settings then test Disable Steady Ping on the Geo-Filter page in case it is affecting traffic outside the Geo-Filter - also ensure no devices are added there Disable Adblocker Ensure you have your correct speeds entered in Speed Test > Advanced With SmartBOOST enabled, adjust Congestion Control in Ping Optimizer > Advanced and have it set to Always On and ensure speed test bypass is disabled Ensure you're doing this test over a wired connection - NOT WiFi Ensure in WAN/LAN Settings that the speeds of the ports are at 1Gbps Remove any port forwarding/DMZ/static routes you may have set Test at different times of the day i.e. during peak time (results may be worse) and during non peak times (should be better) Once you've covered everything on this list please let us know the results. This should give us a good indicator of what the problem may be if it's covered in the list or whether it's something more on the backend. The team can then have a look.

If you access the ONT interface it should have a mode for modem mode or bridge mode, if not it should have a DMZ option, in which case copy the WAN IP from the R3 WAN Settings page and paste that in that. Haha thanks, somehow I do! 😄

Does sound like lag compensation then and that high it's working for you rather than against you. I suspect it's probably due to the time of year, big spike in population numbers

Do you have another router upstream? If so how is that set? The IP of that server is reading as private which is very unusual

Are you getting an Open NAT? If so then it's just opening what is needed at the time

Sent

Sent but I doubt that would be the case

Okay if you could set the picture of the PC in Device Manager to a PlayStation then re-add it does it work then?

How is the ONT set? You should put it in modem/bridge mode or have the R3 in its DMZ so all traffic passes through to the R3 unimpeded. Are ALL devices connected to the R3? By default the router should run full speeds so it's likely what I've mentioned that needs to be done

Most likely - if they do in fact release it officially

You don't have to turn off UPnP now, reboot the console a few times then UPnP should show it. No you shouldn't need to do that anymore.

Likely some time in the New Year, it's still very fluid at the moment so I suspect once the team tackle the issues there will be more time to get some guides together

This has been reported so the team will be looking into it in the new year, thanks for the report though!

Can you see servers on the Geo-Filter though? What firmware are you on currently?

Okay let us know how you get on!

Ahh I see, i think it just takes a little longer than you were giving it to apply

There must be another server on the map when zoomed out or it can't actually be connecting you and you're actually playing, doesn't make any sense otherwise. If you disable the Geo-Filter I assume it just gets you one of the servers you don't want but appears as allowed?

If you disable SmartBOOST fully from the > Settings do you still get the issue?

I'm not using mine and can't find it but I'm 99.9% sure it's not shielded

What firmware version are you on currently?