Netduma Fraser

I've sent you .23 via PM, you can upgrade from Settings > Troubleshooting, once complete I'd recommend doing a factory reset

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode What are your SmartBOOST and Congestion Control settings specifically? Speed test bypass will get you full speeds so the test will not take into account your Congestion Control settings so you'll need to disable that when fine tuning for the best results. Also remove any priorities when doing the testing as it may affect it.

Play directly connected to your modem, do you still get fluctuations? If so it will be inherent within your connection. If not then you'll likely need to fine tune SmartBOOST/Congestion Control

Could you provide some more information? Disconnected from the game, the internet? Is it all devices or specific devices? WiFi, ethernet or both etc?

I'm not sure comparing a router to something that costs thousands and could kill you if there is a serious fault is a fair comparison. If I had more information I would provide it, I'm just going off what I know.

If you haven't received it yet are you sure you can't return it? I think it would probably be fine but there is a risk, I really would try to return it if you can. You're welcome!

Try this Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

No there isn't anything like that

Use Steady Ping then as that's what it's made for and it should smooth it out - the ping will be slightly higher but stable

Probably best to make a new topic, could be a completely different issue, please provide a screenshot of the Geo-Filter showing what you see when that happens

You actually downgraded the router to a version that had the issue. We fixed the issue and ensured we put it on routers before it was sent out. I've sent you .23 via PM, you can upgrade from Settings > Troubleshooting, once complete I'd recommend doing a factory reset

What firmware are you on specifically? Yes it should be able to yes, though the cloud for it will be outdated

Are you not seeing any icons on the map at all? Does the above apply to you?

That's very strange, have you set it in a modem/bridge mode or anything like that?

It would definitely be applying at that point but it would be better to just tell the router what speeds you're getting so QoS can be more effective and you also can't go below 50% for Congestion Control currently. Here you go: https://www.pingman.com/kb/article/initial-hops-100-packet-loss-6.html

Won't be today, early next week I believe now

Here you go, taken from mine:

They won't have a hotfix, I know that for certain. It's a 10 year old router, if it was expensive I'd suggest returning it and at least getting an R2 second hand

I've given the team loads of information on the issue so they should be able to get it resolved. A new firmware should be available early in the week and general fixes included in that may help with this.

No it won't be the same, each server may have different capacities, a different amount of players on it at that time for example. The difference in ping you're seeing on 2 & 3 is good - pretty low actually so you should have a good experience on them. Its when it gets higher than a difference of around 30 ms that you could see degradation in game quality and that's a good time to try another server.

We didn't get people to do it that way for a reason, but anyone that did they didn't get it bricked. If it happens there won't be anything we can do unfortunately.

Which firmware are you on currently exactly?

Could you get the logs from the System Information page when it happens please?

It looks like you've specifically added it to your denied list, allow it instead then it should work

2 & 3 will definitely be the processing delay, 1 it's possible it's processing delay if the server is severely under load, otherwise you could be connecting to a relay server which we'd need to look at