Netduma Fraser

Where are you testing the speeds for the device? Try not using the 2.5Gbps port on the modem and use one of the other ports to connect the R3 to it

Added

Fantastic, appreciate you coming back to us, you're very welcome!

In most cases they're not actually broken but can appear to be. They're designed so that if knocked for example that it detaches rather than breaking. Please see the following video for what I mean/how to fix it. Does this apply to you? If not please email [email protected] with your order number and a picture of them. antennaepop.mp4

It'll always be pinned to the top of the relevant sub forum: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/

I would definitely suggest you put the WAN IP of the R2 found on the System Information page into the DMZ on your modem. Click on Device Manager, switch to table view then provide a screenshot please.

Devices will lose internet while the test is running, that is to be expected. Set Steady Ping to simple not expert and disable Ping Assist. Then restart the game and see if it works any better.

Thanks, I've left a message with the team to check this tomorrow. Was the issue present when this log was saved?

Haha I'm not sure about that but appreciate it, all good, hope you are too. Will do! I saw prior to release it was getting some bad press, have they resolved all those issues now? I really enjoyed #2 years ago

Enable the remote logging then reboot the router and I'll consult with the team when it happens again to see what appears in your logs

I'll add it to the list, thanks for the request!

Go to recovery options and you can get the logs from there

Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with?

We're aware of Ping Optimizer - Congestion Control will still work though, all Ping Optimizer does is change the Congestion Control percentages which can be changed manually

As you've been around for awhile you know we don't provide any ETAs or dates even when asked. What is the issue you're having with Congestion Control exactly?

If you could grab the logs when it happens we can potentially find the cause

But have you set it in modem/bridge/DMZ if applicable? How have you set Congestion Control exactly? Click on Device Manager, switch to table view then provide a screenshot please.

Here is the page that should allow you to upload the firmware http://192.168.77.1/dumaweb#!/support

Do all the pages/features appear to be working despite that message?

Of course! You now have access: https://forum.netduma.com/forum/144-netduma-r2-early-access/

Added - it has been removed temporarily

Added - it has been removed temporarily

Servers that are outside the radius or that you've specifically blocked? It might be using relay servers, can you provide an uncropped screenshot of the page showing what you see when this happens please?

Okay I think you'll need to factory reset it then from the recovery options page. If you could grab the logs from that page first that would be really helpful

Are you able to access via the DumaOS app?