Netduma Fraser

Added - it has been removed temporarily

Good to hear, thanks for the update!

It's nothing to do with being new or used, it needs to free up memory for the upgrade, a reboot should have done it but if not it'll have to be a reset.

In that case you'll need to factory reset and then try updating as soon as possible

@Reykc9510 you definitely have access, what happens when you click on it? Here is a direct link https://forum.netduma.com/topic/58424-new-r3-firmware-dumaos-40645/

It's pinned to the very top of that sub forum

You already have it, go here: https://forum.netduma.com/forum/151-netduma-r3-early-access/

Most likely what is happening is it can't ping the server properly - the game servers block pings - in that instance it falls back to the trace method and will show the last ping response, I suspect if you click on it for more details it will show you the ping method as traced. There isn't much you can do about it unfortunately.

You mentioned wanting an update and that is the latest we have, it's always worth a try. It is an Early Access firmware so yes there can be problems, if you have the same issue you can stay on it or downgrade, no harm done.

Looks like you were able to get a game above on a mislocated server that did provide a low ping. Try disabling Geo-Latency so it just searches within your radius then reboot the game. I've given you Early Access so you can try the firmware there to see if it helps: https://forum.netduma.com/forum/151-netduma-r3-early-access/

If you followed the steps correctly for PingPlotter and got the best percentages for Congestion Control then you can rule out lag coming from your side. In which case the spike in the game ping would be on the game side, or on your ISP side but basically outside your control at that point

Click the 3 dots icon top right on the SmartBOOST page Click Favorites Primary Profile Click the icon top right of that panel As in you've got Congestion Control down that low or you've actually put your speeds down? Downloads more commonly cause lag compared to uploads

That's what Congestion Control should be eliminating, set the speeds you actually get into the router, otherwise Congestion Control will be working off false information. Then adjust Congestion Control to find what's best, if you follow the guide while doing that then there will be no way Netflix will affect you when playing as you've already used similar traffic to get the best results. On top of that you can then use SmartBOOST to prioritize the game/device of course. If needed you can also reserve bandwidth for the gaming device so it always has enough.

Added - it has been removed temporarily

Thanks, that looks fine, could you downgrade back to https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ and see if it works better then please? If so make sure to disable auto update in Settings > Administration > Firmware Update

Rather than focusing on a letter grading I'd suggest following this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values. This will be better as it's a real world test and you'll be able to see how your changes effect it in real time and adjust from there.

The "correct" settings may not be the right ones for you and may need testing/fine tuning for your specific connection. Yes that's entirely possible, has it subsided?

What DumaOS router are you using and what firmware is it on? What is the model of the modem/router the DumaOS router is connected to and how have you set that to ensure all traffic flows to the DumaOS router? E.g DumaOS router in its DMZ, modem/bridge mode Are ALL devices connected to the DumaOS router? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST/Traffic Prioritization? What platform are you playing on and how is it connected, via ethernet or WiFi?

Added - it has been removed temporarily Make a new topic for your issue and we can help you there

From a factory reset what settings are you changing specifically? I've given you Early Access so you can try the firmware there and see if it is more stable: https://forum.netduma.com/forum/144-netduma-r2-early-access/

I don't think we've specifically tested the game or had plans to do so but I'll pass the request on to the team to look into

Glad to hear you got it working, thanks for the update!

Very bizarre, hopefully with the next version that doesn't happen as much for you. Glad it is working for you now though.

Looking forward to the update, keep us posted!