Netduma Fraser

Can you provide a full uncropped screenshot of your Geo-Filter page showing what you see when this happens please - if possible

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR? What are the speeds you pay for/receive? Have you entered those speeds into the router? Can you provide a screenshot of the QoS page please? How is the Xbox connected, via ethernet or WiFi? Is it connected directly or going through an AP/switch etc?

I wrote this last Thursday: "So we have made a good amount of progress and I do expect we'll be able to resolve the downgrade/upgrade issue along with a few of the other issues brought up, just a matter of finalizing it all, testing it in house, refining it necessary then we can get it out to you guys. I can't/won't give an ETA and of course we're even more wary now about releasing without being sure it's in a stable condition."

Added

So when you're in a game actually playing it doesn't show it's prioritizing at all?

Take it out of bridge and put the R3 WAN IP in its DMZ instead, then set that IP as static/reserved on the ISP modem/router and see if it performs better then. Some modem/bridge modes are not the best and I find the DMZ then works better.

Yes that's correct

The DNS you set wouldn't change if the IP changes. The router isn't changing an IP, it will be the ISP modem/router renewing the IP of the router. Set this as static/reserved on the ISP modem/router and that should resolve it. Otherwise please provide more information about what appears to be happening

Check the IP of the Xbox on the device itself, then double check the IP on the Device Manager for the device you think it is, do the IPs match? If not find it then re-name it and add that one to prioritization.

It could be ISP congestion or your routing to that particular server. 45ms is probably about right but it does depend on the servers, I get 40ms to Apex Spain servers for example. I suspect it will start to improve this week

If that's the case then it won't be a DumaOS issue I don't think, if DumaOS crashes/has issues then even if it is inaccessible that URL remains accessible. So would indicate something fundamental on the NG side has gone awry. You could try with AP mode enabled and see if that keeps access, that disables DumaOS and most of the NG settings, if it still occurs then it could be some sort of incompatibility within the setup you're using that it doesn't like

Sounds like a cool idea, I'll pass it along to the team!

It's in the first post of the firmware topic you posted in

You can check Ping Heatmap for the current servers we've seen

It's in the first post, make sure to read through properly before updating

For a console just use the Games Console service, does it work correctly then?

Go to the Device Manager Click your PC Click the Pencil in the panel that has opened on the right Click the 1st controller icon on the second row then click save Also you need to disable Geo-Latency to prevent servers being allowed outside your radius/zones

HybridVPN is a VPN client, yes like OpenVPN client. You're pasting the contents of the files into HybridVPN and the contents of that file dictates the server location - you would download this from your provider. You said the provider doesn't have a username/password for the VPN: Using '1' for the username & password may allow it to connect Otherwise, ask them what username/password to use

Good catch, I'm not sure why that has disappeared, likely a regression, I will check with the team. No it will just apply for that feature, a reboot will prompt a redownload of all the cloud files though. Being able to select the individual games you play on the Geo-Filter is great, however, the downside is that these services can become outdated quite quickly, especially with frequent game updates. As we're unable to update these services fast enough, this leads to that game service not working properly, i.e. not showing servers, not blocking properly etc. Changing the PC to a Games Console, be it an Xbox or PlayStation (I just say PlayStation for continuity, there is no real difference) allows the Geo-Filter to always work for that game as it won't become out of date (relies on ports which rarely change, rather than DPI). So I usually advise it when people are on PC and have Geo-Filter issues - 9/10 times that resolves it. I also advise it if they are on PC but it is working with their specific game more as a preventative, keeping them gaming for longer rather than coming back to ask for help again.

We may need to update the cloud for the game but it will still be prioritized the way you have it set

Will it let you access the NG settings directly at 192.168.1.1/adv_index.htm when it happens at all?

All your stats are good! I doubt IPv6 would give you much in the way of performance gains if you do have it but you can try to enable it and do an IPv6 test online to see if you have it

So is the issue then that you're unable to access from the WAN or do you also have the same issue from the LAN?

When it happens again and while connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

Keep us posted!