Netduma Fraser

You can try the IPv6 suggestion but we are aware the test isn't always accurate, you can manually change the speeds

Thanks for the report, surprised you didn't have issues with the others to be honest but that's good to know!

It is very Steady Ping causes the increased ping, disable this, does the ping then return to what you expect?

Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. If you believe them to be showing an incorrect ping please provide the IDs of the servers and we can check and move them.

Did you follow the instructions from the first post? If not then it's probably the above. Go through the first post again and go through in sequence

How long ago was the scheduled test exactly? Have you rebooted or anything since the test was done?

Are you making sure to have the Geo-Filter set before starting the game/console?

Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then.

What was your question exactly or has this been answered?

No there isn't a manual currently but we'll be working on it. We have been posting videos on our YouTube channel though for some of the features which may provide you with some more information.

The test is simulating a saturated network and what your ping would then be in that scenario so that does make sense

Great to hear that, thanks for the update!

You can't skip them no, the game is wanting to connect you to those servers for whatever reason and the Geo-Filter is blocking them which should then force the game to allow you into games the Geo-Filter is allowing.

You would only need to put it into the router and it won't really have any effect on the quality of your games

As above, that's the limit. The benefit of using HybridVPN though is that you can specify what it applies to on the device so the rest of the device can go through your normal connection - if applicable.

No nothing wrong, we will have added some servers to the whitelist so you can connect

Do you get the same issue directly connected to your modem? Could you provide a screenshot of your QoS page and also the table view of the Device Manager please?

Definitely don't use 100% Congestion Control, it won't do anything. As you've not provided all the settings this will be general advice but see if it helps: Congestion Control set to Always Congestion Control set to 70% for download and upload Make sure you've entered your expected/paid for bandwidth speeds On SmartBOOST disable all priorities and just make one for the gaming device On Geo-Filter set the radius at 1000km On Geo-Filter disable Steady Ping On Geo-Filter disable GeoLatency When you make any changes on the Geo-Filter restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. Disable IPv6 in LAN/WAN Disable Adblocker

Does the ping fluctuate at all? Try disabling Steady Ping. Also try servers slightly further away, just in case they are more stable

Try disabling the protection options in Settings, that might help, if not try disabling SmartBOOST. Otherwise I don't think there is anything else that would be blocking it. I will make that request.

Could you provide the log from Settings > Troubleshooting when you get the issue please? Is it all devices you see it on? Have you split the WiFi bands?

We are contemplating merging Heatmap and Geo together as well as having multiple Geo-Filters but it is a lot of work. If you click on the server you should see more information like tick rate.

Are you referring to Steady Ping? If so it's a Geo-Filter feature so yes it'd work in this setup. The R3 only has an option for IPv6 on/off for WAN/LAN and its enabled by default so not much to change on the R3 in that regard.

Depending on where you're located in relation to the speed test servers it can give you lower results, set them manually instead. You haven't mentioned how the settings I asked about were set, how have they been done? How have you setup the Geo-Filter? Are other devices online at the team when you're testing? I wouldn't suggest downgrading at this stage, I don't know what your settings are yet.

Okay that's good, if that ping was a factor you'd have a much higher ping in game. Is the ping you're seeing on the Geo-Filter good/average for you generally?