Netduma Fraser

It's due/scheduled for this week, it'll be a different version to .23

If it's been reset then you need to access the interface to complete the Setup Wizard before you get internet so don't worry about the no internet message. Just connect via ethernet for now to complete it

Bufferbloat occurs when your connection is saturated i.e. all used up, that's what causes lag. That's all the test is checking. SmartBOOST is actively prioritizing your gaming, media etc so it's going against what the test is checking for, that's why we suggest disabling it for the test but you should then re-enable it after for the best experience.

Do you have another router you can swap the R3 with to check if it works using that one?

As I mentioned, thank you for the feedback, it's always good to receive criticism. I do wish you would have posted once asking for support as I'm sure we could have resolved a few of your issues. The R3 has sold much better than the R2 did in the same time frame so of course there will be more people posting, it is a support forum after all, you will only see issues here and as with the R2 and the XR range, the people posting represent a small percentage of the customer base.

Okay that's really promising news! We will be doing more work on WiFi but in the meantime see if these suggestions help: Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _

What's the error specifically you're getting? If it's the one I'm thinking of then disabling IPv6 in LAN/WAN and or disabling SmartBOOST should help to prevent it. We are looking into it.

We're having trouble reproducing the issue which of course makes it hard to fix but we're working on it.

If you could provide some screenshots of your QoS/Geo-Filter pages as well as your bufferbloat results we can advise further

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Are ALL devices connected to the XR?

Please do try the above, other than that we are working on Geo-Filter improvements still.

50% or lower yes, have you always been using it on Auto Enable or were you using Always? If Auto Enable, how was Traffic Prioritization set? Was it triggering when playing? I'm not sure yet, still could be settings based on what you answer

Added, you can find it here: https://forum.netduma.com/forum/144-netduma-r2-early-access/

There should have been a guide included but connect an ethernet cable from the WAN/Internet port on the R2 to a LAN port on the Vodafone router. Connect to the R2 via WiFi or ethernet and go to http://192.168.77.1 to access the setup wizard/interface.

Were you seeing the 41-45ms ping in game or on the Geo-Filter and was there a difference between the pings?

As far as I am aware it's still on track for this week

Once available anyone who wants it will be able to use it but it's not available yet

Thanks for the suggestion, I'll add it to the list. Doing the above would definitely help with this.

The cable is important, if the phone line cable is not an ethernet cable then you will not get internet through it with the R3. Make sure you're using the correct cable and it should then work. Depending on setups some people may be able to connect the R3 directly to an ONT/wall in which case it would be needed or they can replace the existing router and connect the R3 direct to the modem and then use PPPoE. I suspect it's the cable issue you mentioned.

Exactly as above!

I know you said it doesn't happen with optimizer disabled but could you heavily throttle Congestion Control down and then see if it happens again?

Great thank you, I'll pass that onto the team to have a look at

Connection Benchmark uses different servers so they can show lower results but it doesn't mean it's limiting you as you've seen. Could you provide a screenshot of one of the other bufferbloat tests you've done?

Did you grab the logs?

Sign up for Early Access: https://forum.netduma.com/topic/39415-introducing-early-access/ let's get you on that and see if it eliminates the issue