Netduma Fraser

There have been reports removing priorities on SmartBOOST or disabling can help prevent this. The team are looking into it

Ah that's great to hear, thanks for the update! We'll be doing WiFi improvements where possible so should get better!

You can see the tickrate if you click on the ping/server when it shows up on the right of the screen. That has been requested so may be added in future. I'm not sure we'll do that as the end user doesn't really need to know it and it could be used for malicious purposes.

Can you provide a screenshot of what you see when you get a game outside your radius please? How do you have SmartBOOST set?

Likely the Geo-Filter blocking a server, causing it to use one further away but it won't impact your game ping. What is the average ping you're seeing on the Geo-Filter?

I'd say the Geo-Filter ping as that is the ping direct to the server which you have some control over. Steady Ping on the simple mode generally adds 5-10ms on top so if your fluctuations are that small you should be fine without it. 5-10ms as above but it will try to compensate based on the spikes/fluctuations you're having. If you feel it's adding too much you can use the expert mode and set a target ping - i.e. if your ping is 10ms but fluctuates between 10 - 20ms then you can set expert to 20ms.

Where are you measuring the packet loss and latency? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode The more information you provide the better I can help

We open it in order to flash the latest firmware on it - it comes sealed from the factory but it doesn't have our software on. It's not ideal, we're going to get them to stop doing that. It will be new though I assure you.

Great! You can access QoS here: http://192.168.77.1/dumaweb/#smartqos

As in your are using it or you'll try that?

It won't actually reflect your ping in game, it's just the ping to an authentication server, do you have good ping in game?

My previous response is correct: XR500 is a combination of DumaOS (created by us) + Netgear hardware/settings - IGMP is in Settings, therefore done by Netgear, we have no involvement. R3 is purely DumaOS (created by us) this includes the settings - Our settings will not be the same as Netgear settings, IGMP isn't missing as it wasn't ever included in our own settings Just to be clear, Netduma R1, R2, R3 have never had an IGMP option in settings, we have not made that functionality. IGMP option in settings does exist on the XR router settings, made by Netgear.

Are you referring to upload not being affected when doing Ping Optimiser? Could you try to find the best MTU for your connection when using PPPoE and see if that makes any difference please?

Have you factory reset or changed the WiFi password at all and the devices are still trying to connect using the old password?

Make sure you use the simple mode to filter as well instead of custom

The settings on the Netgear routers are done by them, the settings on our routers are done by us so it's not available but it never was so hasn't been removed if you see what I mean

It's not that simple, porting DumaOS to different hardware requires a lot of work, we can't just make a version available for hardware

That could be due to increased CPU usage (we're looking into that), if you use the mobile app to view when playing for example it should be better. Causing it not to work in what sense? Could you provide a screenshot of it next time you see that? Try this for Geo-Filter: Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then.

No joinable beta program currently, we'll likely release versions on the forum and then a few days later push it to routers so you do have the opportunity to get it early that way

Do you get this issue on any other devices at all?

It really depends on the time of day as to what it may suggest but no that doesn't look right to me, we will look at improving the results it suggests

If that's the case then it sounds like more of a problem with the game or potentially your line/modem. Use this guide while directly connected to the modem with no other devices being used and see what results you get https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping you can provide a screenshot of the results here as well and I can advise.

We did do a DPI update recently, could you resync the cloud on the Device Manager and see if you see the same behavior please?

What do you see when you can't access the interface? What doesn't work specifically with the Geo-Filter that a reboot fixes? What firmware version are you on? Set static/reserved IPs for the devices and that should resolve it.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode