Netduma Fraser

If you have an Open NAT regardless then either those ports don't need to be opened or they have been opened but it's not showing for whatever reason and we can look into that. I've also given your Early Access to try https://forum.netduma.com/forum/151-netduma-r3-early-access/

It seems you're connecting to 5G most of the time which is great for high bandwidth uses but not as good for stability, connect to 2.4GHz specifically and see if the packet loss is reduced please.

You've mentioned pinging servers, servers not being able to ping is normal, not being able to connect is not normal. Is the issue with being able to connect resolved now and your issue just not being able to ping?

UPnP will open ports when a program/device needs one to be opened, are you having any issues with NAT? We'll keep working on improving WPS

You have access https://forum.netduma.com/forum/151-netduma-r3-early-access/

Could you also do the networks tab on the analyzer please? That will give me an idea of the strength

ONT LAN > R3 WAN, as long as the R3 is in its DMZ you're good for NAT. Do not disable DHCP on the R3

Could you provide a screenshot of the WiFi analyzer for 2.4 & 5GHz pages, also the connected and networks tab please. Something isn't right if you have to be right next to it to connect. Also what is the model of the device you're checking the packet loss on? What WiFi adapter does it have?

If you're on console you don't need to select anything - it should show as EA Games when done for PC

Leaving CC and all that to the side then for the moment, you'll be encountering WiFi interference then most likely. Have you changed any WiFi settings manually other then Smart Connect and what I mentioned? I.e. Switched to a different channel? Try these suggestions: Use a WiFi analyzer to find the least congested channel and change to that - there is an app called WiFi Analyzer that is free on the Microsoft Store for Windows Ensure the router is in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _ You said it happened a few months ago randomly, did you add any new devices to your network, move the router, have new neighbors etc?

With your connection saturated i.e. all your available bandwidth is being used - the easiest way to do that is with a sufficiently long download and using 2.5ms interval for PingPlotter? At 99% for upload CC is barely active hence the higher upload bufferbloat value on your test

Added

By automatic do you mean the auto setup? You'll need to do the steps I mentioned to sufficiently saturate your connection and then systematically reduce the percentages to find the best percentages to eliminate bufferbloat. Also a reason for the results there is the interval for Ping Plotter should be kept at 2.5, the company who created Ping Plotter have even said themselves that 0.5 will result in bad results if you'd like to check. You're pinging the target faster than your local network can even carry that request forward to get out to the internet hence a lot of loss. Whether you believe this is the cause or not it is necessary to perform what I've asked exactly as mentioned, otherwise we'll never get to the cause and you'll continue having the problem. That means also connecting every device to the XR, I get you're having issues connecting devices/disconnects so we can deal with that first if you'd like. Regarding WiFi so you have Smart Connect disabled is that right? Do you get the same issue with Smart Connect enabled? Change the 5GHz mode down from the highest value to the next value down, I believe it's around 2400Mbps, reboot the router from the interface, wait 4 minutes then see if those devices can connect to it.

Good to hear, thanks for the update!

Reboot the ONU, wait 2 minutes then reboot the R3, wait 4 minutes and then check if you get internet. If not, check if the bridge needs to be updated - if its set by IP address for example

It's because you have speed test bypass enabled in the Congestion Control settings

Safari forces HTTPS so try a different browser please, check if that browser forces HTTPS and if so disable it for the interface. If it still occurs could you change the LAN IP of the router back to default and see if that works better please?

If devices are still being used on the EE router at the time it will affect your results. Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values.

On the bottom graph what is the minimum ms you're seeing and the avg max? Maximize the window and it should be clearer to see A singular download should take all your speed so if it's not then do one on your PC also

The EE router? What do you mean by Congestion Control is on, it's a percentage based feature, what have you set it to?

What are the range of values 7-10ms? That's pretty good. Congestion Control applies right away, I'm not sure what you mean by offloads but downloads would be needed to truly saturate the connection so you can find the best value

There is no specific reason packet loss would just suddenly occur, especially if it's not on the ISP side so I can only provide you with suggestions that I know can help with such an issue.

No worries, totally get it, I'm sure it will help, fingers crossed you get it soon!

Good to hear, means it has the latest cloud, I don't think they added anything.

If all devices are connected to the R3 you can utilize Congestion Control for bufferbloat and you can use the Geo-Filter, if you only have 1 device connected to the R3 then just the Geo-Filter will be effective.