Netduma Fraser

It doesn't detail the device that it's happening on. Get it from the System Information page instead and we can take a look at that, you may be missing entries otherwise

There is also the DumaOS app you could use on your phone which would be easier

30 seconds is the time needed to hold the reset button, otherwise it'll just reboot. You could attempt to access routerlogin.net/adv_index.htm and then re-upgrade to the firmware from there which may help. It's probably not able to contact the speedtest server but should fail automatically. Are you accessing the interface by HTTPS? (If you look at the URL bar on the browser when on the interface does it say HTTP or HTTPS) Did you just use the Geo-Filter page rather than on the dashboard to see if you could see servers? It will help you yes but I will say, that the R3/DumaOS 4 is more complex than the DumaOS on the XR. The warranty wouldn't allow you to return the XR, it would allow you to get a replacement if needed BUT the firmware you're on is beta so they probably wouldn't accept that as a legit reason, you'd need to downgrade first before going through a ticket and it's probable it can be resolved through troubleshooting as well - I don't see anything we couldn't get you through given some time.

It doesn't indicate the device, just that there was a connection. If it helps (probably won't) it's a server in Brazil - it could very well be an actual malicious attack or just general browsing etc. Are you taking the logs from the System Information page or the logs in settings?

I've added you both to Early Access which I think will help with the issues being faced: https://forum.netduma.com/forum/151-netduma-r3-early-access/ That's not a bug I've encountered/seen reported, if you really think we would deliberately make that happen that would cause more work and frustration for everyone then I don't know what to tell you. It's likely the Early Access version will help. That feature you can add server IPs yes, however it's likely if you're adding other game IP addresses then they would time out when you ping them. Should be improved in the new one

The exact same way as you upgrade, just with the older firmware file being uploaded instead

You both already have access https://forum.netduma.com/forum/151-netduma-r3-early-access/

The allow/deny function is really meant for two things: To allow any servers that may be required for online play/party chat (we should have this done for you in the cloud 99% of the time) and to allow any servers you thought were particularly good so you can connect to them in future regardless of your Geo-Filter settings To deny any bad servers The game ping should be lasting the entirety of the game so you should have time during the game to allow/deny depending on your experience but yes if you wait until the game is over then the ping will disappear as you'll no longer be connected to that server.

https://forum.netduma.com/forum/151-netduma-r3-early-access/

Everything doesn't work in what sense? How is Geo-Filter not working exactly? The more information you provide the better I can help

Could you be more specific on the issues please?

If they're stating it can work with our routers then it's best to ask them directly - using VPNs to get bot lobbies or get around SBMM isn't something we specifically support

Ah I see, we are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team are working on. Those features can still work, it just may not be every time. In the meantime best to adjust Congestion Control manually in Ping Optimizer > Advanced and set the speeds you expect manually. Are you able to access this site? https://speed.measurementlab.net/#/

Reason I ask is the last thing that happened prior to you logging in was the router flagging an IP address - now it does this a lot, provide false readings but given it's the only thing showing it's worth looking into. As it's happened a couple of times now are there any devices that were used in all instances of the issue occurring?

It's probably unable to ping the server properly and providing the closest ping response, can you provide the ID for the server from the Geo-Filter please? Looks like it's a good ping in game though!

The XR450 doesn't use sig files, those are only for our routers. You want this one: https://forum.netduma.com/topic/51902-new-xr450-beta-firmware-33535/

How long did you hold the reset button for? Clear your browser cache/cookies then reload the page, does it load correctly then?

What were you doing network/online wise at the time just before you logged in to grab the logs?

Yes that's correct

Nice one thanks!

Well you've listed the protocols there so select TCP for the ones under that etc Port is for 1 port that you don't make a range. You shouldn't need to use port forwarding but use these 3 rules: (Port) UDP: 4380 (Range) TCP/UDP: 3074-3075 (Range) TCP/UDP: 27000 - 27037

Are you referring to the Geo-Filter or Ping Heatmap?

Added

If you've restarted the logs will have been wiped so you'll need to wait until it happens again, grab the logs then reboot

Do you mean you have no internet and you can't access the interface?