Netduma Fraser

Good advice above, also check the priority for streaming on SmartBOOST is triggering when you're streaming

A factory reset wouldn't prevent the servers appearing - the Geo-Filter will show servers based on what is attempting to connect to you. It's possible the cloud update was wiped and the router hasn't yet downloaded the latest one so if you resync the cloud on the Geo-Filter then check again it may work. It's also possible the servers are down as you mentioned but there is no way to specifically check the status of each individual server. If it continues to happen please provide a screenshot of what the Geo-Filter shows when you have servers outside your radius.

How have you set the hub to ensure all traffic flows to the R2? E.g. R2 in its DMZ, modem/bridge mode Are ALL devices connected to the R2?

Have you rebooted the router this week? If so that will be why, the data won't persist through a reboot.

Yes you should setup QoS for the optimum connection - you can't force playing on servers rather than peers - if the game primarily uses P2P then you wouldn't be able to get any games if you did that

If you try the manual connect option does it work that way?

It'll require a firmware fix so not something you can resolve by yourself currently, it also depends when the team are able to look at the logs, we have a lot to go through. Remote access could be helpful thank you!

Nothing significant there I don't think, if you still have access could you get the logs when it next happens please? If you don't have access this link should work instead http://192.168.77.1/cgi-bin/logs.txt If you could make a new post please with some more information we can help you there

The test will always vary depending on the amount of traffic happening, if you're doing the test when barely anything is happening on the network you'll be optimizing QoS to work best when nothing is happening. Personally I'd suggest using this https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping while downloading/streaming etc. It's best to start with a high value for Congestion Control (Always), say 95% then do a test, decrease by 10%, test, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. It's important to note that Download & Upload on Congestion Control don't have to be the same value and that you may have a better experience with differing values.

The interface disconnects/refreshes? Reboot to get rid of that error then provide a screenshot of your Geo-Filter page/settings please. Preferably in a different format other than HEIC

To force servers you need to put Ping Assist to 0, that might be a part of the problem. How do you have QoS setup?

Probably the best option would be to do Modem > R3 > Extender > PS5

Could you disable SmartBOOST fully and see if it continues please?

If you hold the reset button in the back of the router for 30 seconds, release, then wait about 4 minutes before accessing/unplugging it will be reset and when you go to access it'll take you to the setup wizard

You're restricting possible servers as it is with the Geo-Filter, then your forcing it to connect to the US so you have a high ping and you're further restricting it with crossplay off so it does make sense. I don't think you'll be able to do so with crossplay off unless you play during peak/busy times

Could you grab the logs from here when it happens please http://192.168.77.1/cgi-bin/logs.txt you should be able to access the link even if you don't have interface access

Is this on the .219 firmware? Is your app on the latest version?

Okay let us know, if you shut down the console fully and turn it on next time does it come online quicker?

Unfortunately it is normal, France requires more paperwork to get it approved, we're working on it but its just taking awhile.

Just to clarify, port 1 on the Orbi or port 1 on the XR? As it'd need to be the internet/WAN port on the XR - you will need to go through the XR Setup Wizard before you can get internet

What is the average ping to a game in the USA for you? You may be hitting a ping limit

What firmware version are you on currently? It can take up to 30 seconds to reconnect after being off (we're looking into this), if you want does it come back online? How are you connected exactly to the router?

As long as the XR can be connected via ethernet to an existing modem/router it will work - I think there have been some people that use it this way in the past

Oh I see, the servers on Heatmap won't necessarily be the exact same as the servers you'll see on the Geo-Filter so there will sometimes be a discrepancy but that's quite large, could you provide the ID for the server you're playing on? It's likely mislocated on the Geo rather than heatmap.

Are you able to access using a PC?